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Glossary of Statistical Terms

“Mean absolute error (MAE, notated as ∆ here)”: A measure of the average absolute difference between observed and predicted values, used to evaluate the accuracy of predictive models.
“Cohen’s d (d)”: A measure of effect size used to assess the magnitude of the difference between two groups or variables.
“Mean (x̄)”: The average of a set of values, calculated by adding up all the values and dividing by the total count.
“Sample size (n)”: The number of observations or data points, which influences the power of statistical tests and the precision of estimates.
“P value (p)”: The probability of observing a result as extreme as, or more extreme than, the data, assuming there is a difference between the two groups.
“Percentage difference (%Δ)”: A measure used to describe the relative difference between two values as a percentage of their average.
“Standard deviation (s)”: A measure of the amount of variation or spread in a dataset, with larger values indicating more variability and smaller values indicating less variability.
“Weighting”: A statistical technique used to adjust survey results to reflect the true distribution of a population, taking into account factors such as age, gender, and other relevant characteristics.

LGA↺	Benchmark (BM)↺	Segment↺	Period↺	Weighting↺

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1. Assets2. Services3. Initiatives4. Engagement5. Wellbeing6. Overall

*Asset*	*Score* *n=503*	*Word Cloud*
*Comparison Segment (CS):*	1 = Very dissatisfied (0%) 5 = Very satisfied (100%)	*⇕ Export Image* *⇕ Recommendations & IP&R*
Libraries s=0.62 *Recommendations*1. Increase funding: Allocate more funds to libraries to improve their infrastructure, resources, and services. This can include purchasing new books, technology, and equipment, as well as hiring more staff and providing better training. 2. Update technology: Ensure that libraries have up-to-date technology, including computers, software, and internet access. This will enable patrons to access digital resources and services, such as e-books, online databases, and research tools. 3. Expand digital resources: Invest in expanding the library's digital collection, including e-books, audiobooks, and online databases. This will provide patrons with a wider range of resources and make it easier for them to access information. 4. Improve physical spaces: Renovate and modernize library buildings to create welcoming, comfortable, and accessible spaces for patrons. This can include updating furniture, improving lighting, and creating designated areas for different activities, such as quiet study spaces and collaborative work areas. 5. Offer diverse programming: Develop and promote a variety of programs and events that cater to different age groups, interests, and needs. This can include workshops, classes, book clubs, author talks, and cultural events. 6. Strengthen community partnerships: Collaborate with local schools, businesses, and organizations to develop joint programs and initiatives that benefit the community. This can include literacy programs, job training workshops, and cultural events. 7. Increase outreach efforts: Develop targeted outreach strategies to engage underserved populations, such as low-income families, seniors, and immigrants. This can include offering programs and services in different languages, partnering with community organizations, and providing transportation to the library. 8. Promote library services: Increase awareness of the library's resources and services through marketing and public relations efforts. This can include creating a strong online presence, utilizing social media, and developing promotional materials. 9. Foster a culture of learning and innovation: Encourage staff to continually learn and develop new skills, and provide opportunities for professional development. This can help ensure that library staff are knowledgeable and equipped to meet the changing needs of patrons. 10. Evaluate and assess services: Regularly evaluate the library's services and programs to determine their effectiveness and identify areas for improvement. This can include conducting surveys, analyzing usage data, and seeking feedback from patrons and community members.	Click to Open: Comments n=10 Click to Open: Crosstabs s=0.91 Click to Open: Heat Map s=0.63 Click to Open: Importance Analyses ∆=0.00 1: 1.7% of respondents (n=8) 2: 3.1% of respondents (n=15) 3: 12.4% of respondents (n=60) 4: 35.1% of respondents (n=170) 5: 22.3% of respondents (n=108)3.98 ±0.09 (74.6% ±1.8) n=361 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Beaches and coastal areas s=0.65 *Recommendations*1. Regular maintenance and cleaning: Local governments should ensure that beaches and coastal areas are regularly cleaned and maintained. This includes removing trash, debris, and seaweed, as well as maintaining public facilities such as restrooms, showers, and changing areas. 2. Erosion control and coastal protection: Implement measures to prevent and mitigate coastal erosion, such as dune restoration, beach nourishment, and the construction of seawalls or other protective structures. 3. Environmental conservation: Protect and preserve coastal ecosystems, such as dunes, wetlands, and mangroves, which provide important habitats for wildlife and help to maintain the natural beauty of the area. 4. Water quality monitoring and improvement: Regularly test and monitor water quality at beaches and coastal areas, and take necessary steps to improve water quality, such as reducing pollution from stormwater runoff and wastewater discharges. 5. Public education and awareness: Educate the public about the importance of protecting and preserving beaches and coastal areas, and encourage responsible behavior, such as not littering, respecting wildlife, and adhering to local regulations. 6. Sustainable development: Ensure that any new development in coastal areas is sustainable and does not negatively impact the environment or the quality of the beaches. 7. Access and amenities: Improve public access to beaches and coastal areas by providing adequate parking, walkways, and signage. Additionally, provide amenities such as shaded areas, benches, and picnic facilities to enhance the visitor experience. 8. Safety measures: Ensure the safety of beachgoers by providing lifeguard services, implementing safety regulations, and posting warning signs for potential hazards such as rip currents or dangerous marine life. 9. Community engagement: Involve local residents and stakeholders in the planning and decision-making process for beach and coastal area improvements, and encourage volunteer efforts for beach cleanups and other conservation initiatives. 10. Tourism management: Promote sustainable tourism practices in coastal areas, such as limiting the number of visitors during peak seasons, implementing eco-friendly accommodations and activities, and encouraging tourists to respect the environment and local communities.	Click to Open: Comments n=25 Click to Open: Crosstabs s=1.15 Click to Open: Heat Map s=0.78 Click to Open: Importance Analyses ∆=0.00 1: 4.6% of respondents (n=25) 2: 7.4% of respondents (n=40) 3: 9.4% of respondents (n=51) 4: 29.9% of respondents (n=162) 5: 15.1% of respondents (n=82)3.66 ±0.12 (66.4% ±2.2) n=360 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Landfills and waste management facilities s=0.64 *Recommendations*1. Implement waste reduction and recycling programs: Encourage residents and businesses to reduce waste generation and recycle more by providing incentives, education, and convenient recycling facilities. This will help divert waste from landfills and extend their lifespan. 2. Upgrade landfill infrastructure: Invest in modern landfill design and engineering, including proper liners, leachate collection systems, and gas collection systems to minimize environmental impacts and ensure compliance with regulations. 3. Improve waste collection and transportation: Ensure efficient and environmentally friendly waste collection and transportation systems, including the use of cleaner fuel vehicles and optimized collection routes. 4. Implement waste-to-energy technologies: Explore the feasibility of converting waste into energy through technologies such as anaerobic digestion, gasification, or incineration. This can help reduce the volume of waste sent to landfills and generate renewable energy. 5. Enhance landfill monitoring and management: Regularly monitor landfill operations to ensure compliance with environmental regulations and identify areas for improvement. Implement best practices in landfill management, such as daily cover, proper compaction, and regular maintenance. 6. Engage the community: Involve local residents and businesses in waste management decision-making processes and educate them about the importance of waste reduction, recycling, and proper disposal. 7. Develop a comprehensive waste management plan: Create a long-term waste management strategy that includes goals for waste reduction, recycling, and disposal, as well as plans for future landfill capacity and waste management infrastructure. 8. Encourage public-private partnerships: Collaborate with private sector companies to develop innovative waste management solutions and technologies, and leverage their expertise and resources. 9. Monitor and enforce waste management regulations: Ensure that waste generators, transporters, and disposal facilities comply with local and national waste management regulations, and impose penalties for non-compliance. 10. Invest in research and development: Support research and development efforts to identify new waste management technologies and practices that can help improve the efficiency and sustainability of local waste management systems.	Click to Open: Comments n=19 Click to Open: Crosstabs s=1.03 Click to Open: Heat Map s=0.65 Click to Open: Importance Analyses ∆=0.00 1: 2.6% of respondents (n=15) 2: 6.9% of respondents (n=39) 3: 14.6% of respondents (n=83) 4: 29.2% of respondents (n=166) 5: 12.9% of respondents (n=73)3.65 ±0.10 (66.2% ±1.9) n=376 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Art galleries and museums s=0.63 *Recommendations*1. Increase funding: Allocate more funds to art galleries and museums to improve their infrastructure, expand their collections, and support new exhibitions and programs. 2. Collaborate with artists and curators: Work closely with local artists, curators, and art organizations to develop engaging and relevant exhibitions and programs that reflect the community's interests and needs. 3. Improve accessibility: Ensure that art galleries and museums are accessible to all members of the community, including those with disabilities, by providing ramps, elevators, and other accommodations. 4. Offer diverse programming: Develop a wide range of programs and events that cater to different age groups, interests, and cultural backgrounds, such as workshops, lectures, film screenings, and performances. 5. Engage the community: Encourage community involvement and participation in art galleries and museums by hosting events, such as open houses, community days, and volunteer opportunities. 6. Enhance marketing and promotion: Utilize various marketing channels, such as social media, local newspapers, and radio stations, to promote exhibitions, events, and programs at art galleries and museums. 7. Foster partnerships: Establish partnerships with local schools, universities, and other cultural institutions to create joint programs and share resources. 8. Invest in technology: Incorporate technology into exhibitions and programs, such as interactive displays, virtual tours, and mobile apps, to enhance the visitor experience and attract a wider audience. 9. Provide professional development opportunities: Offer training and professional development opportunities for staff and volunteers to improve their skills and knowledge in areas such as customer service, exhibition design, and art education. 10. Evaluate and adapt: Regularly assess the effectiveness of exhibitions, programs, and services, and make necessary adjustments based on feedback from visitors and the community.	Click to Open: Comments n=12 Click to Open: Crosstabs s=0.87 Click to Open: Heat Map s=0.64 Click to Open: Importance Analyses ∆=0.00 1: 1.6% of respondents (n=8) 2: 3.4% of respondents (n=17) 3: 21.7% of respondents (n=110) 4: 30.2% of respondents (n=153) 5: 9.1% of respondents (n=46)3.63 ±0.09 (65.9% ±1.7) n=334 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Parks and open space s=0.58 *Recommendations*1. Regular maintenance and cleanliness: Ensure that parks and open spaces are well-maintained, clean, and safe for public use. This includes regular mowing of grass, trimming of trees and bushes, and removal of litter and debris. 2. Upgrade facilities and amenities: Invest in improving existing facilities such as playgrounds, sports courts, restrooms, and picnic areas. Provide amenities like benches, water fountains, and trash receptacles to make the space more user-friendly. 3. Accessibility and inclusivity: Ensure that parks and open spaces are accessible to all members of the community, including those with disabilities. This may involve installing ramps, accessible pathways, and inclusive play equipment. 4. Enhance greenery and landscaping: Plant more trees, shrubs, and flowers to improve the overall aesthetic appeal of the park and provide shade and habitat for wildlife. Consider incorporating native plants and sustainable landscaping practices. 5. Develop recreational programs and events: Organize community events, sports leagues, and recreational programs to encourage residents to use and enjoy the parks and open spaces. 6. Promote safety and security: Work with local law enforcement to ensure that parks and open spaces are safe and secure for all users. This may involve increased patrols, improved lighting, and the installation of security cameras. 7. Encourage community involvement: Engage local residents and community groups in the planning, design, and maintenance of parks and open spaces. This can help foster a sense of ownership and pride in the community's green spaces. 8. Improve connectivity and access: Develop a network of walking and biking trails that connect parks and open spaces to residential areas, schools, and other community facilities. This can encourage more people to use and enjoy these spaces. 9. Secure funding and resources: Identify and pursue funding opportunities, such as grants and partnerships, to support the improvement and maintenance of parks and open spaces. 10. Develop a comprehensive parks and open space plan: Work with community stakeholders to develop a long-term plan for the improvement, expansion, and management of parks and open spaces. This plan should address current needs and anticipate future growth and changing demographics.	Click to Open: Comments n=24 Click to Open: Crosstabs s=1.08 Click to Open: Heat Map s=0.78 Click to Open: Importance Analyses ∆=0.00 1: 3.7% of respondents (n=19) 2: 5.6% of respondents (n=29) 3: 16.4% of respondents (n=85) 4: 26.1% of respondents (n=135) 5: 13.5% of respondents (n=70)3.62 ±0.11 (65.4% ±2.1) n=338 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Halls and community centres s=0.53 *Recommendations*1. Renovate and modernize facilities: Local governments can invest in upgrading and modernizing community centres and halls to make them more attractive and functional. This may include improving accessibility for people with disabilities, updating technology and equipment, and enhancing the overall appearance of the facilities. 2. Offer diverse programming: Local governments can work with community organizations and residents to develop a wide range of programs and activities that cater to different age groups, interests, and cultural backgrounds. This may include classes, workshops, recreational activities, cultural events, and support groups. 3. Promote community involvement: Encourage community members to get involved in the planning, management, and operation of community centres and halls. This can help ensure that the facilities are meeting the needs of the community and foster a sense of ownership and pride among residents. 4. Improve marketing and communication: Local governments can invest in marketing and communication efforts to raise awareness about the programs and services offered at community centres and halls. This may include creating a user-friendly website, utilizing social media, and distributing promotional materials throughout the community. 5. Foster partnerships: Local governments can collaborate with other organizations, businesses, and community groups to provide additional resources, expertise, and funding for community centres and halls. This may include partnering with local schools, libraries, and non-profit organizations to offer joint programming or share resources. 6. Ensure affordability: Local governments can work to ensure that community centres and halls are affordable and accessible to all residents by offering sliding scale fees, subsidies, or free programming for those in need. 7. Regularly assess and evaluate: Local governments should regularly assess the needs of the community and evaluate the effectiveness of community centres and halls in meeting those needs. This may involve conducting surveys, hosting community meetings, and analyzing usage data to identify areas for improvement and growth. 8. Invest in staff and volunteers: Local governments can invest in the training and development of staff and volunteers who work at community centres and halls. This may include providing professional development opportunities, recognizing and rewarding outstanding contributions, and creating a supportive work environment. 9. Prioritize safety and security: Local governments should ensure that community centres and halls are safe and secure spaces for all users. This may involve implementing security measures, such as surveillance cameras and alarm systems, as well as developing and enforcing policies and procedures related to safety and conduct. 10. Create welcoming and inclusive spaces: Local governments can work to create welcoming and inclusive environments at community centres and halls by incorporating diverse cultural elements, artwork, and signage, as well as ensuring that staff and volunteers are trained in cultural sensitivity and inclusivity.	Click to Open: Comments n=15 Click to Open: Crosstabs s=0.96 Click to Open: Heat Map s=0.64 Click to Open: Importance Analyses ∆=0.00 1: 2.2% of respondents (n=11) 2: 5.9% of respondents (n=29) 3: 19.8% of respondents (n=98) 4: 26.9% of respondents (n=133) 5: 8.7% of respondents (n=43)3.54 ±0.11 (63.4% ±1.9) n=314 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Water and sewerage system s=0.47 *Recommendations*1. Assess the current system: Conduct a thorough assessment of the existing water and sewerage system to identify areas that need improvement, such as outdated infrastructure, leaks, and inefficiencies. 2. Develop a comprehensive plan: Create a long-term plan for improving the water and sewerage system, including goals, timelines, and budget estimates. This plan should prioritize projects based on their potential impact on public health, environmental protection, and overall system efficiency. 3. Secure funding: Identify and secure funding sources for the planned improvements, which may include local, state, or federal grants, loans, or bonds. Engage with stakeholders and the community to build support for the necessary investments. 4. Upgrade infrastructure: Replace or repair aging pipes, pumps, and treatment facilities to reduce leaks, improve water quality, and increase system capacity. This may also involve adopting new technologies, such as smart meters and advanced treatment processes, to enhance system efficiency and performance. 5. Implement water conservation measures: Encourage water conservation through public education campaigns, incentives for water-saving appliances, and tiered pricing structures that charge higher rates for excessive water use. 6. Improve stormwater management: Implement green infrastructure projects, such as rain gardens, permeable pavement, and green roofs, to reduce stormwater runoff and decrease the burden on the sewerage system. 7. Enhance system monitoring and maintenance: Regularly inspect and maintain the water and sewerage system to identify and address issues before they become major problems. This may involve using remote sensing technology and data analytics to monitor system performance in real-time. 8. Strengthen regulations and enforcement: Ensure that local ordinances and regulations related to water and sewerage systems are up-to-date and enforced, including requirements for new developments to connect to the system and adhere to water efficiency standards. 9. Engage the community: Involve residents and businesses in the planning and decision-making process for water and sewerage system improvements. This can help build public support for necessary investments and encourage water conservation efforts. 10. Collaborate with regional partners: Work with neighboring municipalities and regional agencies to share resources, expertise, and best practices for managing water and sewerage systems. This can lead to more efficient and cost-effective solutions for all parties involved.	Click to Open: Comments n=21 Click to Open: Crosstabs s=1.12 Click to Open: Heat Map s=0.60 Click to Open: Importance Analyses ∆=0.00 1: 5.2% of respondents (n=27) 2: 4.8% of respondents (n=25) 3: 18.1% of respondents (n=94) 4: 23.1% of respondents (n=120) 5: 10.6% of respondents (n=55)3.47 ±0.12 (61.8% ±2.2) n=321 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Public toilets and amenities s=0.45 *Recommendations*1. Regular maintenance and cleaning: Ensure that public toilets and amenities are cleaned and maintained regularly to provide a hygienic and pleasant environment for users. This includes restocking toilet paper, soap, and hand towels, as well as emptying trash bins. 2. Upgrade facilities: Invest in upgrading existing public toilets and amenities to modern standards, including installing energy-efficient lighting, water-saving fixtures, and touchless faucets and flush systems to reduce the spread of germs. 3. Accessibility: Ensure that public toilets and amenities are accessible to all users, including those with disabilities. This may involve installing ramps, handrails, and wider doorways, as well as providing accessible toilet stalls and sinks. 4. Signage and wayfinding: Install clear and visible signage to help users locate public toilets and amenities easily. This may include directional signs, maps, and information on opening hours and facilities available. 5. Safety and security: Implement measures to improve the safety and security of public toilets and amenities, such as installing CCTV cameras, providing adequate lighting, and employing security personnel or attendants. 6. Education and awareness: Promote good hygiene practices and responsible use of public toilets and amenities through educational campaigns, signage, and public announcements. 7. Feedback and monitoring: Establish a system for users to provide feedback on the cleanliness and functionality of public toilets and amenities. This can help identify areas for improvement and ensure that issues are addressed promptly. 8. Design and aesthetics: Improve the design and aesthetics of public toilets and amenities to create a more inviting and pleasant environment for users. This may include incorporating local art, using attractive materials and finishes, and providing landscaping or greenery. 9. Family-friendly facilities: Provide family-friendly facilities, such as baby changing stations, child-sized toilets, and private nursing areas for mothers. 10. Public-private partnerships: Collaborate with private businesses and organizations to improve public toilets and amenities, such as partnering with local businesses to maintain and clean facilities or working with non-profit organizations to provide additional resources and support.	Click to Open: Comments n=24 Click to Open: Crosstabs s=1.08 Click to Open: Heat Map s=0.72 Click to Open: Importance Analyses ∆=0.00 1: 4.4% of respondents (n=27) 2: 6.9% of respondents (n=42) 3: 14.6% of respondents (n=89) 4: 27.3% of respondents (n=167) 5: 8.2% of respondents (n=50)3.46 ±0.11 (61.4% ±1.9) n=375 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Sports and recreation facilities s=0.45 *Recommendations*1. Assess the current state of facilities: Conduct a thorough assessment of the existing sports and recreation facilities to identify areas that need improvement, expansion, or renovation. This can be done through surveys, site visits, and consultations with stakeholders such as local sports clubs, schools, and community members. 2. Develop a strategic plan: Based on the assessment, create a comprehensive strategic plan that outlines the goals, objectives, and priorities for improving sports and recreation facilities. This plan should include timelines, budgets, and potential funding sources. 3. Allocate funding: Allocate sufficient funding for the improvement of sports and recreation facilities in the local government budget. This may involve reallocating funds from other areas or seeking external funding sources such as grants, sponsorships, or partnerships with private organizations. 4. Engage the community: Involve the community in the decision-making process by holding public consultations, workshops, and meetings to gather input and feedback on proposed improvements. This will help ensure that the improvements align with the needs and preferences of the community. 5. Upgrade existing facilities: Renovate and modernize existing sports and recreation facilities to meet current standards and accessibility requirements. This may include installing new equipment, improving lighting, resurfacing playing fields, and updating locker rooms and restrooms. 