The only continuous, inclusive platform for representative community feedback, compliance-ready reporting, and real-time service improvement. An always-on digital upgrade to traditional community research and surveys.
Empowering Stronger Communities—One Data Point at a Time 💡
PlacePulse.AI is your next-generation, always-on community engagement platform for public service, local government, and social sectors. Go beyond traditional annual resident satisfaction surveys or project-based public consultation: our multi-channel solution makes continuous, representative, and actionable feedback a reality. Capture every voice—every day—not just once a year.
Our Mission 🎯✨
We help every resident, tenant, or client shape smarter, fairer, and more responsive public services—across Australia, New Zealand, Canada, and the UK.
The Challenge for Public Sector Engagement 🚧
Public sector, local government, and not-for-profits need:
- Transparency in service outcomes 🔍
- Inclusive engagement—hearing from all, not just the vocal few 🤝
- Evidence-based delivery for accountability and improvement 📊
But most tools fall short:
- Traditional research agencies (like Catalyse, Taverner, YouGov, IRIS, Insync, CSBA, Roy Morgan, Jetty, Orima) deliver ad hoc, annual, or consultation-only surveys. Slow, expensive, and not integrated with daily operations.
- Digital engagement platforms (e.g. EngagementHQ/Bang the Table, Social Pinpoint, CitizenLab, Delib/Citizen Space, Objective Engage, SmartSurvey) focus on project forums and open submissions—often excluding the digitally excluded or lacking robust representativeness.
- Siloed, manual reporting makes compliance (Best Value, Public Sector Equality Duty, NDIS, regulator) hard and resource-intensive.
- Vulnerable and seldom-heard voices are still missed 🚪
- Teams need operational insights at the service level—not just once-a-year results.
Why PlacePulse.AI? 👍🌟
The continuous, multi-channel alternative to both panel research agencies and digital-only consultation tools.
Continuous Resident & Community Insights 🔄
- Always-on, service-level resident, citizen, and tenant surveys—not just annual reporting
- Real-time dashboards for every service and team 🚦
- Benchmark satisfaction, trust, and perceptions over time 📈
Truly Inclusive, Accessible Multi-Channel Engagement 🌐
- 10+ engagement channels: SMS, phone, email, kiosks, web, mail, QR, CRM, fieldwork, assisted interviews 📱💻☎️🗳️
- Reach the digitally excluded, CALD, older, disabled or “seldom-heard” populations 🤲
- Statistically valid, representative sampling.
Demographic quotas; adaptive oversampling 🧏♂️🧏♀️
Defensible, Audit-Ready Data for Compliance 🧮
- Trusted, robust methods: meet requirements for Best Value (UK), Public Sector Equality Duty, NDIS, Social Housing, and regulator reporting 💼
- Patent-pending data protocols; regulatory audit trails
- GDPR, ISO 27001, and 100% data sovereignty 🌏
Advanced Analytics & Actionable Insights 🤖📊
- AI-powered comment analysis: Find hidden drivers of satisfaction or pain points 💬
- National, local and historical benchmarking 🏅
- Automated improvement recommendations for every service 🛠️
Participatory Decision-Making Tools 🗳️
- Participatory budgeting, image-based placemaking, collaborative/multilingual co-design
- WCAG 2.1/2.2 accessible, trauma-informed, and fully inclusive ♿
Seamless Integration & Automated Compliance Reporting 🔗
- Integrates with leading CRM/workflow platforms (TechnologyOne, Salesforce, Microsoft, Housing/NDIS systems) 🔌
- 60+ audit-ready, AI-powered report types (AgileFlow.AI): instantly meet regulator, board, and council needs 🗂️📥
How We Compare: PlacePulse.AI vs Other Options
| 🚫 Traditional Research & Platforms | 🚀 PlacePulse.AI Approach |
|---|---|
| Ad hoc/annual surveys (Catalyse, Micromex, etc.) | Continuous, live community insight |
| Digital forums/project-only (EngagementHQ, etc.) | Multi-channel, representative, service-level feedback |
| Misses vulnerable or hard-to-reach residents | Every voice, every time – digitally and offline |