6. Build new facilities: Construct new sports and recreation facilities to accommodate the growing needs of the community. This may involve building new sports fields, gymnasiums, swimming pools, or skate parks. 7. Improve accessibility: Ensure that all sports and recreation facilities are accessible to people of all ages and abilities. This may involve installing ramps, elevators, and accessible restrooms, as well as providing adaptive sports equipment and programming. 8. Promote usage: Encourage community members to use sports and recreation facilities by offering affordable and diverse programming, hosting events and tournaments, and promoting the facilities through marketing and outreach efforts. 9. Maintain facilities: Regularly maintain and repair sports and recreation facilities to ensure they remain safe, clean, and functional. This may involve routine inspections, cleaning, and repairs, as well as addressing any safety concerns or issues that arise. 10. Evaluate and adjust: Continuously evaluate the effectiveness of the improvements made to sports and recreation facilities and make adjustments as needed. This may involve conducting regular surveys, gathering feedback from users, and monitoring usage data to identify areas for further improvement.	Click to Open: Comments n=17 Click to Open: Crosstabs s=1.09 Click to Open: Heat Map s=0.65 Click to Open: Importance Analyses ∆=0.00 1: 3.9% of respondents (n=24) 2: 8.1% of respondents (n=50) 3: 14.3% of respondents (n=88) 4: 26.2% of respondents (n=161) 5: 8.8% of respondents (n=54)3.45 ±0.11 (61.3% ±1.9) n=377 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Boat ramps and jetties s=0.44 *Recommendations*1. Regular maintenance and inspection: Local governments should ensure that boat ramps and jetties are regularly inspected for any damage or wear and tear. This includes checking for cracks, corrosion, and loose or missing parts. Regular maintenance, such as cleaning, painting, and repairing any damage, will help to extend the life of these facilities and ensure they remain safe for users. 2. Upgrade and modernize facilities: Local governments should consider upgrading and modernizing boat ramps and jetties to improve their functionality and safety. This may include installing non-slip surfaces, improving lighting, adding handrails, and widening ramps to accommodate larger boats. 3. Improve accessibility: Ensuring that boat ramps and jetties are accessible to all users, including those with disabilities, is essential. Local governments should consider installing ramps, handrails, and other accessibility features to make it easier for everyone to use these facilities. 4. Expand capacity: If boat ramps and jetties are frequently overcrowded, local governments should consider expanding their capacity by adding additional ramps or extending existing ones. This will help to reduce wait times and improve the overall user experience. 5. Enhance safety features: Local governments should prioritize safety when improving boat ramps and jetties. This may include installing safety signage, adding life rings or other safety equipment, and ensuring that emergency contact information is clearly displayed. 6. Improve surrounding amenities: To enhance the overall experience for users, local governments should consider improving the amenities surrounding boat ramps and jetties. This may include adding parking spaces, restrooms, picnic areas, and other facilities that make it more convenient and enjoyable for users. 7. Engage with the community: Local governments should engage with the boating community to gather feedback and suggestions for improvements. This can help to ensure that any changes made to boat ramps and jetties are in line with the needs and preferences of users. 8. Secure funding: Improving boat ramps and jetties can be expensive, so local governments should explore various funding options, such as grants, partnerships with private organizations, or user fees, to help cover the costs of these improvements. 9. Promote responsible use: Local governments should promote responsible use of boat ramps and jetties by providing educational materials and signage about proper boating etiquette, safety, and environmental stewardship. 10. Monitor and evaluate improvements: After making improvements to boat ramps and jetties, local governments should monitor their usage and gather feedback from users to evaluate the effectiveness of these changes. This will help to inform future improvements and ensure that boat ramps and jetties continue to meet the needs of the community.	Click to Open: Comments n=26 Click to Open: Crosstabs s=1.10 Click to Open: Heat Map s=0.79 Click to Open: Importance Analyses ∆=0.00 1: 4.4% of respondents (n=23) 2: 6.7% of respondents (n=35) 3: 16.8% of respondents (n=88) 4: 23.9% of respondents (n=125) 5: 9.2% of respondents (n=48)3.44 ±0.12 (61.0% ±2.1) n=319 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Lighting and signage s=0.41 *Recommendations*1. Conduct an assessment: The local government should first conduct an assessment of the current lighting and signage situation in the area. This will help identify areas that need improvement, such as poorly lit streets, confusing or outdated signs, and areas with high pedestrian or vehicular traffic. 2. Develop a plan: Based on the assessment, the local government should develop a comprehensive plan to improve lighting and signage. This plan should include specific goals, timelines, and budgets for each improvement project. 3. Engage the community: Involve local residents and businesses in the planning process to ensure that their needs and concerns are addressed. This can be done through public meetings, surveys, and social media engagement. 4. Upgrade lighting: Invest in energy-efficient LED streetlights, which provide better illumination and have a longer lifespan than traditional streetlights. This will not only improve visibility and safety but also save on energy costs in the long run. 5. Improve signage: Replace outdated or damaged signs with new, clear, and easy-to-read signs. Use consistent design elements, such as fonts, colors, and symbols, to create a cohesive and recognizable signage system throughout the community. 6. Enhance pedestrian safety: Install well-lit crosswalks, pedestrian signals, and sidewalk lighting to improve visibility and safety for pedestrians. 7. Implement traffic calming measures: Use signage and lighting to help slow down traffic in residential areas and near schools, parks, and other community spaces. This can include speed limit signs, speed bumps, and pedestrian crossing signs. 8. Maintain and monitor: Regularly inspect and maintain lighting and signage to ensure they remain in good condition and functioning properly. Monitor the effectiveness of the improvements and make adjustments as needed. 9. Seek funding and partnerships: Look for grants, partnerships, and other funding opportunities to help cover the costs of lighting and signage improvements. This can include working with utility companies, local businesses, and community organizations. 10. Communicate progress: Keep the community informed about the progress of lighting and signage improvements through regular updates, public meetings, and social media posts. This will help build support for the projects and demonstrate the local government's commitment to improving the community's safety and appearance.	Click to Open: Comments n=24 Click to Open: Crosstabs s=1.11 Click to Open: Heat Map s=0.67 Click to Open: Importance Analyses ∆=0.00 1: 4.7% of respondents (n=29) 2: 8.2% of respondents (n=51) 3: 12.6% of respondents (n=78) 4: 27.2% of respondents (n=169) 5: 7.7% of respondents (n=48)3.42 ±0.11 (60.4% ±2.0) n=375 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Parking facilities and street parking s=0.30 *Recommendations*1. Conduct a parking study: A comprehensive parking study can help local governments understand the current parking situation, identify issues, and develop data-driven solutions. This may include analyzing parking demand, supply, utilization, and turnover. 2. Implement smart parking technology: Smart parking systems use sensors, cameras, and other technologies to provide real-time information about parking availability. This can help drivers find available parking spaces more quickly, reducing congestion and emissions. 3. Optimize pricing: Dynamic pricing strategies can help manage parking demand by adjusting prices based on factors such as time of day, location, and occupancy. This can encourage more efficient use of parking spaces and reduce congestion. 4. Improve signage and wayfinding: Clear and consistent signage can help drivers find parking facilities more easily, reducing the time spent searching for a space. Wayfinding apps and digital displays can also provide real-time information about parking availability. 5. Encourage alternative modes of transportation: Promoting public transit, biking, and walking can help reduce the demand for parking. Local governments can invest in infrastructure improvements, such as bike lanes and pedestrian-friendly streets, and offer incentives for using public transportation. 6. Develop shared parking strategies: Encouraging shared parking arrangements between businesses and other organizations can help maximize the use of existing parking facilities. This may involve coordinating schedules, creating agreements, and providing signage to direct drivers to available spaces. 7. Increase enforcement: Effective enforcement of parking regulations can help ensure that spaces are used efficiently and fairly. This may involve hiring additional enforcement officers, implementing new technologies, or increasing fines for violations. 8. Create parking benefit districts: Parking benefit districts are areas where a portion of parking revenue is reinvested into local improvements, such as streetscape enhancements, public safety, and maintenance. This can help create more attractive and vibrant neighborhoods while also generating revenue for local governments. 9. Implement residential parking permits: In areas with high demand for on-street parking, residential parking permits can help ensure that residents have access to parking near their homes. This may involve setting aside a certain number of spaces for permit holders or implementing a permit system for specific streets or neighborhoods. 10. Plan for future growth: As communities grow and change, local governments should plan for future parking needs. This may involve updating zoning regulations, investing in new parking facilities, or exploring innovative solutions such as automated parking systems.	Click to Open: Comments n=35 Click to Open: Crosstabs s=1.12 Click to Open: Heat Map s=0.55 Click to Open: Importance Analyses ∆=0.00 1: 5.5% of respondents (n=37) 2: 7.3% of respondents (n=49) 3: 15% of respondents (n=100) 4: 23.7% of respondents (n=158) 5: 6% of respondents (n=40)3.30 ±0.11 (57.5% ±1.9) n=384 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Stormwater and flood control system s=0.29 *Recommendations*1. Assess and update existing infrastructure: Conduct a thorough assessment of the current stormwater and flood control system to identify areas that need improvement, repair, or replacement. This may include updating outdated infrastructure, such as storm drains, culverts, and detention basins. 2. Implement green infrastructure: Green infrastructure, such as rain gardens, bioswales, permeable pavements, and green roofs, can help to reduce stormwater runoff and improve water quality. These natural systems can be integrated into urban planning and development to help manage stormwater more effectively. 3. Increase public awareness and education: Educate the community about the importance of stormwater management and flood control, and encourage residents to take action to reduce their own impact on the system. This may include promoting the use of rain barrels, proper disposal of hazardous materials, and reducing impervious surfaces on private property. 4. Develop a comprehensive stormwater management plan: A comprehensive plan should outline the goals, objectives, and strategies for improving the stormwater and flood control system. This plan should be based on the assessment of the existing infrastructure and should prioritize projects based on their potential impact on reducing flooding and improving water quality. 5. Improve maintenance and inspection practices: Regular maintenance and inspection of stormwater infrastructure can help to identify and address potential issues before they become larger problems. This may include cleaning and repairing storm drains, inspecting detention basins, and ensuring that all infrastructure is functioning properly. 6. Collaborate with neighboring jurisdictions: Stormwater and flooding issues often cross jurisdictional boundaries, so it is important for local governments to work together to address these challenges. This may include sharing resources, coordinating planning efforts, and implementing regional stormwater management strategies. 7. Secure funding and resources: Improving stormwater and flood control systems can be expensive, so it is important for local governments to secure funding and resources to support these efforts. This may include applying for grants, partnering with private organizations, or allocating local funds to support infrastructure improvements. 8. Update regulations and policies: Local governments can update their regulations and policies to better support stormwater management and flood control efforts. This may include adopting stricter stormwater management requirements for new development, implementing floodplain management regulations, and incentivizing the use of green infrastructure. 9. Monitor and evaluate progress: Regularly monitor and evaluate the effectiveness of stormwater management and flood control efforts to ensure that they are achieving their intended goals. This may include tracking key performance indicators, such as the number of flooding incidents, water quality improvements, and the amount of stormwater runoff being managed. 10. Engage stakeholders and involve the community: Engaging stakeholders and involving the community in stormwater management and flood control efforts can help to build support for these initiatives and ensure their long-term success. This may include forming advisory committees, hosting public meetings, and soliciting input from residents and businesses.	Click to Open: Comments n=21 Click to Open: Crosstabs s=1.06 Click to Open: Heat Map s=0.68 Click to Open: Importance Analyses ∆=0.00 1: 4.5% of respondents (n=25) 2: 7.9% of respondents (n=44) 3: 16.5% of respondents (n=92) 4: 23.5% of respondents (n=131) 5: 5% of respondents (n=28)3.29 ±0.12 (57.3% ±2.0) n=320 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Footpaths and cycleways s=0.27 *Recommendations*1. Conduct an assessment: Carry out a thorough assessment of the existing footpaths and cycleways to identify areas that need improvement, such as damaged surfaces, poor lighting, or lack of accessibility for people with disabilities. 2. Develop a comprehensive plan: Create a detailed plan that outlines the necessary improvements, including new footpaths and cycleways, upgrades to existing infrastructure, and better connections between different areas of the community. 3. Allocate funding: Ensure that adequate funding is allocated for the improvement of footpaths and cycleways, either through the local government budget or by seeking grants and other external funding sources. 4. Engage with the community: Involve local residents, businesses, and other stakeholders in the planning process to ensure that their needs and concerns are addressed. This can be done through public meetings, surveys, and online platforms. 5. Implement safety measures: Improve safety for pedestrians and cyclists by installing proper signage, lighting, and traffic calming measures, such as speed bumps and pedestrian crossings. 6. Maintain and repair existing infrastructure: Regularly inspect footpaths and cycleways for damage and carry out necessary repairs to ensure they remain safe and functional. 7. Promote active transportation: Encourage residents to walk and cycle more by organizing events, providing information on the benefits of active transportation, and offering incentives such as bike-sharing programs or discounts for local businesses. 8. Collaborate with other agencies: Work with other government agencies, such as transportation and public works departments, to ensure that footpaths and cycleways are integrated into broader transportation and urban planning initiatives. 9. Monitor and evaluate progress: Regularly assess the effectiveness of improvements to footpaths and cycleways by collecting data on usage, safety, and user satisfaction. Use this information to inform future planning and decision-making. 10. Communicate with the public: Keep residents informed about the progress of footpath and cycleway improvements through regular updates on the local government website, social media, and other communication channels.	Click to Open: Comments n=39 Click to Open: Crosstabs s=1.21 Click to Open: Heat Map s=0.62 Click to Open: Importance Analyses ∆=0.00 1: 6.3% of respondents (n=37) 2: 9.6% of respondents (n=56) 3: 10.6% of respondents (n=62) 4: 22.7% of respondents (n=132) 5: 7.6% of respondents (n=44)3.27 ±0.13 (56.8% ±2.3) n=331 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Camping grounds and caravan parks s=0.23 *Recommendations*1. Regular maintenance and upgrades: Ensure that the camping grounds and caravan parks are well-maintained, clean, and safe. This includes regular inspections, repairs, and upgrades of facilities such as restrooms, showers, and electrical hookups. 2. Improve accessibility: Make sure that the camping grounds and caravan parks are easily accessible for all visitors, including those with disabilities. This may involve installing ramps, widening pathways, and providing accessible restrooms and showers. 3. Enhance amenities: Offer a range of amenities to cater to different types of campers, such as picnic areas, playgrounds, barbecue facilities, and Wi-Fi access. Consider adding or upgrading facilities like laundry rooms, camp kitchens, and dump stations for caravan users. 4. Develop recreational activities: Organize and promote recreational activities within the camping grounds and caravan parks, such as hiking trails, fishing spots, and guided nature walks. This will encourage visitors to stay longer and enjoy the natural surroundings. 5. Provide clear information: Ensure that visitors have access to clear and up-to-date information about the camping grounds and caravan parks, including rules and regulations, fees, and available facilities. This can be done through informative signage, brochures, and a user-friendly website. 6. Encourage eco-friendly practices: Implement environmentally friendly practices within the camping grounds and caravan parks, such as recycling facilities, solar-powered lighting, and water-saving measures. Educate visitors about the importance of preserving the natural environment and encourage them to follow eco-friendly practices during their stay. 7. Enhance security: Ensure that the camping grounds and caravan parks are safe and secure for visitors by installing security cameras, providing well-lit areas, and having staff or security personnel on-site. 8. Engage with the local community: Collaborate with local businesses and organizations to promote the camping grounds and caravan parks and encourage local tourism. This could include partnering with local tour operators, hosting community events, or offering discounts to local residents. 9. Gather feedback: Regularly seek feedback from visitors about their experiences at the camping grounds and caravan parks. This can help identify areas for improvement and ensure that the facilities and services offered meet the needs and expectations of campers. 10. Invest in marketing and promotion: Develop a marketing strategy to promote the camping grounds and caravan parks to potential visitors. This could include creating a strong online presence through social media, search engine optimization, and targeted advertising, as well as attending travel and camping expos to showcase the facilities and services offered.	Click to Open: Comments n=27 Click to Open: Crosstabs s=1.13 Click to Open: Heat Map s=0.56 Click to Open: Importance Analyses ∆=0.00 1: 5.5% of respondents (n=30) 2: 8.4% of respondents (n=46) 3: 15.2% of respondents (n=83) 4: 20.9% of respondents (n=114) 5: 5.7% of respondents (n=31)3.23 ±0.13 (55.8% ±2.2) n=304 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Local roads and bridges s=0.53 *Recommendations*1. Assess the current condition: Conduct regular inspections and assessments of local roads and bridges to identify areas that need improvement or repair. This will help prioritize projects and allocate resources effectively. 2. Develop a comprehensive plan: Create a long-term plan for maintaining and improving local roads and bridges, taking into account factors such as population growth, traffic patterns, and climate change. This plan should include a schedule for regular maintenance, as well as a list of priority projects for improvement. 3. Secure funding: Identify and secure funding sources for road and bridge projects, such as local taxes, state and federal grants, and public-private partnerships. This may involve lobbying for increased funding from higher levels of government or exploring alternative financing options. 4. Implement best practices: Adopt best practices in road and bridge design, construction, and maintenance to ensure that infrastructure is built to last and can withstand the demands of increased traffic and changing weather conditions. 5. Engage the community: Involve local residents and businesses in the planning and decision-making process for road and bridge projects. This can help build support for necessary improvements and ensure that the needs of the community are taken into account. 6. Collaborate with neighboring jurisdictions: Work with neighboring cities and counties to coordinate road and bridge projects, share resources, and develop regional transportation plans. This can help ensure that local infrastructure is well-connected and serves the needs of the broader region. 7. Invest in technology: Utilize technology to improve the efficiency and effectiveness of road and bridge maintenance and construction. This may include using advanced materials, implementing smart traffic management systems, or adopting data-driven approaches to prioritize projects. 8. Focus on sustainability: Incorporate sustainable design principles and materials into road and bridge projects to minimize environmental impacts and promote long-term resilience. 9. Train and support staff: Provide training and resources for local government staff responsible for managing and maintaining roads and bridges. This may include offering professional development opportunities, hiring additional staff, or investing in new equipment and technology. 10. Monitor progress and evaluate outcomes: Regularly track the progress of road and bridge projects and evaluate their outcomes to ensure that they are meeting their intended goals and providing value to the community. This can help inform future planning and decision-making.	Click to Open: Comments n=29 Click to Open: Crosstabs s=1.15 Click to Open: Heat Map s=0.49 Click to Open: Importance Analyses ∆=0.00 1: 6% of respondents (n=44) 2: 9.6% of respondents (n=70) 3: 12.7% of respondents (n=93) 4: 21.2% of respondents (n=155) 5: 4.2% of respondents (n=31)3.15 ±0.11 (53.8% ±1.9) n=393 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Swimming pools and aquatic centres s=0.70 *Recommendations*1. Regular maintenance and upgrades: Ensure that swimming pools and aquatic centres are well-maintained and upgraded regularly to meet safety standards and provide a clean, enjoyable environment for users. 2. Accessibility: Make swimming pools and aquatic centres accessible to all members of the community, including those with disabilities, by providing ramps, lifts, and other necessary accommodations. 3. Diverse programming: Offer a variety of programs and activities for different age groups and skill levels, such as swimming lessons, water aerobics, and competitive swim teams. 4. Extended hours: Extend operating hours to accommodate different schedules and provide more opportunities for community members to use the facilities. 5. Energy efficiency: Implement energy-efficient technologies and practices to reduce operating costs and environmental impact, such as solar heating systems, LED lighting, and water-saving measures. 6. Staff training: Provide ongoing training and professional development opportunities for staff to ensure they are knowledgeable about safety procedures, customer service, and program offerings. 7. Community engagement: Engage with the community to gather feedback and suggestions for improvements, and involve local residents in decision-making processes related to swimming pools and aquatic centres. 8. Partnerships: Establish partnerships with local schools, sports clubs, and community organizations to promote the use of swimming pools and aquatic centres and encourage participation in aquatic activities. 9. Marketing and promotion: Develop and implement marketing strategies to raise awareness about the facilities and programs offered at swimming pools and aquatic centres, and encourage more people to visit and participate. 10. Financial support: Seek grants, sponsorships, and other funding opportunities to support the ongoing operation and improvement of swimming pools and aquatic centres.	Click to Open: Comments n=42 Click to Open: Crosstabs s=1.32 Click to Open: Heat Map s=0.87 Click to Open: Importance Analyses ∆=0.00 1: 9.7% of respondents (n=59) 2: 6.7% of respondents (n=41) 3: 12.1% of respondents (n=74) 4: 16.6% of respondents (n=101) 5: 7.4% of respondents (n=45)3.10 ±0.14 (52.5% ±2.4) n=320 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***

*Service*	*Score* *n=491*	*Word Cloud*
*Comparison Segment (CS):*	1 = Very dissatisfied (0%) 5 = Very satisfied (100%)	*⇕ Export Image* *⇕ Recommendations & IP&R*
Waste services s=0.66 *Recommendations*1. Implement a comprehensive waste management plan: A local government should develop and implement a comprehensive waste management plan that addresses waste reduction, recycling, and disposal. This plan should include clear goals, strategies, and timelines for improving waste services. 2. Increase public awareness and education: Local governments should invest in public awareness campaigns and educational programs to inform residents about proper waste disposal, recycling, and waste reduction practices. This can include distributing informational materials, hosting workshops, and partnering with schools and community organizations. 3. Improve waste collection services: Local governments can improve waste collection services by ensuring regular and timely collection, providing adequate waste bins, and investing in modern waste collection vehicles and equipment. They should also consider implementing a pay-as-you-throw system, which charges residents based on the amount of waste they generate, encouraging waste reduction. 4. Expand recycling programs: Local governments should expand recycling programs to include a wider range of materials and make recycling more accessible to residents. This can include providing curbside recycling pickup, establishing recycling drop-off centers, and implementing single-stream recycling systems. 5. Encourage waste reduction and reuse: Local governments can promote waste reduction and reuse by supporting initiatives such as community composting programs, reusable bag campaigns, and waste exchange programs. They can also provide incentives for businesses to reduce packaging and promote the use of reusable materials. 6. Invest in waste processing infrastructure: Local governments should invest in modern waste processing facilities, such as material recovery facilities, composting sites, and waste-to-energy plants. These facilities can help to divert waste from landfills and generate valuable resources, such as compost and energy. 7. Enforce waste regulations: Local governments should enforce waste regulations and impose penalties on individuals and businesses that do not comply with waste disposal and recycling requirements. This can help to ensure that waste is managed properly and reduce illegal dumping. 8. Monitor and evaluate waste management performance: Local governments should regularly monitor and evaluate the performance of their waste management systems, using key performance indicators such as waste diversion rates, recycling rates, and customer satisfaction. This data can be used to identify areas for improvement and inform future waste management strategies. 9. Collaborate with stakeholders: Local governments should collaborate with stakeholders, such as residents, businesses, and waste management companies, to develop and implement effective waste management strategies. This can help to ensure that waste services are tailored to the needs of the community and that resources are used efficiently. 10. Seek funding and support: Local governments should seek funding and support from regional, national, and international sources to improve their waste services. This can include applying for grants, partnering with private companies, and participating in waste management networks and associations.	Click to Open: Comments n=37 Click to Open: Crosstabs s=1.15 Click to Open: Heat Map s=0.69 Click to Open: Importance Analyses ∆=0.00 1: 4.4% of respondents (n=26) 2: 7.2% of respondents (n=42) 3: 9.1% of respondents (n=53) 4: 29.4% of respondents (n=172) 5: 18% of respondents (n=105)3.72 ±0.11 (68.1% ±2.1) n=398 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Emergency and disaster management s=0.55 *Recommendations*1. Develop a comprehensive emergency management plan: A local government should create a detailed and well-structured emergency management plan that outlines the roles and responsibilities of various departments, agencies, and stakeholders. This plan should be based on a thorough risk assessment and should address all potential hazards and emergencies, including natural disasters, technological incidents, and human-caused events. 2. Establish a dedicated emergency management agency: A local government should establish a dedicated agency responsible for coordinating and managing emergency preparedness, response, and recovery efforts. This agency should be staffed with trained professionals who have expertise in emergency management and disaster response. 3. Enhance communication and coordination: Effective communication and coordination among various departments, agencies, and stakeholders are crucial for successful emergency management. Local governments should establish clear communication channels and protocols, and regularly conduct joint exercises and training sessions to ensure seamless coordination during emergencies. 4. Invest in early warning systems and monitoring: Local governments should invest in early warning systems and monitoring technologies to detect and predict potential hazards and emergencies. This can help in timely dissemination of information and prompt response to emergencies. 5. Strengthen infrastructure and community resilience: Local governments should invest in strengthening critical infrastructure, such as transportation, communication, and utilities, to ensure their functionality during emergencies. Additionally, they should promote community resilience by encouraging residents to develop personal preparedness plans and participate in community-based disaster risk reduction initiatives. 6. Provide training and education: Local governments should provide regular training and education programs for emergency responders, public officials, and community members. This can help in building the capacity of individuals and organizations to effectively respond to and recover from emergencies. 7. Allocate sufficient resources: Adequate funding and resources should be allocated for emergency management activities, including preparedness, response, and recovery efforts. This may involve securing grants, allocating budgetary funds, or partnering with private organizations to support emergency management initiatives. 8. Develop partnerships with external organizations: Local governments should establish partnerships with neighboring jurisdictions, state and federal agencies, non-governmental organizations, and private sector entities to enhance their emergency management capabilities. These partnerships can facilitate resource sharing, mutual aid, and collaborative planning and response efforts. 9. Regularly review and update emergency management plans: Emergency management plans should be regularly reviewed and updated to ensure their effectiveness and relevance. This may involve incorporating lessons learned from past emergencies, addressing new threats and vulnerabilities, and integrating best practices and innovative approaches. 10. Promote public awareness and engagement: Local governments should actively engage with the public to raise awareness about potential hazards and emergencies and promote personal preparedness. This can be achieved through public education campaigns, community outreach programs, and the use of social media and other communication platforms.	Click to Open: Comments n=22 Click to Open: Crosstabs s=1.04 Click to Open: Heat Map s=0.68 Click to Open: Importance Analyses ∆=0.00 1: 3.1% of respondents (n=18) 2: 6.3% of respondents (n=37) 3: 17.9% of respondents (n=105) 4: 25.5% of respondents (n=150) 5: 11.1% of respondents (n=65)3.55 ±0.11 (63.8% ±1.9) n=375 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Customer service s=0.47 *Recommendations*1. Develop a customer service strategy: A local government should develop a comprehensive customer service strategy that outlines its goals, objectives, and action plans for improving customer service. This strategy should be aligned with the overall mission and vision of the local government. 2. Train staff in customer service skills: Invest in training programs to help staff develop and improve their customer service skills. This may include workshops, seminars, or online courses that focus on communication, problem-solving, and empathy. 3. Implement customer service standards: Establish clear customer service standards and expectations for all staff members. These standards should be communicated to employees and regularly monitored to ensure compliance. 4. Use technology to improve customer service: Implement technology solutions that can help streamline processes, reduce wait times, and improve overall customer service. This may include online portals for submitting requests or complaints, live chat support, or mobile apps for accessing government services. 5. Improve accessibility: Ensure that government services are accessible to all citizens, including those with disabilities. This may involve providing information in multiple formats, offering translation services, or making physical spaces more accessible. 6. Solicit feedback from citizens: Regularly seek feedback from citizens on their experiences with government services. This can be done through surveys, focus groups, or social media. Use this feedback to identify areas for improvement and make necessary changes. 7. Monitor and measure customer service performance: Establish key performance indicators (KPIs) to measure the effectiveness of customer service initiatives. Regularly review these KPIs and make adjustments as needed to improve performance. 8. Empower employees to resolve issues: Give employees the authority and resources to resolve customer issues quickly and effectively. This may involve providing additional training or streamlining internal processes to enable faster decision-making. 9. Recognize and reward excellent customer service: Encourage a culture of excellent customer service by recognizing and rewarding employees who go above and beyond in their interactions with citizens. 10. Foster a customer-centric culture: Encourage a culture within the local government that prioritizes customer service and puts the needs of citizens first. This may involve regularly discussing customer service goals and expectations at staff meetings, incorporating customer service into performance evaluations, and celebrating customer service successes.	Click to Open: Comments n=21 Click to Open: Crosstabs s=1.22 Click to Open: Heat Map s=0.65 Click to Open: Importance Analyses ∆=0.00 1: 6.1% of respondents (n=38) 2: 6.9% of respondents (n=43) 3: 13.7% of respondents (n=85) 4: 22% of respondents (n=137) 5: 12.9% of respondents (n=80)3.46 ±0.12 (61.6% ±2.2) n=383 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Administration of facilities s=0.37 *Recommendations*1. Develop a comprehensive facilities management plan: A well-structured plan should outline the goals, objectives, and strategies for maintaining and improving facilities. This plan should be regularly updated and reviewed to ensure it remains relevant and effective. 2. Implement a centralized facilities management system: A centralized system can help streamline processes, improve communication, and increase efficiency. This system should include a database for tracking facility information, work orders, maintenance schedules, and other relevant data. 3. Invest in staff training and development: Providing ongoing training and professional development opportunities for facilities management staff can help improve their skills and knowledge, leading to better overall performance. 4. Establish clear lines of communication: Open and effective communication between facilities management staff, other departments, and local government officials is essential for successful administration. Regular meetings, progress reports, and updates can help keep everyone informed and on the same page. 5. Utilize technology: Implementing modern technology, such as computerized maintenance management systems (CMMS), can help improve efficiency, reduce costs, and provide better data for decision-making. 6. Prioritize preventative maintenance: Regular preventative maintenance can help extend the life of facilities and reduce the need for costly repairs or replacements. A preventative maintenance schedule should be established and followed consistently. 7. Monitor performance and make data-driven decisions: Regularly collecting and analyzing data on facility performance can help identify areas for improvement and inform decision-making. Key performance indicators (KPIs) should be established to track progress and measure success. 8. Engage with the community: Involving the community in the planning and decision-making process can help ensure that facilities meet the needs of local residents and stakeholders. Public meetings, surveys, and other forms of community engagement can help gather valuable input and feedback. 9. Implement sustainable practices: Incorporating environmentally friendly and energy-efficient practices into facilities management can help reduce costs and improve the overall sustainability of local government operations. 10. Continuously evaluate and improve: Regularly reviewing and assessing the effectiveness of facilities management practices can help identify areas for improvement and ensure that resources are being used efficiently. This process should involve input from staff, stakeholders, and the community.	Click to Open: Comments n=21 Click to Open: Crosstabs s=1.08 Click to Open: Heat Map s=0.61 Click to Open: Importance Analyses ∆=0.00 1: 4.8% of respondents (n=31) 2: 6.3% of respondents (n=41) 3: 17.4% of respondents (n=113) 4: 23.7% of respondents (n=154) 5: 7.1% of respondents (n=46)3.37 ±0.11 (59.3% ±1.9) n=385 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Community services s=0.58 *Recommendations*1. Assess community needs: Conduct surveys, hold town hall meetings, and engage with community members to identify the most pressing needs and priorities for community services. 2. Increase funding: Allocate more resources to community services, either through reallocating existing funds or seeking additional funding sources such as grants, donations, or partnerships with private organizations. 3. Improve accessibility: Ensure that community services are accessible to all residents, including those with disabilities, language barriers, or limited transportation options. This may involve expanding service hours, offering services in multiple languages, or providing transportation assistance. 4. Collaborate with community organizations: Partner with local nonprofits, schools, and businesses to expand the reach and impact of community services. This can include sharing resources, coordinating events, or jointly developing new programs. 5. Train and support staff: Invest in professional development and training for staff members to ensure they have the skills and knowledge needed to effectively serve the community. This may include workshops, conferences, or ongoing education opportunities. 6. Utilize technology: Implement technology solutions to streamline service delivery, improve communication, and increase efficiency. This can include online registration systems, mobile apps, or digital tools for tracking and reporting service outcomes. 7. Monitor and evaluate: Regularly assess the effectiveness of community services and make data-driven decisions to improve programs. This may involve tracking performance metrics, conducting evaluations, or soliciting feedback from service users. 8. Promote awareness: Increase public awareness of available community services through marketing campaigns, social media, and community outreach efforts. This can help ensure that residents are aware of and able to access the services they need. 9. Foster community engagement: Encourage residents to get involved in the planning, implementation, and evaluation of community services. This can help ensure that services are responsive to community needs and promote a sense of ownership and pride in local programs. 10. Focus on prevention and early intervention: Invest in programs that address the root causes of social issues and promote early intervention, such as early childhood education, mental health services, and substance abuse prevention programs. This can help reduce the need for more costly and intensive services later on.	Click to Open: Comments n=21 Click to Open: Crosstabs s=1.19 Click to Open: Heat Map s=0.62 Click to Open: Importance Analyses ∆=0.00 1: 6% of respondents (n=38) 2: 9.1% of respondents (n=57) 3: 14.6% of respondents (n=92) 4: 18.1% of respondents (n=114) 5: 7.6% of respondents (n=48)3.22 ±0.13 (55.5% ±2.2) n=349 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Public health services s=0.56 *Recommendations*1. Increase funding and resources: Allocate more funds to public health services, including infrastructure, equipment, and personnel. This can help improve the quality and accessibility of healthcare services for the local population. 2. Strengthen primary healthcare: Focus on improving primary healthcare services, such as preventive care, immunizations, and early detection of diseases. This can help reduce the burden on secondary and tertiary healthcare facilities and improve overall health outcomes. 3. Collaborate with community organizations: Partner with local community organizations, non-profits, and businesses to promote health education, awareness, and access to healthcare services. 4. Invest in workforce development: Train and recruit more healthcare professionals, including doctors, nurses, and community health workers, to meet the growing demand for healthcare services. 5. Implement evidence-based programs and policies: Use data and research to inform decision-making and implement programs and policies that have been proven to be effective in improving public health outcomes. 6. Improve access to care: Ensure that healthcare facilities are accessible to all residents, including those in rural or underserved areas. This may involve expanding public transportation options, offering telemedicine services, or building new healthcare facilities. 7. Promote preventive care and healthy lifestyles: Encourage residents to adopt healthy behaviors, such as regular exercise, a balanced diet, and smoking cessation, through public health campaigns and community programs. 8. Monitor and evaluate public health programs: Regularly assess the effectiveness of public health programs and services to identify areas for improvement and ensure that resources are being used efficiently. 9. Address social determinants of health: Work to address the underlying social, economic, and environmental factors that contribute to poor health outcomes, such as poverty, lack of education, and inadequate housing. 10. Foster collaboration and communication: Encourage collaboration and communication between different sectors of the local government, as well as with state and federal agencies, to ensure a coordinated and comprehensive approach to improving public health services.	Click to Open: Comments n=18 Click to Open: Crosstabs s=1.20 Click to Open: Heat Map s=0.63 Click to Open: Importance Analyses ∆=0.00 1: 6.8% of respondents (n=45) 2: 7.3% of respondents (n=48) 3: 16.7% of respondents (n=110) 4: 16.5% of respondents (n=109) 5: 7.4% of respondents (n=49)3.19 ±0.12 (54.8% ±2.1) n=361 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Animal management services s=0.18 *Recommendations*1. Increase funding and resources: Allocate more funds and resources to animal management services, including hiring more staff, providing better equipment, and improving facilities. 2. Collaboration and partnerships: Collaborate with local animal shelters, rescue organizations, and veterinary clinics to provide better care and support for animals in need. 3. Public education and awareness: Develop and implement public education campaigns to raise awareness about responsible pet ownership, animal welfare, and the importance of spaying and neutering pets. 4. Implement effective policies and regulations: Establish and enforce local ordinances and regulations related to animal control, licensing, and welfare, including leash laws, pet waste disposal, and noise restrictions. 5. Improve response times: Train and equip animal management staff to respond quickly and effectively to reports of stray, injured, or dangerous animals. 6. Develop a comprehensive animal management plan: Create a strategic plan that outlines the goals, objectives, and strategies for improving animal management services in the community. 7. Utilize technology: Implement modern technology solutions, such as mobile apps and online reporting systems, to streamline the reporting and tracking of animal-related issues. 8. Encourage community involvement: Engage local residents and businesses in animal management efforts through volunteer programs, community events, and public meetings. 9. Provide training and professional development: Offer ongoing training and professional development opportunities for animal management staff to ensure they are knowledgeable and skilled in the latest best practices. 10. Regularly evaluate and assess services: Conduct regular evaluations and assessments of animal management services to identify areas for improvement and ensure the effectiveness of current programs and policies.	Click to Open: Comments n=38 Click to Open: Crosstabs s=1.15 Click to Open: Heat Map s=0.62 Click to Open: Importance Analyses ∆=0.00 1: 5.9% of respondents (n=42) 2: 8.5% of respondents (n=60) 3: 15.6% of respondents (n=110) 4: 18.8% of respondents (n=133) 5: 5.7% of respondents (n=40)3.18 ±0.11 (54.5% ±2.0) n=385 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Environmental management services s=0.73 *Recommendations*1. Develop a comprehensive environmental management plan: Local governments should create a comprehensive plan that outlines their environmental goals, strategies, and actions. This plan should be based on a thorough assessment of the local environment, including air and water quality, waste management, biodiversity, and climate change impacts. 2. Increase public awareness and engagement: Local governments should actively engage with the community to raise awareness about environmental issues and promote sustainable practices. This can be done through public education campaigns, workshops, and community events. 3. Implement effective waste management strategies: Local governments should invest in efficient waste management systems, including recycling and composting programs, to reduce the amount of waste sent to landfills. They should also promote waste reduction and reuse initiatives, such as encouraging the use of reusable bags and containers. 4. Promote sustainable transportation: Local governments can encourage the use of public transportation, cycling, and walking by investing in infrastructure, such as bike lanes and pedestrian-friendly streets. They can also implement policies to reduce vehicle emissions, such as promoting electric vehicles and implementing carpooling programs. 5. Protect and restore natural habitats: Local governments should prioritize the protection and restoration of natural habitats, such as forests, wetlands, and urban green spaces. This can be done through land-use planning, zoning regulations, and the creation of protected areas. 6. Monitor and enforce environmental regulations: Local governments should establish and enforce environmental regulations to ensure that businesses and individuals are complying with environmental standards. This includes regular inspections, monitoring, and enforcement actions when necessary. 7. Invest in green infrastructure: Local governments can invest in green infrastructure, such as green roofs, rain gardens, and permeable pavement, to help manage stormwater runoff, reduce urban heat island effects, and improve air quality. 8. Promote energy efficiency and renewable energy: Local governments can encourage energy efficiency and the use of renewable energy sources by offering incentives, such as tax breaks or grants, for energy-efficient building upgrades and renewable energy installations. 9. Collaborate with other levels of government and stakeholders: Local governments should work closely with other levels of government, businesses, non-profit organizations, and community groups to develop and implement effective environmental management strategies. 10. Regularly review and update environmental policies and programs: Local governments should regularly review and update their environmental policies and programs to ensure they remain effective and relevant. This includes monitoring progress towards environmental goals, evaluating the success of existing programs, and identifying areas for improvement.	Click to Open: Comments n=16 Click to Open: Crosstabs s=1.14 Click to Open: Heat Map s=0.72 Click to Open: Importance Analyses ∆=0.00 1: 5.7% of respondents (n=41) 2: 8.9% of respondents (n=64) 3: 16.8% of respondents (n=121) 4: 16.8% of respondents (n=121) 5: 5.5% of respondents (n=40)3.14 ±0.11 (53.6% ±1.9) n=387 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Informing the community of council decisions s=0.49 *Recommendations*1. Develop a user-friendly website: A well-designed, easy-to-navigate website can be an effective platform for sharing council decisions and other relevant information. Ensure that the website is regularly updated with the latest decisions, meeting minutes, and agendas. 2. Utilize social media: Social media platforms like Facebook, Twitter, and Instagram can be powerful tools for disseminating information to the community. Create official accounts for the local government and use them to share updates, announcements, and council decisions. 3. Email newsletters: Send out regular email newsletters to subscribers, providing updates on council decisions, upcoming meetings, and other important information. Encourage residents to sign up for the newsletter through the local government website and social media channels. 4. Public meetings and forums: Hold regular public meetings and forums where council members can present recent decisions and discuss them with community members. This allows for direct engagement with the community and provides an opportunity for residents to ask questions and provide feedback. 5. Local media partnerships: Collaborate with local newspapers, radio stations, and television channels to share council decisions and updates. Provide press releases and offer interviews with council members to ensure accurate and timely reporting. 6. Notice boards and flyers: Post council decisions and updates on physical notice boards in public spaces like community centers, libraries, and parks. Distribute flyers and brochures with relevant information at local events and gatherings. 7. Community engagement events: Organize events like town halls, workshops, and open houses where council members can interact with residents and share information about recent decisions. This can help build trust and foster a sense of community involvement. 8. Transparency and accessibility: Make council decisions and related documents easily accessible to the public by posting them on the local government website and providing hard copies at public locations like libraries and community centers. 9. Multilingual resources: Ensure that information about council decisions is available in multiple languages to cater to the diverse linguistic needs of the community. This can include translating documents, providing interpreters at public meetings, and offering multilingual resources on the local government website. 10. Regular communication and feedback: Establish a consistent communication strategy to keep the community informed about council decisions. Encourage feedback from residents and be responsive to their concerns and suggestions. This can help improve the decision-making process and increase community trust in the local government.	Click to Open: Comments n=33 Click to Open: Crosstabs s=1.18 Click to Open: Heat Map s=0.56 Click to Open: Importance Analyses ∆=0.00 1: 5.8% of respondents (n=42) 2: 10.6% of respondents (n=77) 3: 15.1% of respondents (n=109) 4: 14.5% of respondents (n=105) 5: 6.1% of respondents (n=44)3.08 ±0.12 (52.1% ±2.0) n=377 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Making and enforcing local laws s=0.66 *Recommendations*1. Engage the community: Local governments should involve citizens in the law-making process by holding public consultations, town hall meetings, and online forums. This will help ensure that the laws are relevant, effective, and address the needs of the community. 2. Collaborate with stakeholders: Local governments should work closely with various stakeholders, such as businesses, non-profit organizations, and other government agencies, to develop and enforce laws. This collaboration can lead to better understanding of the issues and more effective solutions. 3. Conduct research and analysis: Local governments should invest in research and data analysis to better understand the issues they are trying to address and to develop evidence-based policies and laws. 4. Develop clear and concise laws: Local laws should be written in a clear and concise manner, making them easy to understand and follow. This will help ensure that citizens and businesses are aware of their responsibilities and can comply with the laws. 5. Provide education and training: Local governments should provide education and training to citizens, businesses, and law enforcement officers on new laws and regulations. This will help ensure that everyone understands their responsibilities and can comply with the laws. 6. Establish effective enforcement mechanisms: Local governments should establish enforcement mechanisms that are fair, transparent, and efficient. This may include hiring and training more enforcement officers, investing in technology to improve enforcement, and developing partnerships with other agencies to share resources and expertise. 7. Monitor and evaluate the effectiveness of laws: Local governments should regularly monitor and evaluate the effectiveness of their laws and enforcement efforts. This will help identify areas for improvement and ensure that the laws are achieving their intended goals. 8. Be transparent and accountable: Local governments should be transparent about their law-making and enforcement processes, and should be accountable to the public for their actions. This can help build trust and confidence in the local government and its laws. 9. Review and update laws regularly: Local governments should regularly review and update their laws to ensure they remain relevant and effective. This may involve repealing outdated or ineffective laws, or amending existing laws to address new issues or challenges. 10. Learn from best practices: Local governments should learn from the experiences and best practices of other jurisdictions, both nationally and internationally. This can help identify innovative and effective approaches to making and enforcing local laws.	Click to Open: Comments n=37 Click to Open: Crosstabs s=1.21 Click to Open: Heat Map s=0.55 Click to Open: Importance Analyses ∆=0.00 1: 7.6% of respondents (n=60) 2: 8.4% of respondents (n=66) 3: 14% of respondents (n=110) 4: 16.2% of respondents (n=127) 5: 5% of respondents (n=39)3.05 ±0.12 (51.2% ±2.0) n=402 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Biosecurity and environmental health services s=0.63 *Recommendations*1. Develop and implement a comprehensive biosecurity and environmental health plan: Local governments should create a plan that outlines the necessary steps to prevent, detect, and respond to biosecurity threats and environmental health issues. This plan should be based on a thorough risk assessment and should involve input from various stakeholders, including public health officials, environmental experts, and community members. 2. Strengthen surveillance and monitoring systems: Local governments should invest in improving their surveillance and monitoring systems to detect and track biosecurity threats and environmental health hazards. This may include upgrading laboratory facilities, training personnel, and implementing new technologies for data collection and analysis. 3. Enhance communication and collaboration: Local governments should establish strong communication channels with other government agencies, private sector organizations, and community groups to share information and coordinate efforts related to biosecurity and environmental health. This may involve creating inter-agency task forces, hosting regular meetings, and developing shared databases and information systems. 4. Increase public awareness and education: Local governments should develop and implement public awareness campaigns to educate citizens about biosecurity threats and environmental health issues. This may include creating educational materials, hosting community events, and partnering with schools and other organizations to promote awareness and understanding. 5. Provide training and support for local businesses and organizations: Local governments should offer training and support to help businesses and organizations implement best practices for biosecurity and environmental health. This may include providing resources, technical assistance, and financial incentives to encourage compliance with regulations and guidelines. 6. Strengthen regulatory frameworks and enforcement: Local governments should review and update their regulatory frameworks to ensure they adequately address biosecurity and environmental health risks. This may involve adopting new regulations, updating existing ones, and ensuring that enforcement mechanisms are in place to hold violators accountable. 7. Invest in research and innovation: Local governments should support research and innovation in biosecurity and environmental health by funding studies, partnering with academic institutions, and encouraging the development of new technologies and solutions. 8. Build capacity and expertise: Local governments should invest in building the capacity and expertise of their staff and partners to effectively address biosecurity and environmental health challenges. This may involve hiring additional personnel, providing ongoing training and professional development opportunities, and establishing centers of excellence or specialized units within government agencies. 9. Foster community engagement and participation: Local governments should actively engage community members in the planning, implementation, and evaluation of biosecurity and environmental health initiatives. This may involve soliciting input through public consultations, establishing community advisory committees, and promoting volunteerism and citizen science initiatives. 10. Evaluate and adapt: Local governments should regularly evaluate the effectiveness of their biosecurity and environmental health programs and make necessary adjustments based on lessons learned and emerging threats. This may involve conducting regular audits, reviewing performance metrics, and updating plans and strategies as needed.	Click to Open: Comments n=34 Click to Open: Crosstabs s=1.15 Click to Open: Heat Map s=0.52 Click to Open: Importance Analyses ∆=0.00 1: 6.4% of respondents (n=45) 2: 9.4% of respondents (n=66) 3: 15.7% of respondents (n=110) 4: 14.5% of respondents (n=101) 5: 4% of respondents (n=28)3.00 ±0.12 (50.1% ±2.0) n=350 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Consulting with the community s=0.76 *Recommendations*1. Develop a comprehensive community engagement strategy: A local government should create a well-defined plan that outlines the objectives, target audience, communication channels, and evaluation methods for community consultation. This strategy should be regularly reviewed and updated to ensure its effectiveness. 2. Utilize multiple communication channels: To reach a diverse range of community members, local governments should use various communication channels, such as social media, websites, email newsletters, public meetings, and community events. This will ensure that all community members have an opportunity to participate in the consultation process. 3. Host regular public meetings and forums: Local governments should organize regular public meetings and forums to discuss important issues and gather community input. These meetings should be held at different times and locations to accommodate various schedules and accessibility needs. 4. Collaborate with community organizations: Local governments should partner with community organizations, such as neighborhood associations, schools, and non-profit organizations, to help facilitate community engagement and gather input from a diverse range of community members. 5. Provide clear and accessible information: Local governments should ensure that all information related to community consultation is clear, concise, and easily accessible. This includes providing materials in multiple languages and formats, as well as offering translation and interpretation services at public meetings. 6. Encourage participation from underrepresented groups: Local governments should make a conscious effort to engage with underrepresented groups, such as low-income residents, people with disabilities, and minority communities. This may involve targeted outreach efforts, partnering with organizations that serve these populations, and providing additional support to ensure their participation in the consultation process. 7. Train staff in community engagement techniques: Local government staff should be trained in effective community engagement techniques, such as active listening, facilitation, and conflict resolution. This will help ensure that staff can effectively engage with community members and gather valuable input. 8. Be transparent and accountable: Local governments should be transparent about how community input will be used in decision-making processes and should provide regular updates on the progress of projects and initiatives. This will help build trust between the local government and the community. 9. Evaluate and improve community engagement efforts: Local governments should regularly evaluate the effectiveness of their community engagement efforts and make improvements based on feedback from community members and best practices in the field. 10. Foster a culture of community engagement: Finally, local governments should work to create a culture that values and prioritizes community engagement. This includes recognizing and celebrating the contributions of community members and ensuring that community input is genuinely considered in decision-making processes.	Click to Open: Comments n=29 Click to Open: Crosstabs s=1.20 Click to Open: Heat Map s=0.69 Click to Open: Importance Analyses ∆=0.00 1: 7.3% of respondents (n=54) 2: 9.1% of respondents (n=68) 3: 15.4% of respondents (n=115) 4: 12.8% of respondents (n=95) 5: 5.1% of respondents (n=38)2.99 ±0.12 (49.7% ±2.0) n=370 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Infrastructure and property services s=0.62 *Recommendations*1. Develop a comprehensive infrastructure plan: Local governments should create a long-term infrastructure plan that identifies current and future needs, prioritizes projects, and outlines funding sources. This plan should be regularly updated and should involve input from various stakeholders, including residents, businesses, and community organizations. 2. Increase funding for infrastructure projects: Local governments can explore various funding options for infrastructure projects, such as issuing bonds, applying for grants, or partnering with private entities. They can also consider implementing user fees or taxes to generate revenue specifically for infrastructure improvements. 3. Leverage technology: Local governments can use technology to improve the efficiency and effectiveness of infrastructure and property services. For example, they can use geographic information systems (GIS) to map and analyze infrastructure assets, or implement smart city technologies to optimize traffic flow and public transportation. 4. Improve maintenance and asset management: Local governments should prioritize regular maintenance of infrastructure assets to extend their lifespan and reduce the need for costly repairs or replacements. They should also implement asset management systems to track the condition of assets and plan for their eventual replacement. 5. Encourage public-private partnerships: Local governments can partner with private companies to finance, build, and maintain infrastructure projects. These partnerships can help to reduce the financial burden on the local government while also leveraging the expertise and resources of the private sector. 6. Streamline permitting and approval processes: Local governments can improve infrastructure and property services by simplifying and streamlining permitting and approval processes. This can help to reduce delays and costs associated with infrastructure projects, making it easier for developers and property owners to invest in improvements. 7. Invest in sustainable and resilient infrastructure: Local governments should prioritize investments in infrastructure that is environmentally sustainable and resilient to natural disasters and climate change. This can help to reduce long-term costs and ensure that infrastructure remains functional and reliable in the face of changing conditions. 8. Engage the community: Local governments should involve residents and other stakeholders in the planning and decision-making process for infrastructure projects. This can help to ensure that projects meet the needs of the community and gain public support. 9. Provide training and support for staff: Local governments should invest in training and professional development for staff responsible for infrastructure and property services. This can help to ensure that staff have the skills and knowledge needed to effectively manage and maintain infrastructure assets. 10. Monitor and evaluate progress: Local governments should regularly monitor and evaluate the progress of infrastructure projects and the effectiveness of property services. This can help to identify areas for improvement and ensure that resources are being used efficiently.	Click to Open: Comments n=46 Click to Open: Crosstabs s=1.24 Click to Open: Heat Map s=0.64 Click to Open: Importance Analyses ∆=0.00 1: 7.5% of respondents (n=54) 2: 11% of respondents (n=79) 3: 11% of respondents (n=79) 4: 15% of respondents (n=108) 5: 4.9% of respondents (n=35)2.97 ±0.13 (49.4% ±2.1) n=355 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Financial management s=0.71 *Recommendations*1. Develop a comprehensive financial plan: A local government should create a long-term financial plan that outlines its goals, priorities, and strategies for managing its financial resources. This plan should be reviewed and updated regularly to ensure it remains relevant and effective. 2. Implement strong financial policies and procedures: Establishing clear financial policies and procedures can help local governments maintain fiscal discipline, reduce the risk of fraud and mismanagement, and ensure that financial resources are used efficiently and effectively. 3. Improve budgeting practices: Local governments should adopt a transparent and participatory budgeting process that involves input from citizens, stakeholders, and elected officials. This can help ensure that budget decisions are aligned with community priorities and that resources are allocated efficiently. 4. Enhance revenue collection: Local governments should explore ways to improve their revenue collection efforts, such as by modernizing tax administration systems, improving property assessments, and strengthening enforcement mechanisms. 5. Monitor and control expenditures: Regular monitoring and control of expenditures can help local governments identify areas of overspending and make necessary adjustments to stay within budget. 6. Invest in financial management software: Investing in modern financial management software can help local governments streamline their financial processes, improve reporting and analysis, and enhance overall financial management. 7. Strengthen internal controls: Implementing strong internal controls can help local governments reduce the risk of fraud, waste, and abuse, and ensure that financial resources are used appropriately. 8. Build capacity and provide training: Local governments should invest in building the capacity of their financial management staff through training and professional development opportunities. This can help ensure that staff have the skills and knowledge needed to effectively manage the government's financial resources. 9. Conduct regular financial audits: Regular financial audits can help local governments identify areas of concern, improve financial management practices, and ensure compliance with relevant laws and regulations. 10. Foster a culture of transparency and accountability: Local governments should promote a culture of transparency and accountability by making financial information readily available to the public, engaging citizens in budgeting processes, and holding elected officials and staff accountable for their financial decisions.	Click to Open: Comments n=17 Click to Open: Crosstabs s=1.14 Click to Open: Heat Map s=0.66 Click to Open: Importance Analyses ∆=0.00 1: 7.3% of respondents (n=52) 2: 8.1% of respondents (n=58) 3: 17.4% of respondents (n=124) 4: 11.5% of respondents (n=82) 5: 3.5% of respondents (n=25)2.91 ±0.12 (47.8% ±2.0) n=341 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Planning and development approval s=0.88 *Recommendations*1. Streamline the application process: Simplify the application forms and procedures, making it easier for applicants to understand and complete the necessary paperwork. This can be done by providing clear instructions, checklists, and templates. 2. Implement online services: Develop an online platform where applicants can submit their applications, track their progress, and receive updates. This will not only save time and resources but also improve transparency and communication between the local government and applicants. 3. Improve interdepartmental coordination: Encourage better communication and collaboration between different departments involved in the planning and development approval process. This can help to identify and resolve potential issues early on, reducing delays and improving efficiency. 4. Provide training and support: Offer training and support to staff involved in the planning and development approval process, ensuring they have the necessary skills and knowledge to effectively assess and process applications. 5. Establish clear guidelines and criteria: Develop clear and objective guidelines and criteria for assessing applications, ensuring that decisions are made consistently and fairly. This can help to reduce confusion and uncertainty for both applicants and staff. 6. Engage with stakeholders: Consult with community members, developers, and other stakeholders throughout the planning and development approval process. This can help to identify potential issues and concerns early on, allowing for more informed decision-making. 7. Monitor and evaluate performance: Regularly review and assess the performance of the planning and development approval process, identifying areas for improvement and implementing changes as needed. 8. Increase transparency: Make information about the planning and development approval process, including application requirements, timelines, and decision-making criteria, easily accessible to the public. This can help to build trust and confidence in the local government's decision-making processes. 9. Encourage pre-application consultations: Offer pre-application consultations to help applicants understand the requirements and expectations of the planning and development approval process. This can help to identify potential issues early on, reducing the likelihood of delays and rejections. 10. Implement a performance-based approach: Consider adopting a performance-based approach to planning and development approvals, where projects that meet certain performance criteria are fast-tracked through the approval process. This can help to incentivize high-quality development and reduce the overall time and resources spent on the approval process.	Click to Open: Comments n=27 Click to Open: Crosstabs s=1.14 Click to Open: Heat Map s=0.66 Click to Open: Importance Analyses ∆=0.00 1: 7.2% of respondents (n=49) 2: 9.2% of respondents (n=63) 3: 15.4% of respondents (n=105) 4: 12.4% of respondents (n=85) 5: 2.8% of respondents (n=19)2.88 ±0.12 (47.0% ±2.0) n=321 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Making decisions that are in the interests of the community s=0.67 *Recommendations*1. Engage in community consultation: Local governments should actively engage with community members to understand their needs, concerns, and priorities. This can be done through town hall meetings, online forums, surveys, and focus groups. By involving the community in decision-making processes, local governments can ensure that their decisions are more aligned with the interests of the community. 2. Establish clear goals and objectives: Local governments should establish clear goals and objectives that reflect the needs and priorities of the community. These goals should be communicated to the public and should guide decision-making processes. 3. Use data and evidence-based decision-making: Local governments should use data and evidence to inform their decisions. This includes collecting and analyzing data on community needs, evaluating the effectiveness of existing programs and policies, and using evidence-based practices to guide decision-making. 4. Foster transparency and accountability: Local governments should be transparent about their decision-making processes and should be held accountable for their decisions. This includes providing regular updates on progress towards goals, sharing information about how decisions are made, and allowing for public input and scrutiny. 5. Collaborate with other stakeholders: Local governments should collaborate with other stakeholders, such as non-profit organizations, businesses, and other levels of government, to leverage resources and expertise in addressing community needs. 6. Encourage public participation: Local governments should encourage public participation in decision-making processes by making it easy for community members to get involved, providing opportunities for input, and actively seeking out diverse perspectives. 7. Invest in capacity building: Local governments should invest in building their capacity to make informed decisions that are in the best interests of the community. This includes providing training and professional development opportunities for staff, as well as investing in technology and tools that can support data-driven decision-making. 8. Continuously evaluate and adapt: Local governments should continuously evaluate the effectiveness of their decisions and be willing to adapt and change course as needed. This includes regularly reviewing policies and programs, seeking feedback from the community, and using data and evidence to inform adjustments. 9. Promote equity and inclusivity: Local governments should ensure that their decision-making processes are equitable and inclusive, taking into account the needs and perspectives of all community members, including marginalized and underrepresented groups. 10. Communicate effectively: Local governments should communicate effectively with the community about their decisions, the rationale behind them, and the expected outcomes. This includes using clear and accessible language, providing regular updates, and being responsive to questions and concerns from the public.	Click to Open: Comments n=34 Click to Open: Crosstabs s=1.24 Click to Open: Heat Map s=0.80 Click to Open: Importance Analyses ∆=0.00 1: 8.7% of respondents (n=66) 2: 9.5% of respondents (n=72) 3: 11.5% of respondents (n=87) 4: 13.2% of respondents (n=100) 5: 3.7% of respondents (n=28)2.86 ±0.13 (46.6% ±2.1) n=353 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***