| Manual, slow reporting (costly consultancy) | Automated, compliance-ready analytics & reports |
| Limited operational impact | Actionable insights tied to actual service improvements |
| Resource/fieldwork intensive | Modern, efficient, scalable |
Who Uses PlacePulse.AI? 🏛️
- Local Councils & Government Agencies 🏢 – Resident & tenant surveys, Best Value, public consultation, equality and diversity
- Health & Disability Providers (NDIS, NHS, etc.) 🏥♿ – Client, patient, carer feedback; NDIS compliance
- Housing Associations & Social Landlords 🏘️ – Tenant satisfaction, Social Housing Regulation, harder-to-reach groups
- Educational Institutions 🎓 – Student/parent feedback, continuous improvement
- Non-profits & Community Orgs 🌱 – Stakeholder & service user consultation, participatory budgeting
Featured Testimonial 🌟
“PlacePulse.AI has transformed our approach to resident voices—we’ve seen a 70% increase in feedback from previously underrepresented groups, and our data is always compliance-ready.”
— Council Innovation Lead
About Us 📖
PlacePulse.AI was founded by Dr Chris Budhan (CommunitiesThrive) to solve the sector’s biggest gap—making continuous, representative community feedback the standard. Purpose-built for public and community sectors in AU, NZ, CA, and the UK, PlacePulse.AI & AgileFlow.AI are synonymous with inclusion, accessibility, and measurable impact.
How It Works ⚙️
- Co-Design & Setup 🤝
Workshops with your teams—tailoring surveys and dashboards for your services. - Quick Multi-Channel Deployment ⚡🌐
Surveys live in 2–4 weeks via SMS, phone, web, field, kiosk, CRM triggers. - Continuous Insight Collection 🔄
Feedback never stops; demographic quotas keep data representative. - AI Analysis & Instant Reporting 📊🤖
Dashboards for every team; automated, compliance-ready reports. - Integrated Action & Improvement 🛠️
Instantly translate feedback into operational enhancements. - Governance & Compliance 📄
AgileFlow.AI automates regulator/board documentation and audits.
Solutions 💼
PlacePulse.AI Community Engagement Platform 📊
- Live community, citizen, and tenant surveys—never miss a voice
- Operates as an alternative to both consultancy-led surveys (Catalyse, Micromex, Taverner, YouGov, IRIS, Insync, etc.) and digital platforms (EngagementHQ, CitizenLab, Delib, Social Pinpoint, etc.)
- Service-level, statistically robust feedback for every department
AgileFlow.AI Workflow Automation 🤖
- 60+ AI-generated, audit-ready reports: board packs, policy, Best Value, public sector regulatory, NDIS, Social Housing, and more 📁
- Can be used standalone or with PlacePulse.AI—always instant, always compliance-ready
Sector Solutions 🏢🏥🏘️
For Local Authorities / Councils 🏢
- Easily meet Best Value, Public Sector Equality Duty, Tenant Satisfaction Measures 🏅
- Full public consultation, tenant and resident engagement—across all channels
- Automated, audit-proof compliance reporting 🗃️
For Health & Disability / NDIS Providers 🏥♿
- True NDIS and healthcare client feedback—capture every voice 🤲
- Meets or exceeds regulatory and inclusion standards 📋
For Housing Providers & Associations 🏘️
- Tenant voice evidence for Social Housing Regulation and sector benchmarking
- Multilingual, multi-channel, operational feedback that informs investment
Success Stories – Trusted Globally 🌟
City of Cockburn, Australia 🇦🇺:
3,200+ responses in a year 📝 | 65% uplift from low-engagement groups 👥 | Reporting: weeks ➡️ minutes ⏱️
Bega Valley Shire Council, Australia 🇦🇺:
2,400+ statistically representative responses 💧 | 20% satisfaction rise 📈 | AI insights key to ongoing design 🛠️
Gladstone Regional Council, Australia 🇦🇺:
Sharper delivery metrics 💪 | Greater public trust 🌠 | Feedback loop changed decisions 🔄
Health Sector Example 🏥♿:
40% more underrepresented client/family feedback 🎉 | Pinpointed new needs 🚩 | Automated regulatory reporting 📃
Housing Association 🏘️:
55% more feedback from “hard to reach” tenants 📬 | 18% higher satisfaction 🚀 | Reporting workload halved 🔁
PlacePulse.AI vs. the Alternatives: What Makes Us Different?