*Initiative*	*Score* *n=416*	*Word Cloud*
*Comparison Segment (CS):*	1 = Far too little (0%) 5 = Far too much (100%)	*⇕ Export Image* *⇕ Recommendations & IP&R*
Celebration of Aboriginal and Torres Strait Islander culture s=0.12 *Recommendations*1. Collaborate with local Indigenous communities: Engage with local Aboriginal and Torres Strait Islander communities, leaders, and organizations to ensure their voices are heard and their perspectives are included in the planning and implementation of cultural celebrations. 2. Increase awareness and education: Organize workshops, seminars, and educational programs to raise awareness about the history, culture, and contributions of Aboriginal and Torres Strait Islander peoples. This can include sharing traditional knowledge, stories, and customs. 3. Support Indigenous artists and performers: Showcase the talents of local Indigenous artists, musicians, dancers, and performers during cultural celebrations. This can help to promote their work and provide opportunities for them to share their culture with a wider audience. 4. Incorporate Indigenous languages: Use local Indigenous languages in signage, promotional materials, and during events to promote the preservation and revitalization of these languages. 5. Create inclusive events: Ensure that cultural celebrations are accessible and welcoming to people of all ages, backgrounds, and abilities. This can include providing wheelchair access, sign language interpreters, and sensory-friendly spaces. 6. Promote Indigenous businesses: Support local Indigenous-owned businesses by featuring their products and services during cultural celebrations. This can help to boost the local economy and promote self-determination within Indigenous communities. 7. Acknowledge traditional custodians: Begin all events and celebrations with an Acknowledgment of Country or Welcome to Country ceremony, recognizing the traditional custodians of the land and their ongoing connection to the land, waters, and community. 8. Develop long-term partnerships: Establish ongoing relationships with local Indigenous communities and organizations to ensure that cultural celebrations continue to evolve and improve over time. 9. Evaluate and improve: Regularly assess the success of cultural celebrations and seek feedback from Indigenous communities and participants to identify areas for improvement and growth. 10. Raise public awareness: Utilize social media, local media outlets, and community networks to promote cultural celebrations and encourage participation from the wider community. This can help to foster a greater understanding and appreciation of Aboriginal and Torres Strait Islander culture.	Click to Open: Comments n=9 Click to Open: Crosstabs s=0.99 Click to Open: Heat Map s=0.57 Click to Open: Importance Analyses ∆=0.00 3.12 ±0.11 (53.0% ±1.9) n=286 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Celebration of multiculturalism s=0.66 *Recommendations*1. Organize multicultural events and festivals: Local governments can organize events and festivals that showcase the diverse cultures within the community. These events can include music, dance, food, art, and other cultural activities that bring people together and promote understanding and appreciation of different cultures. 2. Support cultural organizations and initiatives: Local governments can provide financial and logistical support to cultural organizations and initiatives that promote multiculturalism. This can include grants, sponsorships, and partnerships with cultural institutions and community groups. 3. Encourage inclusive public spaces: Local governments can ensure that public spaces, such as parks, libraries, and community centers, are welcoming and inclusive to people of all cultural backgrounds. This can include providing multilingual signage, offering diverse programming, and creating spaces for cultural expression and exchange. 4. Promote multicultural education: Local governments can work with schools and educational institutions to promote multicultural education and awareness. This can include incorporating multicultural perspectives into the curriculum, offering language classes, and organizing cultural exchange programs. 5. Foster dialogue and understanding: Local governments can facilitate dialogue and understanding between different cultural groups by organizing community forums, workshops, and other events that encourage open discussion and exchange of ideas. 6. Celebrate cultural holidays and traditions: Local governments can recognize and celebrate the diverse cultural holidays and traditions of their community members. This can include organizing public celebrations, providing information about cultural holidays, and encouraging local businesses and organizations to participate in these celebrations. 7. Encourage diverse representation in local government: Local governments can strive to ensure that their elected officials, staff, and volunteers reflect the diversity of their community. This can include implementing diversity and inclusion policies, offering training and support for diverse candidates, and promoting diverse representation in decision-making processes. 8. Collaborate with media outlets: Local governments can work with local media outlets to promote multiculturalism and share stories of diverse community members. This can include partnering with multicultural media organizations, providing press releases and information about multicultural events, and encouraging media coverage of diverse perspectives. 9. Support immigrant and refugee integration: Local governments can support the integration of immigrants and refugees into the community by providing resources, services, and support. This can include offering language classes, employment assistance, and cultural orientation programs. 10. Recognize and address discrimination and racism: Local governments can take a proactive approach to addressing discrimination and racism within their community by implementing anti-discrimination policies, providing training and education on cultural sensitivity, and promoting a culture of respect and inclusivity.	Click to Open: Comments n=6 Click to Open: Crosstabs s=0.92 Click to Open: Heat Map s=0.57 Click to Open: Importance Analyses ∆=0.00 3.04 ±0.11 (51.1% ±1.9) n=269 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Creative arts development s=0.75 *Recommendations*1. Establish a dedicated arts and culture department: Create a department within the local government that focuses on the development and promotion of creative arts. This department can work on creating policies, programs, and initiatives that support artists and cultural organizations. 2. Provide funding and grants: Allocate a portion of the local government's budget to support creative arts projects, events, and organizations. Offer grants and funding opportunities for artists, cultural organizations, and community groups to develop and showcase their work. 3. Develop arts education programs: Work with local schools and educational institutions to incorporate arts education into the curriculum. Offer workshops, classes, and training programs for artists and arts educators to develop their skills and knowledge. 4. Create and maintain cultural spaces: Invest in the development and maintenance of cultural spaces such as galleries, theaters, and performance venues. Ensure that these spaces are accessible and affordable for artists and cultural organizations to use. 5. Support local artists and cultural organizations: Promote and celebrate the work of local artists and cultural organizations through events, festivals, and awards. Encourage collaboration and partnerships between artists, cultural organizations, and other sectors to create innovative projects and initiatives. 6. Encourage public art and cultural events: Support the creation of public art installations and the hosting of cultural events in public spaces. This can help to make art and culture more accessible to the wider community and create a vibrant and engaging atmosphere in the local area. 7. Foster creative industries: Encourage the growth of creative industries such as film, music, design, and digital media by providing support, resources, and networking opportunities for creative professionals. 8. Develop cultural tourism: Promote the local area as a cultural destination by showcasing its unique arts and cultural offerings. Develop partnerships with tourism organizations and businesses to create packages and experiences that highlight the local arts scene. 9. Engage the community: Encourage community involvement and participation in arts and cultural activities through outreach programs, workshops, and events. Create opportunities for residents to engage with and contribute to the local arts scene. 10. Advocate for the arts: Local government officials can act as advocates for the creative arts by promoting the importance of arts and culture in the community and lobbying for increased support and resources at the regional and national level.	Click to Open: Comments n=4 Click to Open: Crosstabs s=0.77 Click to Open: Heat Map s=0.75 Click to Open: Importance Analyses ∆=0.00 2.97 ±0.09 (49.2% ±1.5) n=271 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Tourism development and promotion s=0.80 *Recommendations*1. Develop a strategic tourism plan: Local governments should create a comprehensive tourism development plan that outlines the goals, objectives, and strategies for promoting tourism in the area. This plan should be based on research, stakeholder input, and an assessment of the area's strengths and weaknesses. 2. Invest in infrastructure: Improving transportation, accommodation, and other tourism-related infrastructure can make the area more attractive to visitors. This may include upgrading roads, airports, and public transportation, as well as supporting the development of hotels, restaurants, and other amenities. 3. Create and promote unique attractions: Local governments should identify and develop unique attractions that will draw tourists to the area. This may include natural attractions, such as parks and beaches, as well as cultural attractions, such as museums, historical sites, and festivals. 4. Collaborate with stakeholders: Local governments should work closely with tourism businesses, community organizations, and other stakeholders to develop and promote tourism initiatives. This may include forming partnerships, creating joint marketing campaigns, and sharing resources. 5. Develop a strong brand identity: Local governments should create a strong, consistent brand identity for their area that reflects its unique selling points. This may include developing a logo, tagline, and promotional materials that can be used across various marketing channels. 6. Utilize digital marketing: Local governments should make use of digital marketing tools, such as social media, websites, and email marketing, to promote their area to potential visitors. This may include creating engaging content, such as blog posts, videos, and photos, that showcase the area's attractions and experiences. 7. Encourage sustainable tourism practices: Local governments should promote sustainable tourism practices, such as eco-friendly accommodations and activities, to attract environmentally conscious travelers. This may include providing incentives for businesses to adopt sustainable practices and educating visitors about the importance of responsible tourism. 8. Provide training and support for tourism businesses: Local governments should offer training and support for tourism businesses to help them improve their services and attract more visitors. This may include providing workshops, networking opportunities, and access to funding and resources. 9. Monitor and evaluate tourism initiatives: Local governments should regularly monitor and evaluate the effectiveness of their tourism development and promotion efforts. This may include tracking visitor numbers, conducting surveys, and analyzing feedback to identify areas for improvement. 10. Foster a welcoming atmosphere: Local governments should work to create a welcoming atmosphere for visitors by ensuring that public spaces are clean, safe, and well-maintained. They should also encourage local residents to be friendly and helpful to tourists, as this can greatly enhance the visitor experience.	Click to Open: Comments n=10 Click to Open: Crosstabs s=0.86 Click to Open: Heat Map s=0.73 Click to Open: Importance Analyses ∆=0.00 2.80 ±0.10 (45.1% ±1.6) n=306 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Environmental conservation and climate change action s=0.75 *Recommendations*1. Develop a comprehensive environmental and climate action plan: Local governments should create a detailed plan outlining their goals, strategies, and actions to address environmental conservation and climate change. This plan should be based on scientific data, best practices, and input from community stakeholders. 2. Increase public awareness and engagement: Local governments should invest in public education and outreach programs to raise awareness about environmental conservation and climate change issues. This can include hosting workshops, seminars, and public forums, as well as partnering with local schools and community organizations to promote environmental stewardship. 3. Implement sustainable land use and development policies: Local governments can promote sustainable land use by implementing policies that encourage green building practices, preserve open spaces, and protect natural habitats. This can include adopting zoning regulations that promote mixed-use development, incentivizing green infrastructure, and establishing conservation easements. 4. Promote energy efficiency and renewable energy: Local governments can encourage energy efficiency and the use of renewable energy sources by offering incentives, such as tax breaks or grants, to residents and businesses that invest in energy-efficient technologies or renewable energy systems. They can also lead by example by implementing energy efficiency measures in public buildings and facilities. 5. Improve public transportation and promote alternative modes of transportation: Local governments can invest in public transportation infrastructure, such as buses, trains, and bike lanes, to reduce greenhouse gas emissions from vehicles. They can also promote alternative modes of transportation, such as walking and biking, through public awareness campaigns and community events. 6. Implement waste reduction and recycling programs: Local governments can establish waste reduction and recycling programs to minimize the amount of waste sent to landfills and reduce greenhouse gas emissions from waste decomposition. This can include implementing curbside recycling programs, promoting composting, and providing education on waste reduction strategies. 7. Protect and restore ecosystems: Local governments can work to protect and restore ecosystems by preserving natural habitats, implementing restoration projects, and promoting the use of native plants in landscaping. This can help to maintain biodiversity, improve air and water quality, and sequester carbon dioxide. 8. Monitor and track progress: Local governments should establish systems to monitor and track their progress in implementing environmental conservation and climate change actions. This can include setting measurable goals, collecting data on key indicators, and regularly reporting on progress to the public and other stakeholders. 9. Collaborate with other jurisdictions and organizations: Local governments can work together with neighboring jurisdictions, regional organizations, and non-governmental organizations to share resources, knowledge, and best practices in environmental conservation and climate change action. 10. Secure funding and resources: Local governments should actively seek funding and resources to support their environmental conservation and climate change initiatives. This can include applying for grants, partnering with private sector organizations, and leveraging community resources.	Click to Open: Comments n=15 Click to Open: Crosstabs s=1.02 Click to Open: Heat Map s=0.63 Click to Open: Importance Analyses ∆=0.00 2.75 ±0.12 (43.7% ±1.8) n=299 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Placemaking to create lively public spaces s=0.72 *Recommendations*1. Engage the community: Involve local residents, businesses, and stakeholders in the planning and decision-making process. This will help ensure that the public spaces created are relevant, useful, and appealing to the people who will use them. 2. Focus on human-scale design: Design public spaces that prioritize pedestrians, cyclists, and public transit users over cars. This can include widening sidewalks, adding bike lanes, and creating pedestrian-only zones. 3. Encourage mixed-use development: Promote a mix of residential, commercial, and recreational uses in public spaces to create a vibrant and diverse atmosphere. This can help attract people to the area and encourage them to spend more time in the public spaces. 4. Incorporate green spaces: Include parks, gardens, and other green spaces in the design of public spaces. These areas can provide a place for relaxation, recreation, and social interaction, as well as improve air quality and overall well-being. 5. Prioritize accessibility: Ensure that public spaces are accessible to people of all ages, abilities, and backgrounds. This can include providing ramps, elevators, and other accessibility features, as well as designing spaces that are welcoming and inclusive to all. 6. Support local arts and culture: Encourage local artists, musicians, and performers to showcase their talents in public spaces. This can help create a unique and vibrant atmosphere, as well as support the local creative community. 7. Organize events and activities: Host regular events and activities in public spaces, such as markets, festivals, and performances. This can help draw people to the area and encourage them to spend more time in the public spaces. 8. Provide seating and amenities: Ensure that public spaces have ample seating, shade, and other amenities, such as public restrooms and water fountains. This can make the spaces more comfortable and inviting for people to spend time in. 9. Encourage street-level activity: Promote street-level businesses, such as cafes, restaurants, and shops, that can help create a lively and engaging atmosphere in public spaces. 10. Regular maintenance and upkeep: Keep public spaces clean, well-maintained, and safe to ensure that they remain attractive and inviting to the community. This can include regular cleaning, landscaping, and repairs, as well as addressing any safety concerns promptly.	Click to Open: Comments n=16 Click to Open: Crosstabs s=0.82 Click to Open: Heat Map s=0.70 Click to Open: Importance Analyses ∆=0.00 2.72 ±0.09 (42.9% ±1.5) n=303 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Child care s=0.71 *Recommendations*1. Increase funding and resources: Allocate more funds and resources to child care programs, including subsidies for low-income families, grants for child care providers, and investments in infrastructure and facilities. 2. Expand access to affordable child care: Implement policies that make child care more affordable and accessible for all families, such as sliding-scale fees based on income, vouchers, or tax credits. 3. Improve quality and standards: Establish and enforce high-quality standards for child care providers, including staff qualifications, child-to-staff ratios, and safety regulations. Provide training and professional development opportunities for child care providers to enhance their skills and knowledge. 4. Support early childhood education: Invest in early childhood education programs, such as pre-kindergarten and Head Start, to ensure that children receive a strong foundation for learning and development. 5. Promote family-friendly workplace policies: Encourage local businesses to adopt family-friendly policies, such as flexible work hours, paid parental leave, and on-site child care, to help parents balance work and family responsibilities. 6. Strengthen partnerships and collaboration: Foster collaboration between local government, child care providers, schools, and community organizations to create a comprehensive and coordinated system of care and support for children and families. 7. Increase public awareness and engagement: Raise awareness about the importance of quality child care and early education, and engage parents, community members, and local businesses in supporting and advocating for improvements in child care services. 8. Conduct regular assessments and evaluations: Regularly assess and evaluate the effectiveness of child care programs and policies, and use the findings to inform ongoing improvements and adjustments. 9. Advocate for state and federal support: Advocate for increased state and federal funding and support for child care programs and services, and work collaboratively with other local governments to share best practices and resources. 10. Address equity and inclusion: Ensure that child care programs and services are accessible and inclusive for all children, including those with special needs, and work to address disparities in access and quality based on factors such as income, race, and ethnicity.	Click to Open: Comments n=10 Click to Open: Crosstabs s=0.85 Click to Open: Heat Map s=0.64 Click to Open: Importance Analyses ∆=0.00 2.71 ±0.10 (42.7% ±1.6) n=262 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Heritage conservation s=0.63 *Recommendations*1. Develop a comprehensive heritage conservation plan: A local government should create a detailed plan that outlines the goals, objectives, and strategies for preserving and enhancing its cultural heritage resources. This plan should be based on a thorough inventory and assessment of the community's heritage assets, including buildings, sites, landscapes, and intangible cultural heritage. 2. Establish a dedicated heritage department or committee: A local government should establish a dedicated department or committee responsible for overseeing and implementing heritage conservation initiatives. This body should include representatives from various sectors, such as planning, tourism, and community development, as well as local heritage experts and community members. 3. Provide financial incentives and support: Local governments can offer financial incentives, such as grants, tax breaks, or low-interest loans, to property owners who undertake heritage conservation projects. This can help to offset the costs of preservation and encourage investment in heritage properties. 4. Implement heritage conservation regulations and guidelines: Local governments should develop and enforce regulations and guidelines that protect heritage resources and ensure that new development is compatible with the community's historic character. This may include designating heritage conservation districts, implementing zoning bylaws that protect heritage properties, and requiring heritage impact assessments for new developments. 5. Promote public awareness and education: Local governments should invest in public education and outreach programs to raise awareness about the importance of heritage conservation and encourage community involvement. This may include hosting workshops, seminars, and public events, as well as developing educational materials and resources. 6. Foster partnerships and collaboration: Local governments should work closely with other levels of government, non-profit organizations, and community groups to leverage resources and expertise in support of heritage conservation efforts. This may include partnering with local heritage organizations, historical societies, and educational institutions. 7. Encourage adaptive reuse of heritage buildings: Local governments should promote the adaptive reuse of heritage buildings as a way to preserve their historic character while accommodating new uses and functions. This can help to ensure the long-term viability of heritage properties and contribute to the community's economic development. 8. Monitor and evaluate progress: Local governments should regularly monitor and evaluate the effectiveness of their heritage conservation initiatives and make adjustments as needed. This may include tracking the number of heritage properties that have been preserved or restored, assessing the impact of financial incentives, and soliciting feedback from the community. 9. Integrate heritage conservation into broader planning and development processes: Local governments should ensure that heritage conservation is considered as part of broader planning and development processes, such as land use planning, transportation planning, and economic development strategies. 10. Celebrate and promote local heritage: Local governments should celebrate and promote their community's unique heritage through events, festivals, and other initiatives that showcase the community's history and cultural assets. This can help to foster a sense of pride and appreciation for the community's heritage and encourage ongoing conservation efforts.	Click to Open: Comments n=5 Click to Open: Crosstabs s=0.84 Click to Open: Heat Map s=0.68 Click to Open: Importance Analyses ∆=0.00 2.69 ±0.10 (42.2% ±1.6) n=271 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Affordable housing development s=0.63 *Recommendations*1. Assess the current housing situation: Conduct a comprehensive assessment of the local housing market, including the availability, affordability, and quality of housing. This will help identify gaps and prioritize areas for improvement. 2. Develop a strategic plan: Create a clear and comprehensive affordable housing strategy that outlines goals, objectives, and specific actions to increase the supply and affordability of housing in the community. 3. Engage stakeholders: Involve a diverse range of stakeholders, including residents, developers, non-profit organizations, and other community partners, in the planning and implementation of affordable housing initiatives. 4. Utilize available funding sources: Identify and leverage federal, state, and local funding sources to support affordable housing development, such as grants, tax credits, and low-interest loans. 5. Encourage public-private partnerships: Collaborate with private developers and non-profit organizations to create innovative financing and development models that can increase the supply of affordable housing. 6. Implement inclusionary zoning policies: Require or incentivize developers to include a certain percentage of affordable units in new residential developments. 7. Preserve existing affordable housing: Implement policies and programs to maintain and improve the quality of existing affordable housing stock, such as rental assistance programs, housing rehabilitation grants, and property tax relief for low-income homeowners. 8. Promote affordable housing in transit-oriented developments: Encourage the development of affordable housing near public transportation hubs to increase access to jobs, services, and amenities for low-income residents. 9. Streamline the development process: Simplify and expedite the permitting and approval process for affordable housing projects to reduce development costs and encourage more projects. 10. Support innovative housing models: Encourage the development of alternative housing models, such as co-housing, tiny homes, and accessory dwelling units, to increase the diversity and affordability of housing options. 1	Click to Open: Comments n=16 Click to Open: Crosstabs s=1.06 Click to Open: Heat Map s=0.61 Click to Open: Importance Analyses ∆=0.00 2.63 ±0.13 (40.7% ±2.0) n=257 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Waste minimisation and recycling s=0.61 *Recommendations*1. Implement a comprehensive waste management plan: A local government should develop and implement a comprehensive waste management plan that includes waste minimisation, recycling, and disposal strategies. This plan should be based on a thorough assessment of the community's waste generation and management needs. 2. Educate and engage the community: Local governments should invest in public education and outreach programs to inform residents and businesses about the importance of waste minimisation and recycling. This can include providing information on proper recycling practices, hosting workshops, and partnering with local schools and community organisations to promote waste reduction initiatives. 3. Provide convenient and accessible recycling facilities: Local governments should ensure that recycling facilities are conveniently located and accessible to all residents. This can include providing curbside recycling pickup, establishing recycling drop-off centers, and placing recycling bins in public spaces such as parks and community centers. 4. Implement pay-as-you-throw programs: Local governments can implement pay-as-you-throw programs, which charge residents based on the amount of waste they generate. This provides a financial incentive for residents to reduce their waste and increase recycling efforts. 5. Support local businesses in waste reduction efforts: Local governments can provide resources and support to help local businesses implement waste reduction and recycling programs. This can include offering technical assistance, providing financial incentives, and recognising businesses that demonstrate exemplary waste reduction efforts. 6. Encourage the use of reusable and recyclable materials: Local governments can implement policies and incentives that encourage the use of reusable and recyclable materials, such as banning single-use plastic bags or offering discounts for customers who bring their own reusable bags. 7. Implement construction and demolition waste recycling programs: Local governments can require construction and demolition projects to recycle a certain percentage of their waste materials, helping to divert these materials from landfills. 8. Support composting programs: Local governments can support composting programs by providing resources, education, and incentives for residents and businesses to compost their organic waste. This can include providing curbside composting pickup, establishing community composting sites, and offering discounted compost bins to residents. 9. Monitor and enforce waste management regulations: Local governments should ensure that waste management regulations are being followed by regularly monitoring waste disposal and recycling facilities and enforcing penalties for non-compliance. 10. Continuously evaluate and improve waste management programs: Local governments should regularly evaluate the effectiveness of their waste management programs and make improvements as needed. This can include conducting regular audits of waste streams, tracking recycling rates, and soliciting feedback from residents and businesses.	Click to Open: Comments n=13 Click to Open: Crosstabs s=0.84 Click to Open: Heat Map s=0.59 Click to Open: Importance Analyses ∆=0.00 2.61 ±0.09 (40.3% ±1.4) n=317 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Newcomer attraction and retention s=0.59 *Recommendations*1. Develop a comprehensive strategy: Local governments should create a well-defined strategy for attracting and retaining newcomers, which includes setting clear goals, identifying target groups, and allocating resources effectively. 2. Promote the community: Local governments should actively promote their community as a welcoming and inclusive place for newcomers. This can be done through marketing campaigns, social media, and community events that showcase the benefits of living and working in the area. 3. Provide information and resources: Local governments should ensure that newcomers have access to relevant information and resources, such as guides on local services, housing, and employment opportunities. This can be done through a dedicated website, information centers, or community organizations. 4. Support language and cultural integration: Local governments should provide language classes and cultural orientation programs to help newcomers adapt to their new environment. This can be done through partnerships with local schools, community organizations, and language schools. 5. Encourage community engagement: Local governments should create opportunities for newcomers to engage with the community, such as volunteering, participating in local events, and joining community organizations. This can help newcomers build social connections and feel more integrated into the community. 6. Foster a welcoming and inclusive environment: Local governments should work to create a welcoming and inclusive environment for newcomers by promoting diversity and inclusion, addressing discrimination, and celebrating multiculturalism. 7. Support employment and entrepreneurship: Local governments should support newcomers in finding employment and starting businesses by providing resources, training, and networking opportunities. This can be done through partnerships with local businesses, chambers of commerce, and economic development organizations. 8. Provide affordable housing options: Local governments should work to ensure that there are affordable housing options available for newcomers, as this can be a significant barrier to attraction and retention. 9. Strengthen partnerships with stakeholders: Local governments should collaborate with various stakeholders, such as community organizations, businesses, and educational institutions, to develop and implement strategies for newcomer attraction and retention. 10. Monitor and evaluate progress: Local governments should regularly monitor and evaluate the effectiveness of their newcomer attraction and retention strategies, making adjustments as needed to improve outcomes. This can be done through data collection, surveys, and feedback from newcomers and community members.	Click to Open: Comments n=8 Click to Open: Crosstabs s=0.93 Click to Open: Heat Map s=0.61 Click to Open: Importance Analyses ∆=0.00 2.59 ±0.11 (39.7% ±1.7) n=263 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Skills development and networking opportunities s=0.55 *Recommendations*1. Collaborate with educational institutions: Local governments can partner with schools, colleges, and universities to develop and promote skills development programs. This can include offering internships, apprenticeships, and job shadowing opportunities for students to gain practical experience in their chosen fields. 2. Organize workshops and training programs: Local governments can organize workshops, seminars, and training programs on various topics such as entrepreneurship, leadership, communication, and technical skills. These programs can be offered to the community at low or no cost, making them accessible to a wider audience. 3. Support local businesses and startups: Local governments can provide financial and logistical support to local businesses and startups, helping them grow and create more job opportunities. This can include offering grants, tax incentives, and affordable office spaces. 4. Create networking events: Local governments can organize networking events, job fairs, and career expos to connect job seekers, employers, and professionals. These events can help individuals expand their professional networks and learn about new job opportunities. 5. Develop mentorship programs: Local governments can create mentorship programs that connect experienced professionals with individuals seeking guidance and support in their careers. This can help individuals gain valuable insights and advice from industry experts. 6. Promote online learning resources: Local governments can promote online learning platforms and resources, such as MOOCs (Massive Open Online Courses), webinars, and e-learning websites. This can help individuals access a wide range of educational materials and develop new skills at their own pace. 7. Establish partnerships with industry leaders: Local governments can partner with industry leaders and experts to develop targeted skills development programs. This can help ensure that the programs are relevant and aligned with the needs of the local job market. 8. Encourage volunteerism and community involvement: Local governments can promote volunteer opportunities and community involvement as a way for individuals to develop new skills, gain experience, and expand their professional networks. 9. Create a skills development and networking hub: Local governments can establish a centralized hub or resource center where individuals can access information about skills development programs, networking events, and job opportunities. This can help streamline the process of finding and participating in these opportunities. 10. Regularly assess and update programs: Local governments should regularly assess the effectiveness of their skills development and networking programs and make necessary updates to ensure they remain relevant and effective. This can include gathering feedback from participants, tracking program outcomes, and staying informed about changes in the job market and industry trends.	Click to Open: Comments n=7 Click to Open: Crosstabs s=0.77 Click to Open: Heat Map s=0.54 Click to Open: Importance Analyses ∆=0.00 2.55 ±0.09 (38.6% ±1.4) n=273 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Children and youth development s=0.53 *Recommendations*1. Education: Invest in quality education by providing adequate funding for schools, hiring well-trained teachers, and ensuring access to educational resources for all children. This includes early childhood education, primary and secondary education, as well as vocational and technical training. 2. Health and Nutrition: Implement programs that promote healthy lifestyles, provide access to healthcare services, and ensure proper nutrition for children and youth. This can include school meal programs, immunization campaigns, and mental health support services. 3. Safe and Supportive Environments: Create safe spaces for children and youth to learn, play, and grow. This can include investing in public parks, playgrounds, and community centers, as well as implementing policies that protect children from violence, abuse, and exploitation. 4. Youth Engagement and Participation: Encourage youth to participate in local decision-making processes and provide opportunities for them to develop leadership skills. This can include establishing youth councils, organizing youth-led community projects, and offering mentorship programs. 5. Access to Extracurricular Activities: Support the development of well-rounded children and youth by providing access to a variety of extracurricular activities, such as sports, arts, and cultural programs. These activities can help children develop important life skills, build self-esteem, and foster a sense of belonging. 6. Social Services and Support: Ensure that vulnerable children and youth have access to the necessary social services and support, such as counseling, financial assistance, and housing. This can help prevent and address issues such as homelessness, substance abuse, and mental health challenges. 7. Collaboration and Partnerships: Work with community organizations, businesses, and other stakeholders to develop and implement comprehensive strategies for children and youth development. This can include partnering with local nonprofits to provide after-school programs or working with businesses to create job training opportunities for young people. 8. Monitoring and Evaluation: Regularly assess the effectiveness of children and youth development programs and policies to ensure they are meeting their intended goals. This can help identify areas for improvement and ensure that resources are being used efficiently. 9. Public Awareness and Advocacy: Raise awareness about the importance of children and youth development and advocate for policies and programs that support their well-being. This can include organizing public events, launching media campaigns, and engaging with policymakers. 10. Equity and Inclusion: Ensure that all children and youth, regardless of their background or circumstances, have equal opportunities to succeed. This can include implementing policies that address systemic barriers and providing targeted support for marginalized groups, such as low-income families, racial and ethnic minorities, and children with disabilities.	Click to Open: Comments n=11 Click to Open: Crosstabs s=0.87 Click to Open: Heat Map s=0.58 Click to Open: Importance Analyses ∆=0.00 2.53 ±0.11 (38.3% ±1.6) n=262 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Community safety and crime prevention s=0.39 *Recommendations*1. Community Policing: Encourage and support community policing initiatives, where police officers work closely with community members to identify and solve problems related to crime and disorder. 2. Neighborhood Watch Programs: Establish and promote neighborhood watch programs, where residents work together to monitor and report suspicious activities in their communities. 3. Crime Prevention Through Environmental Design (CPTED): Implement CPTED principles in urban planning and development, such as improving street lighting, maintaining landscaping, and designing public spaces to encourage natural surveillance. 4. Youth Programs: Invest in youth programs that provide positive activities and mentorship, helping to reduce the likelihood of young people engaging in criminal behavior. 5. Education and Awareness: Provide education and awareness programs on crime prevention and personal safety for community members, including workshops, seminars, and online resources. 6. Collaboration with Social Services: Work closely with social service agencies to address the root causes of crime, such as poverty, addiction, and mental health issues. 7. Community Engagement: Encourage community members to take an active role in crime prevention by participating in local meetings, reporting suspicious activities, and supporting local initiatives. 8. Data-Driven Policing: Utilize data and analytics to identify crime trends and hotspots, allowing for targeted policing efforts and resource allocation. 9. Surveillance Technology: Implement appropriate surveillance technology, such as security cameras and license plate readers, to deter criminal activity and assist in investigations. 10. Restorative Justice Programs: Support restorative justice programs that focus on rehabilitating offenders and repairing the harm caused by their actions, rather than solely relying on punitive measures. 1	Click to Open: Comments n=12 Click to Open: Crosstabs s=0.86 Click to Open: Heat Map s=0.49 Click to Open: Importance Analyses ∆=0.00 2.39 ±0.10 (34.8% ±1.5) n=272 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Aged care and accommodation s=0.48 *Recommendations*1. Assess the current state of aged care and accommodation: Conduct a thorough assessment of the existing aged care facilities and accommodations in the area. Identify the gaps in services, infrastructure, and resources. 2. Develop a comprehensive plan: Based on the assessment, create a strategic plan that outlines the goals, objectives, and strategies for improving aged care and accommodation. This plan should address the identified gaps and prioritize the needs of the elderly population. 3. Increase funding and resources: Allocate sufficient funding and resources to support the implementation of the strategic plan. This may include investing in new facilities, upgrading existing ones, and providing financial assistance to aged care providers. 4. Collaborate with stakeholders: Engage with aged care providers, community organizations, and other relevant stakeholders to ensure a coordinated approach to improving aged care and accommodation. This collaboration can help identify best practices, share resources, and streamline service delivery. 5. Implement innovative solutions: Explore and adopt innovative solutions to address the challenges faced by the elderly population. This may include adopting new technologies, such as telehealth and assistive devices, to improve access to care and enhance the quality of life for older adults. 6. Enhance workforce development: Invest in training and professional development for aged care workers to ensure they have the necessary skills and knowledge to provide high-quality care. This may include offering scholarships, incentives, and ongoing education opportunities. 7. Improve accessibility and affordability: Ensure that aged care facilities and accommodations are accessible to all older adults, regardless of their income or mobility levels. This may involve offering subsidies or financial assistance to those in need and ensuring that facilities are designed to be accessible and inclusive. 8. Raise awareness and promote aged care services: Develop and implement public awareness campaigns to educate the community about the importance of aged care and the services available to older adults. This can help to reduce stigma and encourage more people to access the support they need. 9. Monitor and evaluate progress: Regularly monitor and evaluate the effectiveness of the strategies implemented to improve aged care and accommodation. This will help to identify areas for improvement and ensure that resources are being used effectively. 10. Advocate for policy changes: Work with policymakers and other stakeholders to advocate for policy changes that support the improvement of aged care and accommodation. This may include advocating for increased funding, regulatory changes, or the development of new programs and initiatives.	Click to Open: Comments n=20 Click to Open: Crosstabs s=0.89 Click to Open: Heat Map s=0.76 Click to Open: Importance Analyses ∆=0.00 2.06 ±0.11 (26.6% ±1.4) n=268 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***

*Engagement Method*	*Score* *n=419*	*Word Cloud*
*Comparison Segment (CS):*	0 = Not important (0%) 1 = Important (100%)	*⇕ Export Image* *⇕ Recommendations & IP&R*
Council's website s=0.87 *Recommendations*1. User-friendly design: Ensure the website has a clean, modern, and easy-to-navigate design. This includes using clear fonts, simple menus, and a responsive layout that works well on both desktop and mobile devices. 2. Accessibility: Make sure the website is accessible to all users, including those with disabilities. This can be achieved by following Web Content Accessibility Guidelines (WCAG) and incorporating features such as text resizing, alternative text for images, and keyboard navigation. 3. Search functionality: Implement a robust search function that allows users to easily find the information they are looking for. This may include filters and advanced search options to help narrow down results. 4. Up-to-date content: Regularly update the website with the latest news, events, and information relevant to the local community. This includes meeting agendas, minutes, and other important documents. 5. Clear communication: Use clear and concise language throughout the website, avoiding jargon and technical terms where possible. Ensure that all content is well-organized and easy to understand. 6. Online services: Offer online services such as bill payments, permit applications, and service requests to make it easier for residents to interact with the local government. 7. Social media integration: Integrate social media platforms such as Facebook, Twitter, and Instagram to allow users to easily share content and stay updated on the latest news and events. 8. Feedback and engagement: Provide opportunities for users to give feedback on the website and engage with the local government. This can include online surveys, contact forms, and public forums. 9. Analytics and performance monitoring: Use analytics tools to track website performance and user behavior. This data can be used to identify areas for improvement and ensure the website is meeting the needs of its users. 10. Regular maintenance and updates: Keep the website secure and up-to-date by regularly updating software, fixing bugs, and addressing any security vulnerabilities.	Click to Open: Comments n=8 Click to Open: Crosstabs s=0.34 Click to Open: Heat Map s=0.74 Click to Open: Importance Analyses ∆=0.00 0: 11.6% of respondents (n=41) 1: 75% of respondents (n=266)0.87 ±0.04 (86.6% ±3.8) n=307 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Surveys s=0.83 *Recommendations*1. Clearly define the purpose and objectives: Before creating a survey, the local government should have a clear understanding of what they want to achieve with the survey. This will help in designing the survey questions and ensuring that they are relevant and focused. 2. Use simple and concise language: Survey questions should be easy to understand and free from jargon or technical terms. This will help in getting accurate responses from the respondents. 3. Use a mix of question types: Use a combination of open-ended and closed-ended questions to gather both quantitative and qualitative data. This will provide a more comprehensive understanding of the respondents' opinions and experiences. 4. Keep the survey short: Long surveys can lead to respondent fatigue and lower response rates. Keep the survey as short as possible while still gathering the necessary information. 5. Test the survey: Before distributing the survey, test it with a small group of people to identify any issues or areas of confusion. This will help in refining the survey and ensuring that it is effective in gathering the required information. 6. Use multiple distribution channels: To reach a diverse group of respondents, use various distribution channels such as online platforms, mail, phone, and in-person interviews. 7. Ensure anonymity and confidentiality: Respondents are more likely to provide honest and accurate answers if they know that their responses will be kept confidential. Clearly communicate the privacy policy and ensure that the data is stored securely. 8. Provide incentives: Offering incentives such as gift cards, discounts, or entry into a prize draw can help increase response rates. 9. Analyze and share the results: After collecting the survey data, analyze the results and share them with the community. This will help in building trust and credibility, as well as demonstrating the value of the survey. 10. Use the findings to inform decision-making: The ultimate goal of a survey is to gather information that can be used to improve local government services and policies. Use the survey findings to make data-driven decisions and communicate these changes to the community.	Click to Open: Comments n=10 Click to Open: Crosstabs s=0.37 Click to Open: Heat Map s=0.77 Click to Open: Importance Analyses ∆=0.00 0: 13.9% of respondents (n=50) 1: 69.4% of respondents (n=250)0.83 ±0.04 (83.3% ±4.2) n=300 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Social media s=0.81 *Recommendations*1. Develop a clear social media strategy: A local government should have a well-defined social media strategy that outlines its goals, target audience, and key messages. This will help ensure that all social media efforts are aligned with the organization's overall objectives. 2. Assign a dedicated social media team: A local government should have a dedicated team responsible for managing its social media accounts. This team should be trained in social media best practices and should be responsible for creating and curating content, engaging with followers, and monitoring social media performance. 3. Create engaging content: To improve its social media presence, a local government should focus on creating content that is engaging, informative, and relevant to its target audience. This may include news updates, event announcements, behind-the-scenes looks at local government operations, and stories that showcase the positive impact of local government initiatives. 4. Use visuals: Visual content, such as images and videos, tends to perform better on social media than text-only posts. Local governments should incorporate visuals into their social media content whenever possible to increase engagement and reach. 5. Post consistently: A local government should maintain a consistent posting schedule to keep its audience engaged and informed. This may require creating a content calendar to plan and schedule posts in advance. 6. Engage with followers: Social media is a two-way communication channel, and local governments should make an effort to engage with their followers by responding to comments, answering questions, and acknowledging feedback. 7. Monitor and analyze performance: Local governments should regularly monitor their social media performance to identify what types of content and strategies are most effective. This may involve tracking metrics such as engagement, reach, and follower growth, and using this data to inform future social media efforts. 8. Use hashtags and geotags: Hashtags and geotags can help increase the visibility of a local government's social media content. Local governments should use relevant hashtags and geotags to connect with their target audience and participate in local conversations. 9. Collaborate with local influencers and organizations: Partnering with local influencers and organizations can help a local government expand its reach and credibility on social media. Local governments should identify potential partners and collaborate on content, events, or campaigns that align with their goals and objectives. 10. Stay up-to-date with social media trends and best practices: Social media is constantly evolving, and local governments should stay informed about the latest trends and best practices to ensure their social media efforts remain effective and relevant. This may involve attending workshops, webinars, or conferences, or following industry blogs and publications.	Click to Open: Comments n=10 Click to Open: Crosstabs s=0.39 Click to Open: Heat Map s=0.82 Click to Open: Importance Analyses ∆=0.00 0: 15.2% of respondents (n=54) 1: 66.1% of respondents (n=234)0.81 ±0.05 (81.3% ±4.5) n=288 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Online engagement platform s=0.75 *Recommendations*1. User-friendly interface: Ensure that the online engagement platform has a clean, intuitive, and easy-to-navigate interface. This will encourage more users to participate and engage with the local government. 2. Mobile optimization: Make sure the platform is optimized for mobile devices, as many users access the internet through their smartphones and tablets. 3. Accessibility: Ensure the platform is accessible to all users, including those with disabilities, by following web accessibility guidelines and best practices. 4. Multilingual support: Offer content in multiple languages to cater to the diverse population in the community. 5. Regular updates: Keep the platform updated with the latest news, events, and information related to the local government. This will encourage users to visit the platform regularly and stay informed. 6. Social media integration: Integrate the platform with popular social media channels to reach a wider audience and encourage sharing of content. 7. Interactive features: Include interactive features such as polls, surveys, and discussion forums to encourage user participation and engagement. 8. Feedback mechanism: Provide a clear and easy-to-use feedback mechanism for users to share their thoughts, suggestions, and concerns with the local government. 9. Transparency: Be transparent about how user feedback and input is being used to inform decision-making processes and policy development. 10. Promotion: Actively promote the online engagement platform through various channels, such as local media, community events, and social media, to raise awareness and encourage participation. 1	Click to Open: Comments n=8 Click to Open: Crosstabs s=0.43 Click to Open: Heat Map s=0.73 Click to Open: Importance Analyses ∆=0.00 0: 18.8% of respondents (n=66) 1: 56% of respondents (n=196)0.75 ±0.05 (74.8% ±5.3) n=262 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Pop-up kiosks at events and key locations s=0.74 *Recommendations*1. Strategic placement: Ensure that pop-up kiosks are placed in high-traffic areas and key locations where they can be easily seen and accessed by the public. This may include popular tourist spots, busy streets, or near public transportation hubs. 2. Attractive design: Make the kiosks visually appealing and inviting to draw people in. Use bright colors, eye-catching graphics, and clear signage to make the kiosk stand out and convey its purpose. 3. Offer valuable services: Provide useful information and services that cater to the needs of the local community and visitors. This may include maps, event schedules, local business directories, and public transportation information. 4. Staffing: Ensure that the kiosks are staffed with friendly, knowledgeable, and approachable personnel who can assist visitors with their inquiries and provide helpful recommendations. 5. Accessibility: Make sure the kiosks are accessible to people with disabilities by providing ramps, wide entrances, and appropriate signage. 6. Interactive elements: Incorporate interactive elements such as touchscreens, digital displays, and QR codes to engage visitors and provide them with up-to-date information. 7. Regular maintenance: Keep the kiosks clean, well-maintained, and stocked with necessary materials to ensure a positive experience for visitors. 8. Promote local businesses: Partner with local businesses to offer special deals, discounts, or promotions through the kiosk. This can help support the local economy and encourage visitors to explore the area further. 9. Collect feedback: Set up a system for collecting feedback from visitors about their experience with the kiosk. This can help identify areas for improvement and ensure that the kiosk continues to meet the needs of the community. 10. Evaluate and adapt: Regularly assess the effectiveness of the kiosks and make necessary adjustments to improve their performance. This may include updating the design, changing the services offered, or relocating the kiosk to a more suitable location.	Click to Open: Comments n=7 Click to Open: Crosstabs s=0.44 Click to Open: Heat Map s=0.73 Click to Open: Importance Analyses ∆=0.00 0: 19.5% of respondents (n=74) 1: 54.1% of respondents (n=206)0.74 ±0.05 (73.6% ±5.2) n=280 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Informal engagement with Councillors s=0.73 *Recommendations*1. Organize regular community meetings: Local governments can schedule regular community meetings where councillors can interact with residents, listen to their concerns, and provide updates on local projects and initiatives. This will help build trust and improve communication between the community and the councillors. 2. Use social media platforms: Councillors can use social media platforms like Facebook, Twitter, and Instagram to engage with residents, share updates, and respond to questions and concerns. This will make them more accessible and approachable to the community. 3. Host informal events: Local governments can organize informal events like coffee mornings, town hall meetings, or community picnics where councillors can engage with residents in a relaxed and friendly atmosphere. 4. Encourage councillor participation in community events: Councillors should be encouraged to attend and participate in community events, such as fairs, festivals, and sports events. This will help them connect with residents and show their commitment to the community. 5. Provide training and support for councillors: Local governments can offer training and support to councillors on effective communication and engagement strategies. This will help them better understand the needs and concerns of their constituents and improve their ability to engage with the community. 6. Establish a councillor feedback system: Local governments can create a system for residents to provide feedback on their interactions with councillors. This can help identify areas for improvement and ensure that councillors are meeting the needs of their constituents. 7. Create opportunities for youth engagement: Local governments can involve young people in the decision-making process by creating youth councils or organizing youth forums. This will help engage a wider range of community members and provide valuable input from younger residents. 8. Encourage collaboration between councillors and community organizations: Local governments can facilitate partnerships between councillors and community organizations, such as schools, nonprofits, and businesses. This can help councillors better understand the needs of the community and work together to address local issues. 9. Promote transparency and accountability: Local governments can improve trust and engagement by being transparent about their decision-making processes and holding councillors accountable for their actions. This can include publishing meeting minutes, sharing budget information, and providing regular updates on local projects. 10. Recognize and celebrate community achievements: Local governments can acknowledge and celebrate the achievements of community members, organizations, and businesses. This can help build a sense of pride and unity within the community and encourage greater engagement with councillors.	Click to Open: Comments n=11 Click to Open: Crosstabs s=0.44 Click to Open: Heat Map s=0.70 Click to Open: Importance Analyses ∆=0.00 0: 19.7% of respondents (n=75) 1: 53.2% of respondents (n=202)0.73 ±0.05 (72.9% ±5.2) n=277 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Email newsletters s=0.71 *Recommendations*1. Define the purpose and audience: Clearly define the purpose of the newsletter and identify the target audience. This will help in creating relevant content that caters to the needs and interests of the audience. 2. Use an attractive and responsive design: Design the newsletter in a visually appealing manner, using a clean layout, appropriate fonts, and high-quality images. Ensure that the design is responsive and mobile-friendly, as many people access their emails on their smartphones. 3. Write engaging subject lines: Craft compelling subject lines that encourage recipients to open the email. Keep them short, relevant, and interesting. 4. Personalize the content: Address the recipients by their names and tailor the content to their preferences and interests. This will make the newsletter more engaging and relevant to the audience. 5. Keep the content concise and relevant: Focus on providing valuable information and updates that are relevant to the local community. Avoid lengthy articles and use bullet points, subheadings, and images to break up the text and make it easier to read. 6. Use clear calls-to-action: Encourage readers to take action by including clear calls-to-action, such as "Learn more," "Register now," or "Share your feedback." 7. Segment the audience: Divide the audience into different segments based on their interests, preferences, or location, and send targeted newsletters to each segment. This will help in providing more relevant content and increase engagement. 8. Maintain a consistent schedule: Send the newsletter on a regular basis, such as weekly, bi-weekly, or monthly, to keep the audience engaged and informed. 9. Monitor and analyze performance: Track the performance of the newsletter by monitoring open rates, click-through rates, and other relevant metrics. Use this data to identify areas for improvement and make necessary adjustments to the content, design, or delivery. 10. Encourage feedback and interaction: Provide opportunities for readers to share their feedback, ask questions, or engage with the local government through social media, email, or other channels. This will help in building a stronger relationship with the community and improving the newsletter based on their needs and preferences.	Click to Open: Comments n=4 Click to Open: Crosstabs s=0.45 Click to Open: Heat Map s=0.70 Click to Open: Importance Analyses ∆=0.00 0: 20.6% of respondents (n=79) 1: 50.5% of respondents (n=194)0.71 ±0.05 (71.1% ±5.4) n=273 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Print newsletters s=0.65 *Recommendations*1. Focus on content: Ensure that the content is relevant, informative, and engaging for the target audience. This may include news updates, upcoming events, profiles of local businesses or community members, and articles on topics of interest. 2. Use clear and concise language: Write in a simple, easy-to-understand language that is accessible to a wide range of readers. Avoid jargon and technical terms, and use short sentences and paragraphs. 3. Use an attractive layout and design: A visually appealing newsletter will be more likely to be read and enjoyed by the audience. Use a clean, modern design with plenty of white space, and choose fonts and colors that are easy to read. 4. Include high-quality images and graphics: Visual elements can help to break up large blocks of text and make the newsletter more engaging. Use high-quality images and graphics that are relevant to the content and enhance the overall design. 5. Regularly update and refresh content: To keep readers interested and engaged, it's important to regularly update the content of the newsletter. This may involve adding new articles, updating existing content, or featuring different community members or businesses. 6. Encourage reader interaction: Invite readers to submit their own articles, photos, or suggestions for future content. This can help to build a sense of community and encourage greater engagement with the newsletter. 7. Distribute the newsletter widely: Ensure that the newsletter reaches as many people as possible by distributing it through various channels, such as local libraries, community centers, schools, and businesses. Consider offering both print and digital versions to cater to different preferences. 8. Monitor and evaluate the success of the newsletter: Regularly assess the effectiveness of the newsletter by tracking metrics such as readership, engagement, and feedback. Use this information to make improvements and adjustments as needed. 9. Promote the newsletter: Use social media, local events, and other marketing channels to promote the newsletter and encourage more people to subscribe. 10. Collaborate with local organizations and businesses: Partner with local organizations and businesses to share content, resources, and expertise. This can help to strengthen the newsletter's content and reach a wider audience.	Click to Open: Comments n=18 Click to Open: Crosstabs s=0.48 Click to Open: Heat Map s=0.66 Click to Open: Importance Analyses ∆=0.00 0: 22.7% of respondents (n=111) 1: 42.5% of respondents (n=208)0.65 ±0.05 (65.2% ±5.2) n=319 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Committees and panels s=0.63 *Recommendations*1. Clearly define the roles and responsibilities: Ensure that each committee and panel has a clear purpose, objectives, and scope of work. This will help members understand their roles and responsibilities, leading to more effective decision-making and collaboration. 2. Diversify membership: Encourage diversity in committee and panel membership by including individuals from different backgrounds, professions, and perspectives. This will help ensure that a wide range of viewpoints are considered and can lead to more innovative and inclusive solutions. 3. Provide training and support: Offer training and support to committee and panel members to help them develop the skills and knowledge needed to effectively contribute to the group. This may include training on relevant policies, procedures, and best practices, as well as opportunities for professional development and networking. 4. Establish clear communication channels: Ensure that there are clear and effective communication channels in place for committee and panel members to share information, ask questions, and collaborate on projects. This may include regular meetings, email updates, and online collaboration tools. 5. Encourage public participation: Engage the community in the work of committees and panels by inviting public input, holding open meetings, and sharing information about the group's activities and decisions. This can help build trust and support for the work of the committee or panel and ensure that community needs and concerns are considered. 6. Set performance metrics and evaluate progress: Establish performance metrics and regularly evaluate the effectiveness of committees and panels in achieving their objectives. This can help identify areas for improvement and ensure that the group is making progress toward its goals. 7. Foster a culture of collaboration and innovation: Encourage committee and panel members to work together, share ideas, and think creatively about how to address challenges and opportunities. This can help create a more dynamic and effective group that is better able to respond to the needs of the community. 8. Streamline processes and reduce bureaucracy: Review and streamline the processes and procedures that govern the work of committees and panels to ensure that they are efficient, transparent, and user-friendly. This can help reduce administrative burdens and allow members to focus on their core responsibilities. 9. Recognize and reward contributions: Acknowledge the hard work and dedication of committee and panel members by recognizing their contributions and celebrating their successes. This can help motivate members and foster a sense of pride and ownership in the work of the group. 10. Regularly review and update committee and panel structures: Periodically assess the effectiveness of the current committee and panel structures and make adjustments as needed to ensure that they continue to meet the needs of the community and the local government. This may include consolidating or disbanding committees or panels, creating new ones, or adjusting their scope and responsibilities.	Click to Open: Comments n=11 Click to Open: Crosstabs s=0.48 Click to Open: Heat Map s=0.63 Click to Open: Importance Analyses ∆=0.00 0: 23.3% of respondents (n=99) 1: 39.9% of respondents (n=170)0.63 ±0.06 (63.2% ±5.8) n=269 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Text messaging to mobile phones s=0.53 *Recommendations*1. Use clear and concise language: Ensure that the text messages are written in simple, easy-to-understand language. Avoid using jargon, technical terms, or abbreviations that may confuse recipients. 2. Personalize messages: Address recipients by their names to make the messages more personal and engaging. This can help increase the likelihood that recipients will read and respond to the messages. 3. Segment the audience: Divide the target audience into different groups based on their needs, preferences, or demographics. This will allow the local government to send targeted messages that are more relevant to each group. 4. Use a reliable messaging platform: Choose a messaging platform that offers high deliverability rates, real-time reporting, and easy integration with other communication channels. 5. Schedule messages appropriately: Send messages at appropriate times, considering the recipients' time zones and daily routines. Avoid sending messages during late-night hours or other inconvenient times. 6. Limit the frequency of messages: Avoid overwhelming recipients with too many messages. Determine the optimal frequency based on the nature of the communication and the preferences of the target audience. 7. Include a clear call-to-action: Make it clear what action the recipient should take after reading the message, whether it's visiting a website, calling a phone number, or attending an event. 8. Monitor and analyze performance: Track the performance of text messaging campaigns, including open rates, click-through rates, and response rates. Use this data to make improvements and optimize future campaigns. 9. Ensure compliance with regulations: Familiarize yourself with local and national regulations regarding text messaging, such as obtaining consent from recipients and providing an opt-out option. 10. Encourage feedback: Provide recipients with an easy way to provide feedback or ask questions about the messages they receive. This can help improve the quality of future messages and increase engagement.	Click to Open: Comments n=17 Click to Open: Crosstabs s=0.50 Click to Open: Heat Map s=0.49 Click to Open: Importance Analyses ∆=0.00 0: 24.9% of respondents (n=146) 1: 27.9% of respondents (n=163)0.53 ±0.06 (52.8% ±5.6) n=309 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Billboards and banners s=0.48 *Recommendations*1. Clear and concise messaging: Ensure that the text on billboards and banners is easy to read and understand. Use simple language and avoid jargon or technical terms that may confuse the audience. 2. Eye-catching design: Use bold colors, striking images, and creative designs to grab the attention of passersby. A well-designed billboard or banner will be more likely to be noticed and remembered. 3. Strategic placement: Place billboards and banners in high-traffic areas where they will be seen by a large number of people. Consider the target audience and choose locations that are relevant to them. 4. Regular updates: Keep the content on billboards and banners fresh and up-to-date. Replace outdated information and ensure that the messaging is still relevant and accurate. 5. Use of digital technology: Consider using digital billboards and banners, which can display multiple messages and be easily updated. This can also allow for more interactive and engaging content, such as videos or animations. 6. Incorporate local artwork: Collaborate with local artists to create unique and visually appealing designs for billboards and banners. This can also help to support the local arts community and showcase the talent within the area. 7. Promote community events and initiatives: Use billboards and banners to advertise local events, programs, and initiatives. This can help to increase awareness and participation within the community. 8. Ensure inclusivity: Make sure that the content on billboards and banners is inclusive and representative of the diverse population within the community. This may include using multiple languages or featuring images of people from different backgrounds. 9. Measure effectiveness: Regularly assess the impact of billboards and banners on the community. This can help to determine which strategies are most effective and inform future improvements. 10. Encourage feedback: Invite community members to provide feedback on billboards and banners. This can help to identify areas for improvement and ensure that the messaging is resonating with the intended audience.	Click to Open: Comments n=5 Click to Open: Crosstabs s=0.50 Click to Open: Heat Map s=0.48 Click to Open: Importance Analyses ∆=0.00 0: 24.9% of respondents (n=138) 1: 22.8% of respondents (n=126)0.48 ±0.06 (47.7% ±6.0) n=264 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
Newspaper ads s=0.29 *Recommendations*1. Define the target audience: Identify the specific demographic that the local government wants to reach with its newspaper ads. This will help in tailoring the content, design, and placement of the ads to appeal to that particular audience. 2. Use clear and concise messaging: Ensure that the ad's message is easy to understand and gets straight to the point. Avoid using jargon or complex language that may confuse readers. 3. Use attention-grabbing headlines: Create headlines that are catchy and relevant to the content of the ad. This will help to draw readers in and encourage them to read the rest of the ad. 4. Use high-quality visuals: Incorporate eye-catching images, graphics, or illustrations that are relevant to the ad's message. This will help to make the ad more visually appealing and memorable. 5. Choose the right ad size and placement: Select the appropriate size and placement of the ad within the newspaper to maximize visibility and impact. This may involve placing the ad on a specific page or section that is relevant to the target audience or choosing a larger ad size for greater visibility. 6. Use a clear call-to-action: Encourage readers to take a specific action after reading the ad, such as visiting a website, attending an event, or contacting the local government for more information. Make sure the call-to-action is clear and easy to follow. 7. Monitor and measure the ad's performance: Track the success of the newspaper ads by monitoring key performance indicators, such as the number of website visits, event attendees, or inquiries generated by the ad. This will help to determine the effectiveness of the ad and inform future advertising strategies. 8. Test different ad variations: Experiment with different headlines, visuals, and messaging to see which combinations resonate most with the target audience. This can help to optimize the ad's performance and improve its overall effectiveness. 9. Collaborate with the newspaper's advertising team: Work closely with the newspaper's advertising team to ensure that the ad is designed and placed in a way that maximizes its impact. They may be able to provide valuable insights and recommendations based on their experience and knowledge of the publication's readership. 10. Keep the content fresh and relevant: Regularly update the ad's content to ensure that it remains relevant and engaging for the target audience. This may involve promoting new initiatives, events, or services offered by the local government.	Click to Open: Comments n=25 Click to Open: Crosstabs s=0.46 Click to Open: Heat Map s=0.26 Click to Open: Importance Analyses ∆=0.00 0: 20.8% of respondents (n=182) 1: 8.7% of respondents (n=76)0.29 ±0.06 (29.5% ±5.6) n=258 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***