Traditional research consultancies (Catalyse, Taverner, YouGov, IRIS, Insync, CSBA, etc.):
- ❌ Annual or ad hoc surveys—results can be months old
- ❌ High cost per cycle, resource heavy
- ❌ Little day-to-day improvement value
- ❌ Often exclude non-digital or “hard to reach” residents
Digital engagement platforms (EngagementHQ/Bang the Table, CitizenLab, Delib, Social Pinpoint, Objective Engage, etc.):
- ❌ Project-based focus
- ❌ Web-dependent; self-selecting samples; less statistical rigour
- ❌ Lack robust compliance-ready reporting for regulators
PlacePulse.AI:
- ✅ True continuous, service-level feedback
- ✅ Inclusive, statistically robust, multi-channel approach
- ✅ Automated, audit-ready compliance for any report or regulator
- ✅ Specifically designed for ongoing improvement—not just compliance
Pricing (AUD, subject to negotiation & consortia discounts) 💵
- Entry: ✨ $15,000/year (up to 5 depts/services; basic reporting; AU hosting)
- Standard: 🌟 $30,000/year (6–20 services; multi-channel; advanced features & support)
- Enterprise: 🌏 $55,000/year (unlimited/consortium; custom integrations; advanced analytics; full participatory modules)
FAQs ❓
How do you ensure inclusion and representation for every resident or client?
Multi-channel engagement (SMS, phone, kiosk, web, post, fieldwork, in-person), statistical/census-informed quotas, and assisted/trauma-informed interviewing.
Is PlacePulse.AI easy to deploy?
Yes—integrates with CRMs and platforms like Salesforce, TechnologyOne, and more. Typical setup in 2–4 weeks.
How is our data kept secure and compliant?
PlacePulse.AI meets or exceeds ISO 27001, GDPR, and all local data sovereignty requirements.
How does PlacePulse.AI compare to EngagementHQ, CitizenLab, Catalyse, and others?
PlacePulse.AI delivers what engagement platforms and annual research agencies cannot: always-on, multi-channel, statistically valid resident and client data for day-to-day improvement, rapid compliance, and genuine inclusion. We combine the breadth and evidence of a research consultancy with the efficiency, automation, and accessibility of a SaaS platform.
Can PlacePulse.AI help with audit and regulatory compliance?
Absolutely—AgileFlow.AI instantly creates all required documents for regulatory, NDIS, Best Value, PSED, and Social Housing compliance.
Looking for an alternative to EngagementHQ, CitizenLab, or Catalyse?
PlacePulse.AI is the modern solution for public sector and community organisations wanting continuous, actionable, representative insight—without the delays, limitations, or costs of annual surveys or project-based platforms. Book a demo today to see your new standard in community, tenant, and resident feedback.
Contact Us 📞✉️
Dr Chris Budhan
📞 (+61) 0416 001 982
✉️ chris@communitiesthrive.com.au
PlacePulse.AI – The gold standard in inclusive, audit-ready community insight—trusted across Australia, New Zealand, Canada, and the UK. 🌏👥⭐
CommunitiesThrive Pty Ltd
ACN 658 427 519 | ABN 33 658 427 519
Level 2, 66 King Street
Sydney NSW 2000
🌐 www.communitiesthrive.com.au
📧 chris@communitiesthrive.com.au
📞 (+61) 0416 001 982