*Wellbeing Statement*	*Score* *n=487*	*Word Cloud*
*Comparison Segment (CS):*	1 = None of the time (0%) 5 = All of the time (100%)	*⇕ Export Image* *⇕ Recommendations & IP&R*
I've been able to make up my own mind about things s=0.43 *Recommendations*1. Promote education and critical thinking: Local governments can invest in education and promote critical thinking skills in schools and community programs. This can help residents develop the ability to make informed decisions and form their own opinions. 2. Encourage public participation: Local governments can create opportunities for residents to participate in decision-making processes, such as town hall meetings, public consultations, and online forums. This can help residents feel more empowered and confident in their ability to make up their own minds about things. 3. Support community organizations and initiatives: Local governments can provide funding and support to community organizations and initiatives that promote individual autonomy and self-determination. This can include supporting local arts and cultural organizations, sports clubs, and other community groups that encourage personal growth and development. 4. Foster a diverse and inclusive community: Local governments can work to create a diverse and inclusive community by promoting tolerance, understanding, and respect for different cultures, beliefs, and opinions. This can help residents feel more comfortable expressing their own opinions and making up their own minds about things. 5. Provide access to information: Local governments can ensure that residents have access to accurate and reliable information by supporting local libraries, providing online resources, and promoting transparency in government decision-making processes. This can help residents make informed decisions and form their own opinions. 6. Promote mental health and wellbeing: Local governments can invest in mental health services and promote wellbeing initiatives that help residents develop resilience, self-esteem, and emotional intelligence. This can help residents feel more confident in their ability to make up their own minds about things. 7. Encourage civic engagement: Local governments can promote civic engagement by encouraging residents to get involved in local politics, volunteer in their community, and participate in local events and initiatives. This can help residents feel more connected to their community and more confident in their ability to make up their own minds about things. 8. Support local media: Local governments can support local media outlets, such as newspapers, radio stations, and online news platforms, to ensure that residents have access to diverse perspectives and opinions. This can help residents develop their own opinions and make up their own minds about things. 9. Create safe spaces for dialogue and debate: Local governments can create safe spaces for residents to engage in dialogue and debate about important issues, such as community centers, public forums, and online platforms. This can help residents feel more comfortable expressing their opinions and making up their own minds about things. 10. Recognize and celebrate individual achievements: Local governments can recognize and celebrate the achievements of residents, such as through awards ceremonies, public recognition, and community events. This can help residents feel more confident in their abilities and more capable of making up their own minds about things.	Click to Open: Comments n=2 Click to Open: Crosstabs s=0.79 Click to Open: Heat Map s=0.43 Click to Open: Importance Analyses ∆=0.00 1: 0.6% of respondents (n=3) 2: 1.6% of respondents (n=8) 3: 7.7% of respondents (n=39) 4: 26.5% of respondents (n=134) 5: 49.4% of respondents (n=250)4.43 ±0.07 (85.7% ±1.4) n=434 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
I've been thinking clearly s=0.24 *Recommendations*1. Promote mental health awareness: Local governments can organize mental health awareness campaigns, workshops, and seminars to educate residents about the importance of mental health and thinking clearly. This can help reduce the stigma associated with mental health issues and encourage people to seek help when needed. 2. Provide accessible mental health services: Ensuring that residents have access to affordable and quality mental health services, such as counseling and therapy, can help improve their overall wellbeing and ability to think clearly. 3. Encourage physical activity: Regular physical activity has been shown to improve mental health and cognitive function. Local governments can promote physical activity by creating safe spaces for exercise, such as parks and walking trails, and organizing community sports events and fitness classes. 4. Support work-life balance: Encouraging employers to adopt flexible work schedules and promote a healthy work-life balance can help reduce stress and improve mental clarity for residents. 5. Foster social connections: Strong social connections are essential for mental wellbeing. Local governments can facilitate social connections by organizing community events, supporting local clubs and organizations, and creating spaces for people to gather and interact. 6. Invest in education: Providing quality education and lifelong learning opportunities can help residents develop critical thinking skills and improve their ability to think clearly. 7. Address substance abuse: Local governments can implement programs to prevent and treat substance abuse, which can negatively impact mental health and cognitive function. 8. Promote healthy lifestyles: Encouraging residents to adopt healthy habits, such as eating a balanced diet, getting enough sleep, and managing stress, can contribute to better mental health and clearer thinking. 9. Create a safe and supportive environment: Ensuring that residents feel safe and supported in their community can help reduce stress and anxiety, leading to improved mental wellbeing and clearer thinking. 10. Measure and monitor subjective wellbeing: Local governments can regularly assess residents' subjective wellbeing through surveys and other data collection methods. This information can be used to identify areas for improvement and track progress over time.	Click to Open: Comments n=2 Click to Open: Crosstabs s=0.88 Click to Open: Heat Map s=0.41 Click to Open: Importance Analyses ∆=0.00 1: 1% of respondents (n=5) 2: 1.9% of respondents (n=9) 3: 12.1% of respondents (n=58) 4: 27.4% of respondents (n=131) 5: 38.5% of respondents (n=184)4.24 ±0.09 (81.0% ±1.7) n=387 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
I've been dealing with problems well s=0.66 *Recommendations*1. Promote mental health awareness: Local governments can organize mental health awareness campaigns and workshops to educate residents about the importance of mental wellbeing and coping strategies for dealing with problems effectively. 2. Provide accessible mental health services: Local governments can invest in mental health services, such as counseling centers and support groups, to ensure that residents have access to professional help when dealing with problems. 3. Encourage community support: Local governments can facilitate the creation of community support networks, such as neighborhood groups and online forums, where residents can share their experiences and offer support to one another. 4. Offer stress management programs: Local governments can provide stress management programs, such as mindfulness workshops and yoga classes, to help residents develop healthy coping mechanisms for dealing with problems. 5. Support work-life balance: Local governments can advocate for policies that promote work-life balance, such as flexible working hours and parental leave, to help residents manage their personal and professional lives more effectively. 6. Foster social connections: Local governments can organize community events and activities that encourage social interaction and help residents build strong social networks, which can provide support during difficult times. 7. Invest in public spaces: Local governments can invest in creating and maintaining public spaces, such as parks and community centers, where residents can relax, socialize, and engage in recreational activities. 8. Promote physical activity: Local governments can encourage physical activity by providing accessible sports facilities, organizing community sports events, and promoting active transportation options, such as walking and cycling. 9. Support education and skill development: Local governments can invest in education and skill development programs, such as adult education classes and job training programs, to help residents develop the skills and knowledge needed to cope with problems effectively. 10. Address social inequalities: Local governments can work to address social inequalities, such as income disparities and access to resources, which can contribute to stress and negatively impact residents' ability to cope with problems.	Click to Open: Comments n=1 Click to Open: Crosstabs s=0.92 Click to Open: Heat Map s=0.61 Click to Open: Importance Analyses ∆=0.00 1: 1% of respondents (n=5) 2: 3.4% of respondents (n=17) 3: 14.5% of respondents (n=72) 4: 29.2% of respondents (n=145) 5: 28% of respondents (n=139)4.05 ±0.09 (76.2% ±1.8) n=378 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
I've been feeling useful s=0.82 *Recommendations*1. Promote volunteer opportunities: Local governments can partner with non-profit organizations, schools, and community centers to create and promote volunteer opportunities for residents. This will provide residents with a sense of purpose and usefulness by contributing to their community. 2. Encourage lifelong learning: Offer workshops, classes, and seminars on various topics that can help residents develop new skills and interests. This can help them feel more useful and engaged in their community. 3. Support local businesses and entrepreneurship: By supporting local businesses and encouraging entrepreneurship, local governments can create more job opportunities and help residents feel more useful and engaged in their community. 4. Create mentorship programs: Pairing experienced professionals with younger or less experienced residents can help both parties feel more useful and connected to their community. 5. Foster community engagement: Encourage residents to participate in local government decision-making processes, such as town hall meetings and public forums. This can help them feel more useful and involved in shaping their community's future. 6. Invest in public spaces and amenities: Well-maintained parks, libraries, and community centers can provide residents with opportunities to engage in activities that make them feel useful and connected to their community. 7. Promote physical and mental health: Offer programs and resources that encourage residents to maintain a healthy lifestyle, such as exercise classes, mental health workshops, and support groups. A healthy lifestyle can contribute to a sense of usefulness and overall well-being. 8. Recognize and celebrate community achievements: Regularly acknowledge and celebrate the accomplishments of residents, businesses, and community organizations. This can help individuals feel more useful and valued in their community. 9. Encourage intergenerational connections: Create programs and events that bring together residents of different ages and backgrounds, fostering a sense of community and usefulness for all participants. 10. Communicate effectively: Keep residents informed about local government initiatives, events, and opportunities through various communication channels, such as social media, newsletters, and local media outlets. This can help residents feel more connected and useful in their community.	Click to Open: Comments n=4 Click to Open: Crosstabs s=1.02 Click to Open: Heat Map s=0.67 Click to Open: Importance Analyses ∆=0.00 1: 1.7% of respondents (n=10) 2: 4.7% of respondents (n=27) 3: 16.7% of respondents (n=96) 4: 24.4% of respondents (n=140) 5: 25.3% of respondents (n=145)3.92 ±0.10 (72.9% ±1.8) n=418 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
I've been feeling close to other people s=0.65 *Recommendations*1. Encourage community events and gatherings: Local governments can organize and promote community events, such as festivals, fairs, and cultural celebrations, to bring residents together and foster a sense of belonging and connection. 2. Support local clubs and organizations: Local governments can provide funding, resources, and spaces for local clubs and organizations that promote social interaction and bonding, such as sports clubs, hobby groups, and volunteer organizations. 3. Implement community-building initiatives: Local governments can create initiatives that encourage residents to get to know their neighbors and build connections, such as neighborhood block parties, community gardens, and local mentorship programs. 4. Improve public spaces: Local governments can invest in creating and maintaining public spaces, such as parks, playgrounds, and community centers, where residents can gather and interact with one another. 5. Promote inclusivity and diversity: Local governments can implement policies and programs that promote inclusivity and diversity, such as anti-discrimination policies, cultural awareness training, and support for minority-owned businesses. 6. Facilitate communication and collaboration: Local governments can create platforms and channels for residents to communicate and collaborate on local issues, such as online forums, town hall meetings, and participatory budgeting processes. 7. Invest in mental health and social services: Local governments can invest in mental health and social services that help residents build strong relationships and support networks, such as counseling services, support groups, and community outreach programs. 8. Encourage volunteerism and civic engagement: Local governments can promote volunteerism and civic engagement by creating opportunities for residents to give back to their community and connect with others who share their interests and values. 9. Partner with local businesses and organizations: Local governments can partner with local businesses and organizations to create programs and events that promote social connection and community involvement, such as charity fundraisers, community service projects, and local partnerships. 10. Foster a sense of community pride: Local governments can work to create a strong sense of community pride and identity by celebrating local achievements, promoting local history and culture, and supporting local artists and creatives.	Click to Open: Comments n=4 Click to Open: Crosstabs s=1.13 Click to Open: Heat Map s=0.70 Click to Open: Importance Analyses ∆=0.00 1: 2.3% of respondents (n=14) 2: 8.7% of respondents (n=53) 3: 16.1% of respondents (n=98) 4: 19.7% of respondents (n=120) 5: 21.2% of respondents (n=129)3.72 ±0.11 (67.9% ±2.0) n=414 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
I've been feeling relaxed s=0.68 *Recommendations*1. Create and maintain green spaces: Develop and maintain parks, gardens, and other green spaces where residents can relax, unwind, and enjoy nature. These spaces can also be used for community events and recreational activities. 2. Promote physical activity: Encourage residents to engage in physical activities such as walking, jogging, cycling, or practicing yoga by providing safe and accessible walking paths, bike lanes, and exercise facilities. 3. Organize community events: Organize regular community events such as festivals, concerts, and workshops that bring people together and foster a sense of belonging and relaxation. 4. Support mental health services: Ensure that residents have access to mental health services, including counseling and therapy, to help them manage stress and anxiety. 5. Encourage work-life balance: Work with local businesses to promote flexible working hours and encourage a healthy work-life balance for employees. 6. Improve public transportation: Develop efficient and reliable public transportation systems to reduce commuting stress and give residents more time to relax and enjoy their leisure time. 7. Implement noise reduction measures: Implement measures to reduce noise pollution, such as enforcing noise ordinances and promoting the use of quieter technologies in construction and transportation. 8. Encourage mindfulness and meditation: Offer mindfulness and meditation classes or workshops to help residents learn techniques for relaxation and stress reduction. 9. Support local arts and culture: Encourage and support local artists, musicians, and cultural institutions to create a vibrant and relaxing atmosphere in the community. 10. Foster social connections: Create opportunities for residents to connect with their neighbors and build strong social networks, which can contribute to a sense of relaxation and wellbeing. 1	Click to Open: Comments n=1 Click to Open: Crosstabs s=1.05 Click to Open: Heat Map s=0.61 Click to Open: Importance Analyses ∆=0.00 1: 1.6% of respondents (n=10) 2: 7.2% of respondents (n=45) 3: 19.6% of respondents (n=122) 4: 21.2% of respondents (n=132) 5: 17.2% of respondents (n=107)3.68 ±0.10 (66.9% ±1.8) n=416 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***
I've been feeling optimistic about the future s=0.66 *Recommendations*1. Promote economic growth and stability: A stable and growing economy can help residents feel more optimistic about the future. Local governments can support small businesses, attract new industries, and invest in infrastructure to create jobs and improve the overall economic climate. 2. Invest in education and skills development: A well-educated population is more likely to feel optimistic about the future. Local governments can invest in quality education, vocational training, and lifelong learning opportunities to help residents acquire the skills they need to succeed in the job market. 3. Foster social cohesion and community engagement: A strong sense of community can contribute to residents' optimism about the future. Local governments can encourage community engagement through events, public spaces, and support for local organizations. They can also promote social cohesion by addressing issues such as inequality, discrimination, and social exclusion. 4. Improve public services and infrastructure: High-quality public services and infrastructure can contribute to residents' wellbeing and optimism about the future. Local governments can invest in healthcare, public transportation, parks, and other amenities that improve the quality of life for residents. 5. Encourage environmental sustainability: A healthy environment is essential for residents' wellbeing and optimism about the future. Local governments can implement policies and initiatives to promote environmental sustainability, such as recycling programs, green spaces, and renewable energy projects. 6. Support mental health and wellbeing: Mental health is a crucial aspect of overall wellbeing. Local governments can invest in mental health services, promote awareness and education about mental health issues, and support initiatives that reduce stigma and discrimination related to mental health. 7. Enhance public safety: Residents who feel safe in their communities are more likely to feel optimistic about the future. Local governments can invest in effective policing, crime prevention initiatives, and community safety programs to help residents feel secure in their neighborhoods. 8. Promote work-life balance: A healthy work-life balance can contribute to residents' wellbeing and optimism about the future. Local governments can support policies and initiatives that promote flexible work arrangements, affordable childcare, and other measures that help residents balance their work and personal lives. 9. Encourage civic participation: Residents who are engaged in their communities and have a say in local decision-making are more likely to feel optimistic about the future. Local governments can promote civic participation through transparent governance, public consultations, and opportunities for residents to get involved in local initiatives. 10. Measure and monitor subjective wellbeing: Local governments can track residents' subjective wellbeing over time to identify areas for improvement and evaluate the effectiveness of policies and initiatives. This can help inform future decision-making and ensure that local governments are taking the right steps to improve residents' optimism about the future.	Click to Open: Comments n=3 Click to Open: Crosstabs s=1.05 Click to Open: Heat Map s=0.68 Click to Open: Importance Analyses ∆=0.00 1: 2.1% of respondents (n=13) 2: 7.1% of respondents (n=45) 3: 18.1% of respondents (n=115) 4: 23.2% of respondents (n=147) 5: 16.1% of respondents (n=102)3.66 ±0.10 (66.6% ±1.8) n=422 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***

*Overall*	*Score* *n=506*	*Word Cloud*
*Comparison Segment (CS):*	0 = Highly dissatisfied (0%) 10 = Highly satisfied (100%)	*⇕ Export Image* *⇕ Recommendations & IP&R*
Overall satisfaction s=0.87 *Recommendations*1. Engage with the community: Local governments should actively engage with their constituents through town hall meetings, social media, and other communication channels. This will help them understand the needs and concerns of the community and make informed decisions. 2. Provide efficient public services: Ensuring that public services such as waste management, public transportation, and utilities are efficient and reliable will improve overall satisfaction. Investing in infrastructure and technology can help streamline these services. 3. Focus on public safety: A safe community is a satisfied community. Local governments should prioritize public safety by investing in law enforcement, fire protection, and emergency services. 4. Promote economic development: Supporting local businesses and attracting new industries can create jobs and improve the local economy. This can be achieved through tax incentives, grants, and other support programs. 5. Invest in education: A well-educated community is more likely to be satisfied with their local government. Investing in schools, libraries, and other educational resources can improve overall satisfaction. 6. Maintain public spaces: Clean, well-maintained public spaces such as parks, streets, and recreational facilities contribute to a community's overall satisfaction. Local governments should allocate resources to maintain and improve these spaces. 7. Encourage civic participation: Local governments can improve overall satisfaction by encouraging residents to participate in local decision-making processes. This can be achieved through volunteer opportunities, community boards, and other civic engagement initiatives. 8. Be transparent and accountable: Local governments should be transparent in their decision-making processes and be held accountable for their actions. This can be achieved through open meetings, accessible records, and regular communication with constituents. 9. Address social issues: Local governments should work to address social issues such as poverty, homelessness, and inequality. This can be achieved through targeted programs and partnerships with non-profit organizations. 10. Continuously evaluate and improve: Local governments should regularly evaluate their performance and seek feedback from the community. This will help identify areas for improvement and ensure that the government is responsive to the needs of its constituents.	Click to Open: Comments n=0 Click to Open: Crosstabs s=2.75 Click to Open: Heat Map s=1.04 Click to Open: Importance Analyses ∆=0.00 0: 4.3% of respondents (n=39) 1: 1.4% of respondents (n=13) 2: 3% of respondents (n=27) 3: 4.1% of respondents (n=37) 4: 4.3% of respondents (n=39) 5: 7.6% of respondents (n=69) 6: 6.3% of respondents (n=57) 7: 8.5% of respondents (n=77) 8: 9.5% of respondents (n=86) 9: 3.7% of respondents (n=33) 10: 3.2% of respondents (n=29)5.60 ±0.24 (56.0% ±2.4) n=506 Click to Switch Between Gauge and Pie Charts *Officer's Report*	Click to Open: Comments *Strategic PlanOperational Program***

Closing Remarks Comments, n=204

Survey respondents expressed a desire for more involvement from the Council and congratulated them on the good work undertaken. They also raised concerns about high rates, lack of services, and the need for better representation from smaller communities. Some respondents suggested a divisional council system and more investment in specific areas. There were also concerns about the environment, road maintenance, and the need for more facilities for young people. Overall, respondents called for better management, maintenance, and prioritization of services and spending.

Comment	Suburb	Rating	Date
Can we have some where in Redwood Glen where we can take our dogs for walks safely. Thank you.	Eastwood Point	7	3 Mar 2021
Less coal More work on private hospital Better support for community groups	Southshore Bay	7	3 Mar 2021
House owners don’t get help when harrassed their neighbour! There is a big gap! When my car was stolen, the Police will help, but not when you neighbour makes life miserable & stressful!	Eastwood Point	7	3 Mar 2021
I would have liked more questions to be aged specific eg elderly residents – a better footpaths, parking for elderly Suggestion – that the refuse facility charge a small fee and load trailers with mulch for elderly people who are unable to load trailers themselves I would strongly urge council to reconsider the blank refusal to allow locals to walk dogs unleashed from Sandcastles beach entrance prior to 8 am as was allowed for many years. Surf club entrance is almost impossible for elderly to access	Dune Ridge	6	3 Mar 2021
i would just like to add that there is a structural problem with the council in our area. the state development area and the port area are not under council control. that means that some of the bigger influences on our economy and our environment are not dealt with democratically. so the coordinator genereal who runs the state development areas is not an elected official and neither is the head of the port cooperation. there is a hole.	Blue Gum Grove	3	26 Oct 2020
i would like to see our recycling actually getting recycled.	Cedar Vale	0	25 Oct 2020
just better roads for school routes as they are dangerous and kids are on those roads 2 hours a day minimum.	Gulfstream Rise	5	25 Oct 2020
Please ask Council to stop cutting down trees on the streets and replant with more appropriate species that are low risk to the Public. Do not ignore the importance of plants and Community well being Thank you	Highpoint Plains	8	25 Oct 2020
Towers are bad – poor reception. Can’t get help and assistance in regards to health assistance especially for older people – this called had a bad back. feel left out from council – all activities shut down because the toilets not up to standard.	Mystic Sands	0	25 Oct 2020
my opinions are people who pay rates should have a choice of 2 votes to those who rent because the people who pay rates are paying for it.	Willow Vale	4	25 Oct 2020
I am a contract mechanical fitter my back,elbows,anx knees are hurting so i cant do my job to my full ability the government retirement age is 66.5 years where is the justification inthis if i s	Lakeside Glade	4	25 Oct 2020
Please fast track the Cedar Vale aquatic centre and provide more activities for seniors ie yoga, U3A and exercise classes	Cedar Vale	7	25 Oct 2020
You lack leadership. You have little direction.	Cedar Vale	8	25 Oct 2020
We desperately need some community health sort it out please please pretty please	Copperfield Rise	4	25 Oct 2020
Very dissatisfied with the current Council and staff. They are not willing to communicate on a face to face basis and completely dissregard any requests. Also if you try to phone in, you have to wait at least 20 minutes before any response, and usually this is a “pass the buck” response any how.	Wattle Grove	2	25 Oct 2020
I would do nothing for the council and would not give a council worker the time of day.	Redwood Glen Harbour	6	24 Oct 2020
no i think they are doing a good job	Copperfield Rise	2	24 Oct 2020
Also works as a creative artist and writer	Summerfield Bay	1	24 Oct 2020
Council meeting and wanted to ask a question that was a yes and no answer, and there were lots of regulations about who I had to pose a question to and had to ask the question a week before. I would like to turn up and have question time that is kept to 5 minutes and then move on. 5 minutes includes question and answer. Also want this rotating question time and the day and time. The developers – developing a whole new housing estate and only one entrance in and out – need to have more entrances for safety sake. Doesn’t have to be a big flashy bridge just a concrete cause way. One thing that is very good is the cemetery – Redwood Glen cemetery 11/10. Excellent job at maintaining that. A piece of paper all over town. So people who don’t have internet access can stay informed.	Ironbark Vale	4	24 Oct 2020
All good	Cypress Point	6	24 Oct 2020
Thankyou for the opportunity to have a say!	Silverwood Ridge	5	24 Oct 2020
Council services are quite good to the extent that we are overserviced. Rate cost reduction needs to be a critical focus for the council, I feel gcc rates is at a level where it is discouraging growth for the area. More than happy to have across the board service reduction to achieve this outcome. My rate cost is $67 per week which is simply irresponsible on the councils behalf. Just to put this in perspective With no further increases I will spend $35000 on rates in the next ten years.	Cedar Vale	2	24 Oct 2020
thank you for hearing my views on the this survey	Springfield Hills	3	23 Oct 2020
Cranky about the cats in time. They are everywhere in the gutters and moving around at night. Need to crack down on cats at night because they are not allowed out and they are a hazard and they are disruptive.	Blue Gum Grove	6	23 Oct 2020
Start assisting the older rate payers with the local golf clubs that are not supported by a wealthy club Some of these people have worked all their life in Redwood Glen and paid rates and get no support from council	Blue Gum Grove	3	23 Oct 2020
Hope I didn’t sound too negative but overall the council and local government and federal government are doing a great job, we’re lucky we live in Australia	Cedar Vale	8	23 Oct 2020
i much preferred when we had our own council in Sunset Park as it was a closer community than when we joined with Redwood Glen. i am still happy with Redwood Glen council but preferred it before they joined.	Sunset Park	5	23 Oct 2020
Do what they have to do.	Sunset Park	5	23 Oct 2020
When the council does the new suburbs like the one i am in parksville need to plan it better for access – only have one in and out road and can walk to the woolworths quicker than I can drive there – there were supposed to be two entrances and the council never finished it. Major picks up as well – where people dump their big items on the street and then the council comes and picks it up – we need to do it again – lot of old car bodies and illegal dumping. Need more roads between suburbs to improved accessibility in between suburbs as well. Saves people times. Also need to plan their streets better. Streets are too narrow. Can’t park car on the side of the street.	Treetop Heights	10	23 Oct 2020
we do require assistance but there is no one available to do it! this survey was too long!	Dune Ridge	2	23 Oct 2020
they need to take care of the Little towns on the outside of Redwood Glen , back the little towns, movies, events, things for kids, caravan parks. Redwood Glen is a working town and theres lots of little towns that help the big town.	Copperfield Rise	3	22 Oct 2020
My biggest issue is there’s no way to communicate to the council at all. Council and councillors are inaccessible.	Kensington Grove	5	22 Oct 2020
No comment	Ironbark Vale	3	22 Oct 2020
Keep my road graded every now and then.	Timber Creek	7	22 Oct 2020
No comment	Fairhaven Sands	5	22 Oct 2020
Look at getting caravan parks into Redwood Glen.	Ironbark Vale	4	22 Oct 2020
expensive rates – we dont like – we pay the highest rates when we dont need to	Birnam Heights	6	22 Oct 2020
Weeds – the weeds are getting into the flood drains and creeks and we need to get on top of them before they get out of hand.	Lavender Ridge	9	22 Oct 2020
no i think i’ve covered it all	Blue Gum Grove	9	22 Oct 2020
Communication with the council to find out what is going on – location.	The Pines	8	22 Oct 2020
although the council do a great job they need to do maintenance on the medium strips on the roads here!	Tallowwood Heights	9	22 Oct 2020
Lower the rates – the land value has gone down but rates haven’t done anything.	Copperfield Rise	4	22 Oct 2020
doesn’t want to see increases in tax	Copperfield Rise	7	21 Oct 2020
Just deal with your dear as poison rates, rework and unnecessary spending. Seek more support from local big business, and if the owners of the lightbox want to own some more restaurants maybe don’t make it so obvious your going to allow them to hold such a large market share of the region. Secondly, you development application fees for small businesses is pure criminal. Such a huge hurdle for the little guys, allowing these monopolies to fester with bigger businesses	Boronia Bay	5	21 Oct 2020
Put our rates down they are too dear	Ironbark Vale	0	21 Oct 2020
no not really	Dune Ridge	9	21 Oct 2020
Our rates are too high, I don’t understand where the money goes. Suggestion charge the rates every 6 months instead of 12 months as it would be more affordable	Copperfield Rise	8	21 Oct 2020
not really	Cypress Point	6	21 Oct 2020
i’d like to see more funds out in the Agnes area, there is not a lot to do with the children	Dune Ridge	7	21 Oct 2020
no i don’t think so	Cliffside Park	6	21 Oct 2020
It was interesting	Boronia Bay	5	21 Oct 2020
We need a swimming pool in Cedar Vale	Cedar Vale	7	21 Oct 2020
I think the council does a good job better than most up here	Cedar Vale	5	21 Oct 2020
Their water is too dear.	Cedar Vale	6	21 Oct 2020
Would be good to have a swimming pool in Copperfield Rise	Copperfield Rise	7	21 Oct 2020
Bring pressure onto the state to improve the hospital. A second rate hospital.	Hillside Gardens	4	21 Oct 2020
no not really	Cliffside Park	8	21 Oct 2020
i am a volunteer firefighter for 26 years.	Cliffside Park	5	21 Oct 2020
no not really	Cliffside Park	8	21 Oct 2020
There is not enough thought on attracting tourists,like a swimming beach or more tropical landscaping. Rather than Redwood Glen just being viewed as a industrial city. It would bring in more jobs. And to have more specialists in the hospital. Revamp the whole hospital and attract city specialists in. And more attractive areas for recreation. Better lighting in surburbian streets. And fix the back roads better.	Boronia Bay	8	21 Oct 2020
the only thing that is missing in the area for elderly people is there is very little facilities for the elderly and it’s a lonely life out here. so health facilities as well as transport for the elderly would be an advantage.	Cliffside Park	8	21 Oct 2020
no nothing	Cliffside Park	0	21 Oct 2020
Planning and sort something out with the education system.	Sundown Heights	10	21 Oct 2020
they need to spend more money on free camping areas for nomad	Cliffside Park	8	20 Oct 2020
The blue green algae in the lake – in Clinton day hickey drive	Boronia Bay	3	20 Oct 2020
They can stop the wholesale destruction of habitat and remnant bushland / and they need to increase vegetation throughout the region //	Kensington Grove	2	20 Oct 2020
its time to drop the rates!	Lakeside Glade	2	20 Oct 2020
charge large industries in town for what they do.	Lakeside Glade	4	20 Oct 2020
their rates are too high. it seems too high	Copperfield Rise	1	20 Oct 2020
no i think it covered a great range of questions	Boronia Bay	1	20 Oct 2020
The library requires expansion in the physical number of books available for loan//	Highpoint Plains	3	20 Oct 2020
Do more for seniors, Get togethers, morning teas , films. (social events) Need more doctors	Ironbark Vale	8	20 Oct 2020
It would be good to pay the council rate every 6 months.	Lakeside Glade	5	20 Oct 2020
get a paper developed	Ironbark Vale	10	20 Oct 2020
the council needs to learn where rosedale is as we are neglected and reinstall some basic allied health services in our area as we have been forgotten after the amalgamation from Kangaroo Island council. The council took all our services and we those reinstalled.	Alamanda Beach	3	20 Oct 2020
get more newsletters	Mallacoota	0	20 Oct 2020
quite happy	Mallacoota	6	20 Oct 2020
no comment	Springfield Hills	10	20 Oct 2020
not really	Ironbark Vale	8	20 Oct 2020
Hurry up with the swimming pool	Cedar Vale	8	20 Oct 2020
All the council parks and play areas need more shade sails, shaded areas around play equipment //	Lakeside Glade	2	20 Oct 2020
no it was all covered in the survey	Highpoint Plains	2	20 Oct 2020
footpaths are needed between Graham Collier Drive and Captain Cook Drive	Mallacoota	0	20 Oct 2020
Very dissapointed with the QLD govt and Redwood Glen council that they didnt do more to keep the private hospital open	Cedar Vale	5	20 Oct 2020
dont place the pool where they are proposing in Cedar Vale	Cedar Vale	5	20 Oct 2020
I don’t like the way the Council refused a lifestyle village for over 50 age group such as in South of Redwood Glen so now it’s going to court on appeal//	Mallacoota	5	20 Oct 2020
I am happy with the councill at the moment	Springfield Hills	7	20 Oct 2020
quite good	Kangaroo Island	6	20 Oct 2020
n/a	Ironbark Vale	7	20 Oct 2020
Appreciate receiving information by mail.	Birnam Heights	7	20 Oct 2020
no comment yet!	Dune Ridge	8	20 Oct 2020
the amount of money im paying for rates – that hurts! 3K – Damn! its a 10th of my income – gone	Ironbark Vale	8	19 Oct 2020
No I can’t think of anything at the moment when I have communicated by phone in the Redwood Glen office the ladies who work there have been very helpful //	Kangaroo Island	9	19 Oct 2020
yes I think the council needs to be accountable for their deficit before they make grandiose plans further spending. Get accounts in order. Rates are not justifiable when looking at other councils	Cedar Vale	8	19 Oct 2020
I would like a free green bin like everywhere else in Sydney	Lakeside Glade	8	19 Oct 2020
Paper copies of council information because of the poor internet services . twice this year i have had my personal details taken and phone ported Jetty Research note: This should be Rosedale – it wouldnt accept this so i had to code it as Redwood Glen to submit the survey	Mallacoota	0	19 Oct 2020
i will send them an email if something crops up	Cedar Vale	3	19 Oct 2020
just a few things they could do better at, i’d like to see more help for the elderly at events or outings	Crimson Waters	0	19 Oct 2020
They need to lower rates //	Ironbark Vale	5	19 Oct 2020
Quite satisfied with council	Blue Gum Grove	0	19 Oct 2020
Once a year, roadside collection e.g. old lounge sweeps espcially for old people who cannot take their items to dump.	Ironbark Vale	0	19 Oct 2020
I think the council is generally doing a brillant job	Springfield Hills	6	19 Oct 2020
They just need to concentrate on the core responsibilities, beautification , gardens , trees planting , they keep taking it away and its ridiculous	Ironbark Vale	7	19 Oct 2020
Not at all/they are doing a good job without me telling them//	Mallacoota	7	19 Oct 2020
We need more recycling services	Mallacoota	8	19 Oct 2020
I don’t want to receive junk emails from anyone	Mallacoota	7	19 Oct 2020
You have covered the field pretty well//	Lakeside Glade	7	19 Oct 2020
Decided not to proceed. Very happy with council and found councillors very responsive anytime had dealings with them.	Mallacoota	4	18 Oct 2020
What does the council do for the majority, it seems squeaky minorities have more say in what happens in the smaller communities	Dune Ridge	3	18 Oct 2020
Start back burning Do more maintenance in more suburbs – mowing, fix footpaths Better water drainage is needed in suburbs The taste of our water is disgusting sometimes Do more free community events	Fairhaven Sands	8	17 Oct 2020
An increase of health care for children.	Birnam Heights	5	17 Oct 2020
All good	Cypress Point	5	17 Oct 2020
I find that council is actually dismissive of our community. Not even reactive and definitely not proactive. If they encouraged staff to report things via the snap send n solve app then the community wouldnt have to do it. Also I find it disappointing to hear that some statf call our community Nagnes.	Dune Ridge	7	17 Oct 2020
Happy with the council, however i would like to see the roadworks finished regardle sss if they are a state run project, council must have somesay in the matter. Its going on too long.	Cedar Vale	8	17 Oct 2020
Council needs to review its management of its Harbour Islands. This survey was not well set up or worded.	Seaside Heights	8	16 Oct 2020
Your legal advisor, Bernadette Le Grand came across very rude, unsupportive and extremely unprofessional during a meeting I had to have with her and another member of the council in relation to the building of my home. Her behaviour was nothing short of disgusting and I was so grateful that the other staff member present, Anna Scott was able to help me with my situation and was willing to work towards a solution. Anna portrayed to me that the council WAS working with the people not against the people.	Mallacoota	8	16 Oct 2020
Fix the rates.. they are terrible and lowering the socio economic level within the city. I’m sure crime rates have increased and its not as safe as it once was.	Oceanview Park	7	16 Oct 2020
There is no proper indoor facility for badminton sport. PCYC provides the facility with huge cost with no equipment. If council facilitates a venue suitable for all age would be really great.	Boronia Bay	8	16 Oct 2020
nothing to add, they try very hard with very limited funds, i would like to see council push hospitals (marter hospital, it’s virtually closed) id like to see them promote the new hospital and more related facilities	Mallacoota	8	16 Oct 2020
When communicating with residents keep in mind that lots of older people in this area that do not have access to computers. Gorge Road and John Clifford Way need only a little bit of bitumen to finish them. Gardens in little towns to freshen them up. Nice signs indicating area names and directional signs to help visitors.	Mystic Sands	2	16 Oct 2020
Sun Valley impacted bt additional noise when they extended the runway planes come in a lot lower. Aircraft noise was much less when house purchased. Can planes fly out to the west to reduce impact on town.	Kensington Grove	0	16 Oct 2020
Keep up the great work	Kensington Grove	7	16 Oct 2020
overall the council do a lot that people do no realize so it is good when they put their name to things through social media and it is excellent that some councilors set the record right when people post comments on social media about council	Kangaroo Island	0	16 Oct 2020
Rates are way to high for what we get.	Copperfield Rise	7	15 Oct 2020
Still no pool at Boyne Tannum Still no dog park Boyne Tannum still putting up with having to get permit for Lilly’s beach still paying dog regrows for nothing poor council response after last survey	Cedar Vale	1	15 Oct 2020
The process of starting a new business is too lengthy and expensive. Council and DMR don’t seem to know who is responsible for some roads and parking.	Hillside Gardens	10	15 Oct 2020
Council provides a lot of services and facilities of which Redwood Glen receives. The country areas of the region are missing out Residents have to drive considerable distances to enjoy and receive where on the other hand some city residents think they’re hard done by if they have to drive to the other side of town	Cliffside Park	3	15 Oct 2020
Reduce our bloody rates	Ironbark Vale	0	15 Oct 2020
this has been longer than 10 minutes because i had a lot to say. and i am not a girl.	Oceanview Park	6	13 Oct 2020
Fines for not having dogs on a lead or on the sand. Like more beach area to walk dogs. Animal management officer has fined dog owners for being on the grass near the sand saying dogs have to be on the other side of the road near the houses. Living in a unit so need more places to take the dogs. My only comment for council is to loosen up the doggy laws. Most people do the right thing and ‘pick up’.	Eastwood Point	3	13 Oct 2020
Seven or eight years ago so much land was released so houses are now worth less than the purchase price. Council should have foreseen this. Prefer in person or mail contact.	Eastwood Point	3	13 Oct 2020
no that’s it!	Cypress Point	9	13 Oct 2020
Cannot receive email newsletter as does not have a computer. Salt water freshwater pool at Eastwood Point. Raised walking area. Sailing Club at Eastwood Point.	Eastwood Point	0	13 Oct 2020
no just the toilet blocks!	Oceanview Park	3	13 Oct 2020
A pool and over 55 retirement village should be top of the list for the future so that older people can still live with support in this area	Dune Ridge	7	12 Oct 2020
Price of water is too high considering the amount paid for rates. Don’t appreciate seeing some council members bludging on a daily basis.	Dune Ridge	6	12 Oct 2020
I’m noticing huge changes in 1770/Dune Ridge dynamic and need to know what future plans council have to address the increased pedestrian, boating and vehicle traffic and the issues of space and waste that accompany them. Our volunteer groups (CWA & Boomerang Bags)need to expand into an affordable larger space and wondered if there is council land available to build more public buildings to be accessed by volunteer groups. We would then apply for grants to help us get started . Who do we approach in council to ask these questions.	Harvest Ridge	8	10 Oct 2020
would like the reception center to be better at linking me to the correct person. They keep pushing you off so that you cant speak to the correct person. Can’t speak to any one properly.	Oceanview Park	6	9 Oct 2020
A very average council	Cedar Vale	5	9 Oct 2020
We need a local council representative based in Agnes/1770 area	Dune Ridge	5	8 Oct 2020
I would like to see more help from the Redwood Glen shire council in spending more money for tourists and residents for recreational and things to do. They need to spend more money to give the town a boost.	Dune Ridge	5	7 Oct 2020
Redwood Glen council is doing a fantastic job considering the difficulties we are facing.	Dune Ridge	8	7 Oct 2020
on disability, not capable of working	Blue Gum Grove	5	5 Oct 2020
No! It’s an interesting time the survey has come out!	Pacific Bluffs	5	5 Oct 2020
Rates are more expensive in Redwood Glen than other areas such as Brisbane	Blue Gum Grove	7	5 Oct 2020
No not really	Cedar Vale	3	5 Oct 2020
did 19 years in the local fire brigade	ql.fz	5	5 Oct 2020
The drop in services, professionalism of staff and general service to the community has been appalling.	Boronia Bay	7	4 Oct 2020
I’m noticing huge changes in 1770/Dune Ridge dynamic and need to know what future plans council have to address the increased pedestrian, boating and vehicle traffic and the issues of space and waste that accompany them. Our volunteer groups (CWA & Boomerang Bags)need to expand into an affordable larger space and wondered if there is council land available to build more public buildings to be accessed by volunteer groups. We would then apply for grants to help us get started . Who do we approach in council to ask these questions.	Harvest Ridge	5	4 Oct 2020
All the initiatives mentioned earlier are very worthwhile. I am not aware of what council is currently spending on these initiatives but maintain the focus.	Dune Ridge	8	3 Oct 2020
At this point in time, AW/1770 is going through a boom period. It is extremely important that Council while not just taking revenue, ensure that facilities are expended, renewed and upgraded to meet the needs of this expansion and the growing population.	Dune Ridge	8	3 Oct 2020
Very happy with the council and the members that are on Council. They are doing a top job.	Birnam Heights	0	2 Oct 2020
Stop the quarantine in the town.	Boronia Bay	5	2 Oct 2020
Will council publish the results of this survey?	Kangaroo Island	4	30 Sep 2020
Yes but where to start. Overall I think there is way too much money being spent on areas that are required but are not criticism or priorities to our town and needs. The council needs to firstly and foremost tend to the management and maintenance of its current services; ensuring the highest level of professionalism, managed cost control/expenditure and skill sets used, while constant management & review of contractor performance and compliance of contractural terms. Redwood Glen has been a great place to live over the last 40-50 years but last 5-10 years has been a huge decline in the community spirit, the loss of respect, support and engagement of locals (true locals, not these transient workers or government supported unemployed persons), the loss of care and love of our outdoors lifestyles, our surrounds and environment. Redwood Glen has lost its identity, it’s idealism and worth of what it use to be. I know Matt Burnett would relate and so too the Butcher Boys. What happened; why the loss of identity, why is it about money and putting bums in houses to fulfil the over supply of housing and having people come in and take locals jobs. How does the council support and identify with true locals, the ones who have provided its blood, sweat and tears!	Mallacoota	0	30 Sep 2020
Need a divisional council	Dune Ridge	0	30 Sep 2020
Speaks aboriginal at home Does a lot of assistance for community but not for organised There seems to be a lot of coal dust in the air – can there be anything done about that or the industry – supression?	Ironbark Vale	0	29 Sep 2020
When are they going to fix our roads.	Gulfstream Rise	3	29 Sep 2020
Waste charges: contractors being charged $200+ to dispose of rubbish from permanent and holiday rentals.	Dune Ridge	5	27 Sep 2020
Speaks aboriginal language at home Worked as a nurse	Mystic Sands	2	27 Sep 2020
Prefer to be contacted by mail as husband used to manage the computer and has passed away. The wife does not use a computer. Using mail is very important to this resident.	Ironbark Vale	5	26 Sep 2020
Rates are extremely high for my area.	Eastwood Point	6	26 Sep 2020
Rates are far too high. Rates should be reflective of value of the property. Land value surged for a few years due to gas plant. Then land values dropped so rates should have dropped. Please review.	Mallacoota	6	26 Sep 2020
More road works are required in black spots.	Cedar Vale	0	25 Sep 2020
GRC need to do a complete overhaul on the culture that exists within its workforce. To many rights with no responsibilities. My observations see a productivity level of around 40%. To much money wasted in compliance. People in positions of power unable or unwilling to make decisions so they employ over-payed under experienced consultants so that if the decisions is incorrect they can say that we took the advice of an expert. GRC have long term employees and there are many long term residents that could give the correct advice that comes from EXPERIENCE not a degree. This is after all a business and should be run as one.	Cliffside Park	0	25 Sep 2020
Good job well done	Cedar Vale	2	25 Sep 2020
Since being forced to join Redwood Glen, our children and grandchildren wait in the dust or mud for the school bus. Yours have bikeways and every other facilities you can give them to get votes from their parents. I use the Bundaberg library and shopping facilities. If I thought you were half interested in us out here, I would be most surprised.	Gulfstream Rise	0	24 Sep 2020
Since I had contact with the GRC some years ago I have lost all belief, trust and confidence in any level of government (either local, state or federal) and there is zero likelihood I will ever regain it. The GRC is an organistation based almost entirely on giving excuses to do nothing, and an organisation with zero dependability and reliability.	Dune Ridge	4	24 Sep 2020
Our rates are far too high for what is received, also considering the amount of rates collected from industries in the area.	Cypress Point	7	23 Sep 2020
I think these questions are unnecessary. Why does the council need to know how much I earn???	Cypress Point	3	23 Sep 2020
Direct email about why the Tannum pool has not started, why no fenced dog parks in Boyne Tannum, why we have to put up with bats. Why we have to collect a permit to go on lillies beach after living here for 40 years why we have to pay dog permits could all be included in rates this council only cares for Redwood Glen let’s look at spending in the areas of high rates areas. No person not paying rates should have a say in the community over those slugged by high rates but have no say, why no council meeting in Boyne Tannum, not waiting in Redwood Glen only to hear unresolved issues. The Main Street looks like a ghost town with empty shops yet spending goes on. The youth in Boyne Tannum scream out for a pool but goes on deaf ears. The council is a joke one that breeds contempt.	Cedar Vale	4	23 Sep 2020
Can we please have a council run rock climbing centre, I would be forever grateful!	Birnam Heights	7	23 Sep 2020
Thanks for rethinking the road from Gulfstream Rise to Agnes.	Gulfstream Rise	1	23 Sep 2020
Could the roads in Hampstead Downs be worked on more often please?	Hampstead Downs	8	23 Sep 2020
Establish a Divisional Council structure	Dune Ridge	4	23 Sep 2020
Redwood Glen Regional Council should be a Council with divisional representation. The opportunity for this to happen was given under the Neuman State Government but the previous Mayor of the Council intentionally failed to give ratepayers outside Redwood Glen city any chance to express their wishes. Redwood Glen Regional Council is not inclusive.	Dune Ridge	8	23 Sep 2020
Council appears to be under a stranglehold of the Labor Party. Prefer all candidates be independent of political parties	Crimson Waters	0	23 Sep 2020
Fix Driftwood Street chaos with the high school children who walk out the underpass. They are rude, disrespectful, vandalise our houses and make threats. We are over it. Parents park where ever they want. Call me in regards to my CRS 594460, would love an overdue update. Deborah	Cedar Vale	5	23 Sep 2020
Coosseum Rural Fire Brigade need a bigger better shed. Our area is huge	Kangaroo Island	9	23 Sep 2020
Fix the water in Hillside Gardens. Water pressure is way to low and you wander why we are using too much water. Just to get hot water up we lose lie 10 litres in a shower, not happy	Hillside Gardens	7	23 Sep 2020
Redwood Glen does not relate at all to this area as the closest main town is Bundaberg where we can obtain medical hospital and all other amenities. That is also shown by the lack of interest in this area by the councillors except for around voting time when they try to give an impression of caring human beings, but back to normal after election time.	Gulfstream Rise	3	23 Sep 2020
Meals on Wheels on Mondays for 3 hours	Hawthorne Hills	4	23 Sep 2020
Council just needs ti pick up in certain areas, you go around and see long grass and rubbish etc, graffiti and dirty toilets – need to be cleaned.	Cedar Vale	2	23 Sep 2020
please look at the pressure these towns are under with sudden growth. Let’s aim to identify why we are unique, why people come here and protect those. Let’s look at not doing the standard response when something is triggered, such as increase parking in a narrow, one way street in Dune Ridge main beach area. What about instead having a free bike scheme, having supplemented bus shuttle ervices from key points to the beach and 1770. Increase access through green, soft approaches instead of changing the low key, village atmosphere. Don’t enable dense building on our hills like you would find at Airlie and while retirement villages are probably needed, we also don’t need to morph into Hervey Bay – not attractive to drive into at all.	Harvest Ridge	2	23 Sep 2020
The council has to remember that they are the representatives of the community and in all their decisions the first questions to themselves should be,(1) Would the community want this, (2) What is the cost to the rate payer, (3) What are the benefits for the community and what is the return on equity for the rate payer.	Cedar Vale	0	23 Sep 2020
Council needs to have a representative from each town in our region at council meetings. This is where there is no elected representative. The smaller communities in the region don’t think they are being heard by the council as all councillors are from Redwood Glen.	Dune Ridge	7	22 Sep 2020
we need more investment into Dune Ridge	Dune Ridge	5	22 Sep 2020
Council is absolutely useless when it comes to protecting the environment and enforcing their own rules.	Hampstead Downs	7	22 Sep 2020
Overall I feel I get nothing for my rates. Gulfstream Rise seems to be off the radar for council monitoring, maintenance and community engagement. Council needs to respond to local un-employment.	Gulfstream Rise	1	22 Sep 2020
Last question is not a true reflection of some volunteering – this is aimed at working week – not relevant to true volunteering	Dune Ridge	7	22 Sep 2020
GRC, fails in.. Bushfire prevention ,such as cleaning up roadside “verges”, provision of potable water to those on and dependent on rural water supply, lack of infrastructure to areas outside of “Redwood Glen” ? areas. rural services, roads, disaster shelters, community warning of possible disasters eg public warning system such as community sirens, private use of “supplied ‘ vehicles to Councilors , while residents have to use expensive vehicles on poorly provided roads, etc etc etc…	Glenhaven Green	7	22 Sep 2020
Love to see young adult engagement in council. Big decrease in quality of community and understanding of what community means, big gap from young people. Not enough facilities to cater to young people –	Cedar Vale	10	22 Sep 2020
Please stop neglecting our region.	Dune Ridge	0	22 Sep 2020
Thanks for allowing me to have my say. 🙂	Dune Ridge	5	22 Sep 2020
We should have a divisional Councillor system, rather than port folios, so we have an elected Councillor for our local area.	Fernlea Heights	6	22 Sep 2020
The Dune Ridge Council employees are obliging, helpfull and keep the area well maintained.	Dune Ridge	6	21 Sep 2020
There is a large generation of people approaching retirement. In the past it has been the trend to sell up and move to areas with better support and facilities. This generation who have mostly worked in industry, will have a lot of money from their super to put back into the community. To keep them here we need to make the place more user friendly by approving gated communities in nice areas like Cedar Vale. Not areas where the residents do not have easy access to shops, golf courses, beaches, boat ramps and cafes. Sorry, but Springfield Hills Street or Phillip Street are not attractive options. I think encouraging retired people to sell and downsize to a nice option, opens the market for good size family homes with pools and sheds to young families who we should be encouraging to move into the down, like health professionals. Has the council surveyed the schools lately? Their numbers have dropped dramatically as well.	Cedar Vale	7	21 Sep 2020
Not sure this council does many of the elements- immunisation??? Health promotion??	Cedar Vale	6	21 Sep 2020
A lot of volunteer work = soccer, cancer council.	Copperfield Rise	6	21 Sep 2020
We have just moved to Cedar Vale and we have notice all the grounds and gardens we have seen in your council have be superbly maintained. Very impressed	Cedar Vale	8	21 Sep 2020
This council is ripping off the rate payer. My rate bill is 5000 per year how can council justify this amount when Redwood Glen does not have the services of that to other councils. They are hurting the people of Redwood Glen by charging this ridiculous amount	Birnam Heights	2	21 Sep 2020
longest survey ive ever completed	Bellaview Heights	1	21 Sep 2020
Congratulate council on good work undertaken	Barren Creek	9	20 Sep 2020
More involvement from Council	Alamanda Beach	8	19 Sep 2020

Airports and aerodromes

Survey respondents commented on their infrequent use of airports and suggested improvements such as building an airport between Rocky and Redwood Glen, adding more GA hangers, and creating a viewing area. They expressed dissatisfaction with parking costs, limited food options, and the cost of businesses at the airport. Some respondents had no comment or mentioned irrelevant topics.

Comment	Suburb	Rating	Date
no comment	Blue Gum Grove	3	22 Oct 2020
limited food options and we shouldn't have to pay for parking at the airport	Cliffside Park	2	22 Oct 2020
dissatisfied with cost of 2 businness's out of the airport	Tallowwood Heights	4	22 Oct 2020
it's been extended the aerodrome	Highpoint Plains	5	20 Oct 2020
Parking should not cost at airports.	Cedar Vale	2	16 Oct 2020
Maybe a viewing area to be made available.	Lakeside Glade	3	15 Oct 2020
Would like to see more GA hangers built	Lavender Ridge	4	15 Oct 2020
n/a	Dune Ridge	3	12 Oct 2020
a dirt track in agnes	Dune Ridge	1	11 Oct 2020
an airport build between Rocky and Redwood Glen to service both communities	Cypress Point	2	23 Sep 2020
Rarely use them.	Dune Ridge	3	22 Sep 2020

Airports and aerodromes

Category	Segment	Mean (x̄)	Sample Size (n)	Standard Deviation (s)	Statistical Significance (p)	Effect Size (d)	Segment vs Rest of LGA (%Δ)
TOWN OR SUBURB	Kensington Grove	4.17 ±0.72	6	0.90	0.084	0.68 (**)	+25.3
INDUSTRY	Electricity, Gas, Water and Waste Services	4.00 ±0.00	5	0.00	0.000 (*******)	0.67 (**)	+18.5
CHANNEL	Phone	3.97 ±0.20	86	0.95	0.000 (*******)	0.62 (**)	+24.8
INDUSTRY	Retail Trade	4.00 ±0.25	19	0.56	0.001 (*******)	0.60 (**)	+19.6
TOWN OR SUBURB	Highpoint Plains	4.00 ±0.40	7	0.53	0.024 (*)	0.59 (**)	+18.7
TOWN OR SUBURB	Gulfstream Rise	3.00 ±0.69	7	0.93	0.120	0.58 (**)	-21.6
TOWN OR SUBURB	Dune Ridge	3.07 ±0.31	41	1.00	0.001 (*******)	0.55 (**)	-20.6
INDUSTRY	Administrative and Support Services	4.00 ±0.46	12	0.82	0.048 (*)	0.53 (**)	+19.0
TOWN OR SUBURB	Mallacoota	4.00 ±0.42	20	0.95	0.025 (*)	0.51 (**)	+19.7
CALD	Yes	3.04 ±0.48	25	1.22	0.029 (*)	0.50 (**)	-21.0
CALD	No	3.60 ±0.11	269	0.96	0.006 (**)	0.47 (*)	+22.6
TOWN OR SUBURB	Blue Gum Grove	3.91 ±0.39	11	0.67	0.066	0.45 (*)	+15.2
TOWN OR SUBURB	Cliffside Park	3.92 ±0.45	13	0.83	0.090	0.44 (*)	+15.9
ABTSI	No	3.59 ±0.12	270	0.98	0.022 (*)	0.39 (*)	+17.7
TOWN OR SUBURB	Kangaroo Island	3.86 ±0.62	7	0.83	0.308	0.36 (*)	+12.9
TOWN OR SUBURB	Eastwood Point	3.80 ±0.35	5	0.40	0.157	0.35 (*)	+10.5
INDUSTRY	Education and Training	3.27 ±0.36	30	1.00	0.115	0.30 (*)	-11.7
HOUSEHOLD INCOME	$100,001 - $150,000	3.78 ±0.29	36	0.89	0.089	0.29 (*)	+10.8
EDUCATION	No tertiary education	3.72 ±0.22	65	0.89	0.067	0.25 (*)	+9.4
AGE	Over 75	3.25 ±1.02	8	1.48	0.573	0.24 (*)	-11.6
TOWN OR SUBURB	Boronia Bay	3.71 ±0.40	21	0.93	0.374	0.20 (*)	+7.5
TOWN OR SUBURB	Birnam Heights	3.73 ±0.62	11	1.05	0.544	0.19	+7.7
INDUSTRY	Arts and Recreation Services	3.40 ±0.43	5	0.49	0.533	0.18	-5.5
INDUSTRY	Construction	3.68 ±0.33	25	0.84	0.386	0.17	+6.1
HOUSEHOLD INCOME	$40,001 - $60,000	3.69 ±0.38	35	1.14	0.411	0.16	+6.6
INDUSTRY	Agriculture, Forestry and Fishing	3.40 ±0.89	5	1.02	0.759	0.14	-5.5
CORE ACTIVITY NEED	No	3.53 ±0.12	282	1.01	0.465	0.13	-4.3
TOWN OR SUBURB	Ironbark Vale	3.43 ±0.39	21	0.90	0.566	0.12	-4.6
RENTER	No	3.52 ±0.13	244	1.00	0.431	0.11	-4.0
EMPLOYMENT	Not at all	3.61 ±0.20	94	0.98	0.424	0.10	+3.9
TOWN OR SUBURB	Lakeside Glade	3.63 ±0.49	16	0.99	0.721	0.09	+3.6
HOUSEHOLD INCOME	Less than $20,000	3.60 ±0.41	10	0.66	0.771	0.07	+2.5
TOWN OR SUBURB	Cedar Vale	3.59 ±0.31	34	0.91	0.740	0.06	+2.2
TOWN OR SUBURB	Lavender Ridge	3.60 ±1.19	5	1.36	0.919	0.05	+2.5
EDUCATION	TAFE or technical	3.57 ±0.17	113	0.92	0.701	0.04	+1.7
INDUSTRY	Transport, Postal and Warehousing	3.57 ±0.65	14	1.24	0.919	0.03	+1.4
TOWN OR SUBURB	Copperfield Rise	3.56 ±0.33	25	0.85	0.898	0.02	+0.9
HOUSEHOLD INCOME	$60,001 - $80,000	3.54 ±0.40	26	1.05	0.999	0.00	0.0

Art galleries and museums

Some respondents have never been to the art gallery or museum, while others mention distance and limited availability as barriers. There are mixed opinions on the value of these institutions, with some considering them a waste of money or not having much community participation. However, the library and Dune Ridge Museum receive positive feedback.

Comment	Suburb	Rating	Date
Library very good	Mallacoota	4	3 Mar 2021
Dune Ridge Museum	Dune Ridge	5	3 Mar 2021
N/A	Mystic Sands	4	25 Oct 2020
it's dragging it's feet. not a lot of participation by the community	Willow Vale	2	25 Oct 2020
don't have much to do with that area	Cliffside Park	4	21 Oct 2020
To much is spent on these	Copperfield Rise	1	15 Oct 2020
n/a	Dune Ridge	3	12 Oct 2020
don't know	Birnam Heights	3	12 Oct 2020
Waste of money.	Ironbark Vale	2	24 Sep 2020
The art gallery is 3 hours drive awayt and too far to travel	Dune Ridge	2	24 Sep 2020
The only available ones are in Redwood Glen which I rarely get to.	Dune Ridge	3	22 Sep 2020
never been	Bellaview Heights	3	21 Sep 2020

Art galleries and museums

Category	Segment	Mean (x̄)	Sample Size (n)	Standard Deviation (s)	Statistical Significance (p)	Effect Size (d)	Segment vs Rest of LGA (%Δ)
INDUSTRY	Electricity, Gas, Water and Waste Services	4.17 ±0.30	6	0.37	0.001 (*******)	0.81 (*******)	+20.6
TOWN OR SUBURB	Lakeside Glade	4.13 ±0.28	23	0.68	0.000 (*******)	0.68 (**)	+20.5
TOWN OR SUBURB	Dune Ridge	3.13 ±0.27	39	0.85	0.000 (*******)	0.67 (**)	-21.2